Problems installing 64-bit windows 7. Help!

[the_doghead]

Hi there, I had a little flick through the forums and found a couple of similar threads, but none describing exactly what I'm experiencing. So here goes.

Put together a PC, tried to install 64-bit windows 7, but when I look at system settings, it says 32-bit operating system. Here is my set up:

MSI P67A-G45 (B3) *This was bought 2nd hand from ebay, and didn't come with drivers disc.*
Core i5 2500k
8GB G.Skill Ripjaws X 1333 MHz
GTX 560Ti
500gb HDD

So, I know that there are some compatibility problems with the board and certain types of G.Skill RAM, but looking in the system settings in Windows, it recognises there are 8GB installed, but only 3 available of course due to 32-bit windows.

This is my first build. Starting to get a bit frustrated as I just expected to install 64-bit windows straight up. Any help would be greatly appreciated.

The only thing I can really think of is that the motherboard is somehow remembering settings from its previous use? Is that even possible?

Thanks in advance guys (and gals).

 

[Dark Lord of Tech]

Was it a 64 bit install disc?

 

[the_doghead]

Was it a 64 bit install disc?

........

Yes

 

[Dark Lord of Tech]

Do you have the current bios?
Did you do a clean install?

 

[the_doghead]

The hard drive was brand new, no operating system previously on it.

The current bios is... v1.8 I think, that's just off the top of my head. I'm just trying something with Windows and I will give you a definitive answer after that.

Thanks for your help.

 

[Dark Lord of Tech]

What does your system properties window show?

 

[Dark Lord of Tech]

http://www.filehippo.com/download_speccy

Download and run this ^ Shows system info

 

[the_doghead]

I'm just trying to 'upgrade' now, hoping that will magically transform it somehow from 32-bit to 64-bit. Before this, it showed 32-bit windows, 8gb ram (3gb available).

The 'upgrade' is almost finished, I'll let you know how that goes, then check the bios and system properties for you.

 

[the_doghead]

thanks for the link I'll run that after this upgrade

 

[the_doghead]

These are the Speccy results:

OS: MS Windows 7 Home Premium 32-bit

CPU: Intel Core i5 2500k @ 3.30GHz
Sandybridge 32nm Technology

RAM: 8.00 GB Dual-Channel DDR3 @ 665 MHz (9-9-9-24)

MOBO: MSI P67A-G45 (MS-76730) (SOCKET 0)

GPU: L90D+ DVI (1280x1024@60Hz)
1024MB GeForce GTX 560 Ti (ASUStek Computer Inc)

HD: 488GB Western Digital WDC WD5000AAKS-60WWPA0 ATA Device (SATA)

Optical Drive: ATAPI iHAS124 B ATA Device

Audio: HD Audio Device

 

[Dark Lord of Tech]

I would say the media you installed was 32 bit

 

[Dark Lord of Tech]

http://www.newegg.com/Product/Product.aspx?Item=N82E16832116986

This is what you need ^

 

[jitpublisher]

Looks to me like your are installing the 32 bit version.
Also, you cannot upgrade 32 bit to 64 bit, it requires a clean install.

 

[the_doghead]

I would say the media you installed was 32 bit

I have RETAIL Windows 7, with both 32-bit and 64-bit discs. The disc I inserted was the 64-bit disc.

 

[Dark Lord of Tech]

I would reinstall just make sure you use the 64 bit disc.
Make sure it's a clean install.

 

[the_doghead]

I have clean reinstalled twice already, with the 64-bit disc in the tray.

 

[Dark Lord of Tech]

Mislabeled media maybe maybe
Are all you drivers installed in the device manager

 

[jitpublisher]

Then it would appear that you have a mis-labled install disc?

 

[the_doghead]

That was actually my first thought, that for some reason 32-bit windows was on the 64-bit disc. But does that even happen?!

As for drivers, as I said the MOBO didn't come with a driver disc so I'm having to do it all manually.

 

[Dark Lord of Tech]

If your OS is 64bit on drive C you must have as folder program files as well folder program files (x86)

 

[jitpublisher]

Well, I have never heard of it happening with Windows specifically, but I have seen mislabeled discs before. Where did you get this "retail" version of Windows, I would be very suspect that it could be a counterfeit or illegal copy.

 

[Dark Lord of Tech]

That's what i was leaning towards ^

 

[Dark Lord of Tech]

Check the folders on the c drive if they aren't both there it is mislabeled or pirated media.

 

[the_doghead]

Well, you'll be interested to know that I just tried to register the product key, and it was blocked by Microsoft.

 

[Dark Lord of Tech]

You are the victim of pirated media,get your money back!
Sorry to hear that!