Problem with Scanner

[Willum08]

Hi, I have a Canon PIXMA MG4150 'All-in-One' printer/scanner and I'm experiencing a problem with the scanner section - the printer works fine..
I'm currently using a laptop with Windows 7 Pro 64 Bit and when I try to access the scanner (Wireless Linked) I get the following error message :
Quote "\??\C:\Windows\Twunk_16.exe" cannot start or run due to incompatibility with 64-bit versions of Windows." When I used the scanner on my previous Laptop - Win 7 32 bit - everything worked fine.
I've done quite a bit of searching on the internet for a solution but so far have drawn a blank....
Can anyone please suggest a fix for this problem?

I have the latest drivers installed....

 

[plaintuts]

Try installing the printer driver and utilities on the 64bit laptop.
Then try agqin printing thru wireless

 

[Willum08]

Try installing the printer driver and utilities on the 64bit laptop.
Then try agqin printing thru wireless

 

[Willum08]

Thanks for your response - Tried that this morning but still the same..... Printer works fine so communications are OK between Laptop and printer/scanner....

 

[plaintuts]

Well, since the error blatantly admits that it won't work on 64bit systems then...

But try to gain administrator privileges to the printer utility and allow communication port to pass thru firewall, you may also need to open a port in your router..

 

[ex_bubblehead]

This right here tells you everything you need to know:

"\??\C:\Windows\Twunk_16.exe" cannot start or run due to incompatibility with 64-bit versions of Windows."

That's an old bit of 16-bit code that will not run in a 64-bit environment. If the manufacturer hasn't made 64-bit drivers available then you are SOL.

 

[Willum08]

Problem Solved ! I contacted Canon customer services and they supplied a new set of drivers. Now everything works fine. Looking in my C:\Windows folder, I can see that there are new versions of 'TWAIN' and 'Twunk files...

 

[plaintuts]

Good for you..