Question Problem with PC Gaming/Battlenet/Warzone

[Edow995]

Hello everyone,I have a problem, I can't open Warzone. After opening Battle.net and clicking "Play," nothing happens and the game doesn't open. After running an analysis, I'm attaching the error file. I hope some of you experts can help me. Thank you!

*** WARNING: Check Image - Checksum mismatch - Dump: 0x3bcd90, File: 0x3b3aed - C:\ProgramData\Dbg\sym\KERNELBASE.dll\2B72307B3a6000\KERNELBASE.dll

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 436

Key : Analysis.Elapsed.mSec
Value: 681

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 124

Key : Analysis.Init.Elapsed.mSec
Value: 23983

Key : Analysis.Memory.CommitPeak.Mb
Value: 108

Key : Failure.Bucket
Value: APPLICATION_FAULT_c_bootstrapper.exe!Unknown

Key : Failure.Hash
Value: {7d3e81d5-114b-7d56-4d85-b5511e2136e4}

Key : Timeline.OS.Boot.DeltaSec
Value: 3113

Key : Timeline.Process.Start.DeltaSec
Value: 2

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1


FILE_IN_CAB: dump.dmp

CONTEXT: (.ecxr)
rax=0000007c93f9efc8 rbx=0000000000000000 rcx=000001e06e8db5e0
rdx=0000000000000000 rsi=000001e06e8bbc30 rdi=0000000000000002
rip=00007ffae9f45b0c rsp=0000007c93f9f530 rbp=0000007c93f9f710
r8=0000000000000000 r9=0000007c00000002 r10=00007ffaeb78b5d3
r11=0000000000000000 r12=000001e06e8bbc9c r13=000001e06e8bbc20
r14=000000000000000c r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x6c:
00007ffa`e9f45b0c 0f1f440000 nop dword ptr [rax+rax]
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffae9f45b0c (KERNELBASE!RaiseException+0x000000000000006c)
ExceptionCode: 0000000c
ExceptionFlags: 00000081
NumberParameters: 0

PROCESS_NAME: bootstrapper.exe

ERROR_CODE: (NTSTATUS) 0xc - Codice di accesso non valido.

EXCEPTION_CODE_STR: c

STACK_TEXT:
0000007c`93f9f530 00007ff6`3deb3649 : 00000000`00000000 00000000`00000000 000001e0`6e8bbc30 00000000`00000000 : KERNELBASE!RaiseException+0x6c
0000007c`93f9f610 00007ff6`3debb29a : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : bootstrapper+0x3649
0000007c`93f9f910 00007ffa`ebbc257d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : bootstrapper+0xb29a
0000007c`93f9f950 00007ffa`ec70aa58 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
0000007c`93f9f980 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: bootstrapper+3649

MODULE_NAME: bootstrapper

IMAGE_NAME: bootstrapper.exe

FAILURE_BUCKET_ID: APPLICATION_FAULT_c_bootstrapper.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {7d3e81d5-114b-7d56-4d85-b5511e2136e4}

Followup: MachineOwner
---------

 

[Edow995]

Other:
---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Bucket errato 1273262439248681890, tipo 4
Nome evento: APPCRASH
Risposta: Non disponibile
ID CAB: 0

Firma problema:
P1: cod.exe
P2: 2.0.0.0
P3: 65d3afe2
P4: cod.exe
P5: 2.0.0.0
P6: 65d3afe2
P7: c000001d
P8: 000000001e722932
P9:
P10:

File allegati:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6f6d35e9-06e9-4438-be69-e3903636e7dd.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.318ec86f-faa0-4f50-85a6-124108f9f6b4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a3ade23a-2c02-4e9c-aaba-2c4e56a9cd07.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f562cfab-099b-429a-86dc-2716fa7485eb.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6acaa53d-7d51-4fcc-9c3d-0a84ad05941b.tmp.xml

I file potrebbero essere disponibili qui:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cod.exe_52da7cbba8e0a15a35f4bb945f80e8c39ca3b74f_caf3a926_0f61bb08-70b8-48eb-b5b4-189dd1a58b7e

Simbolo analisi:
Nuova ricerca di soluzioni: 0
ID rapporto: 91a4dee0-d15c-440c-9a1b-3502ea090d99
Stato rapporto: 268435456
Bucket con hash: a581d9e5dc9e473a61ab89714543dba2
GUID CAB: 0
+++ WER1 +++:
Bucket errato 1273262439248681890, tipo 4
Nome evento: APPCRASH
Risposta: Non disponibile
ID CAB: 0

 

[pctech1]

have you tried reinstalling battle.net/warzone? if there is an option like on steam to verify integrity of game files i would do that first