Problems after Windows 10 Anniversary Update

[Bighadey]

Recently my Dell Inspiron 7559 updated itself with the Windows 10 anniversary update. Initially there were no problems, it seemed to be a bit slower but otherwise ok. I watched a movie on YouTube and then the I ternet stopped working. My connection was fine, but trying to open any webpage would result in constant loading, nothing ever happening. I tried troubleshooting the connection, and it would be stuck constantly 'detecting problems', nothing happened. I tried multiple fixes, nothing worked. Eventually I reverted to the previous windows version, before the update. I still had the same problem. I deleted the contents of the inetcache folder. Eventually I found a post that said to put "netsh int ip reset resetlog.txt" into command prompt, and the internet works. Cool. However only a few websites work properly, some will partially load (ie no pictures), some only load text and some (eg Gmail) come up with "your connection is not private - NET::ERR_CERT_INVALID" (I'm using Chrome). So I thought that I might have a virus but after scanning with AVG "0 threats were found". What is wrong?

 

[basroil]

Try using firefox or edge and seeing if the issue is actually the update and not just chrome being (stupid) chrome

 

[Bighadey]

Yeah I tried using edge to access Gmail, I got the same message - but the edge version.

 

[basroil]

Yeah I tried using edge to access Gmail, I got the same message - but the edge version.

you probably deleted a necessary file... time to sfc /scannow and dsim

 

[Bighadey]

Please explain how to do that - I'm relatively inexperienced with this

 

[Paul NZ]

Is the date on this the right date?? You can get that error if the date / time and year are wrong

 

[Bighadey]

Yes the date is correct

 

[basroil]

Please explain how to do that - I'm relatively inexperienced with this

sfc /scannow is just a command line prompt, for info on dsim you should check technet, since it's not an easy way of doing things

 

[Paul NZ]

Go into whatever browser's option and change it to no proxy. If its on / enabled

It looks like Bitdefender used to cause this prob too. What firewall if any did you install

 

[Bighadey]

I used sfc /scannow, it said it found corrupt files and successfully repaired them. I checked proxy, it is off. My firewall is AVG, I have already tried turning that off and it did nothing.

 

[Paul NZ]

AVG maybe corrupt?? Is it up to date? It looks like this can cause the error you're getting.

I would try uninstalling it for now then use their removal tool. To remove the rest of it

 

[Bighadey]

Yes after uninstalling AVG everything seems to be working! Thank you Paul

 

[Paul NZ]

Excellent !