Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Hi Frances
Many thanks for your response. The PC I am using is a SP2 Machine, however
some of my colleagues are still using SP1. When I use other machines (Logged
on as myself, so it doesnt seem to be a permissions issue ie. not being in
the helpers group), both SP1 and SP2 I have no problems issuing remote
assistance offers (or receiving).
Your A, B, C analogy seems correct. I followed your instructions, however
when I get to the Offer Remote Assistance in rsop.msc I could not enable,
however on the Precedence Tab it is enabled in the Default Domain Policy and
Local Group policy. I have no warnings in the Computer Configuration
Properties. Oh and in answer to your question it is a Win2k Domain,
Thank you for any assistance you can offer,
Colin
"Frances [MSFT]" wrote:
> Hello Colin,
>
> Good to hear from you.
>
> According to the message, I understand that you cannot offer or receive
> remote assistance in the problematic winXP SP1a computer. Is this correct?
>
> I assume you have performed the following steps.
> 1. Verify That the Expert Is Part of the Helper's Group on the Novice's
> Computer
> 2. Turn Off Simple File Sharing
>
> Actually you are talking about two problems. Your computer cannot offer and
> receive remote assistance. To clarify, let us name your computer A, and the
> other computers in your domain as B and C. Please correct me if I am
> misunderstanding.
>
> 1. A did offer remote assistance to B, C once.
> 2. A cannot offer remote assistance to B, C. The error is "Permission
> Denied".
> 3. You log on B and B can offer remote assistance to C.
> 4. A cannot receive remote assistance from B. The error is "Permission
> Denied".
>
> Is your domain win2k domain or NT domain?
>
> I suggest that we focus on the first problem that A cannot offer remote
> assistance to B, C (known as novice computers) at this point.
>
> Please perform the following tasks on the novice computers.
>
> 1. Turn off the firewall.
> 2. In the Run box, type "rsop.msc"
> 3. Expand Computer Configuration->Administrative Templates->System->Remote
> Assistance
> 4. Make sure "Offer Remote Assistance" is enabled.
> 5. Check whether there are some warnings in Computer Configuration.
> If there are warnings, you will find some mark beside Computer
> Configuration. Then do the following steps to check.
> 5.1 Right click Computer Configuration and select properties.
> 5.2 In "Error Information" tab, find some clues about the warning.
> 6. If there are no warnings, please check the effect.
>
>
> If the problem persists, please feel free to let us know!
>
> Best regards,
>
> Frances He
>
>
> Microsoft Online Partner Support
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