Question Problems with PC after shipping it to my new address ?

[an117]

Hello hope all is well, I will try to describe the events that have led to me writing this post, now onto the issue itself.

I've just moved to a new city and I just shipped my pc and monitor to my new hometown, now I know I made a mistake because I didnt ship the parts separately and just shipped the whole build inside the case in a very secure box.

The issues came when I opened the box and checked for the PC it seems one of the cases legs got broken but I thought nothing of it because of the way it was fitted inside the box but upon further inspection I realized the heaviest part of the build (the gpu) was off, not completely just a bit, the little lock that comes with the mobo got broken but the GPU itself was in and unharmed.

Now when I check the little ports for the storage, the ones that come with the mobo (the HDD and SSD) they are a little bit bent as well. I fixed them all and at first the pc wouldnt turn on or it would actually turn on but to a black screen. It seemed that the issue was my cables because when I unplugged and plugged everything back in it seemed to work just fine.

The issue is that a couple of times before fixing the cables I got the infamous event
41 task category 61 Kernel Power but after setting the cables right and making sure everything was plugged in correctly everything worked like wonder, except after like 7 or more hours of gaming. the PCagain shut off and gave me the same error in the event viewer.

I am now running stress tests as we speak to see if the issue is hardaware or just my poor cable plugging-in skills. Any help is appreciated, thank you all.

p.s I been running stress tests for everything and everything seems to be fine so far

Specs
MBD: Asus PRIME B450M-A
CPU: Ryzen 5 5600X 6-Core 4200 Mhz
GPU: AMD Radeon RX 6800 XT
RAM: 16GB
Storage: 2 x SSD & 1 x HDD
PSU: Cooler Master 850w
OS: Microsoft Windows 11 Pro

 

[CountMike]

Hello hope all is well, I will try to describe the vents that have led to me writting this post, now onto the issue itself, Ijust moved to a new city and I just shipped my pc and monitor to my new hometown, now I know I made a mistake because I didnt ship the parts separately and just shipped the whole build inside the case in a very secure boxing, the issues come when I opened the box and checked for the PC it seems one of the cases leg got broken tought nothing of itbecause of the way it was fitted inside the box, upon further inspection I realized the heaviest part of the build (the gpu) was off not completely just a bit, the little lock that comes with the mobo got broken but the GPU itself was in unharmed, now when I check the little ports for the storage the ones that come with the mobo (the HDD and sdd) they are a little bit bent as well, I fixed them all and aat first the pc wouldnt turn on or it would actually turn on but to a black screen, it seemed that the issue was my cables because when I unplugged and plugged everything back it seemed to work just fine, the issue is that a couple of times before fixing the cables I got the infamous event 41 task category 61 kernel-power after setting the cables right and making sure everything was plugged correctly everything worked like wonder, except after like 7 or more hours of gaming the pc again shut off and gave me the same error on the event viewer, I am now running stress tests as we speak to see if the issue is hardaware or just my faulty cable pluggin skills, any help reccomendation is appreciated thank you all.

p.s I been running stress tests for everything and everything seems to be fine so far

OS Name Microsoft Windows 11 Pro
Processor AMD Ryzen 5 5600X 6-Core Processor, 4200 Mhz, 6 Core(s), 12 Logical Processor(s)
BaseBoard Product PRIME B450M-A
Installed Physical Memory (RAM) 16.0 GB
2 SSD 1 HDD
GPU AMD Radeon RX 6800 XT
PSU cooler master 850 W

It's prudent to take off and pack separately packaged heavy parts like GPU and CPU cooler specially when shipping by 3rd party couriers, by plane etc. Wiring and connectors, if properly inserted in first place, don't have much mass for inertia to dislodge. If nothing is physically broken, there's no much danger to parts, only when they dislodge under power.

 

[jacob345]

Hello hope all is well, I will try to describe the vents that have led to me writting this post, now onto the issue itself, Ijust moved to a new city and I just shipped my pc and monitor to my new hometown, now I know I made a mistake because I didnt ship the parts separately and just shipped the whole build inside the case in a very secure boxing, the issues come when I opened the box and checked for the PC it seems one of the cases leg got broken tought nothing of itbecause of the way it was fitted inside the box, upon further inspection I realized the heaviest part of the build (the gpu) was off not completely just a bit, the little lock that comes with the mobo got broken but the GPU itself was in unharmed, now when I check the little ports for the storage the ones that come with the mobo (the HDD and sdd) they are a little bit bent as well, I fixed them all and aat first the pc wouldnt turn on or it would actually turn on but to a black screen, it seemed that the issue was my cables because when I unplugged and plugged everything back it seemed to work just fine, the issue is that a couple of times before fixing the cables I got the infamous event 41 task category 61 kernel-power after setting the cables right and making sure everything was plugged correctly everything worked like wonder, except after like 7 or more hours of gaming the pc again shut off and gave me the same error on the event viewer, I am now running stress tests as we speak to see if the issue is hardaware or just my faulty cable pluggin skills, any help reccomendation is appreciated thank you all.

p.s I been running stress tests for everything and everything seems to be fine so far

OS Name Microsoft Windows 11 Pro
Processor AMD Ryzen 5 5600X 6-Core Processor, 4200 Mhz, 6 Core(s), 12 Logical Processor(s)
BaseBoard Product PRIME B450M-A
Installed Physical Memory (RAM) 16.0 GB
2 SSD 1 HDD
GPU AMD Radeon RX 6800 XT
PSU cooler master 850 W

Hello,

It sounds like you’ve had quite the journey with your PC! The Kernel-Power 41 error is typically related to power issues or hardware instability. Here are some steps to help you troubleshoot and resolve this issue:

Steps to Troubleshoot Kernel-Power 41 Error

• Check Power Supply Connections:
• Ensure all power cables are securely connected, especially the ones to the motherboard and GPU.
• Verify that the PSU is functioning correctly and providing stable power.
• Inspect Hardware:
• Reseat the GPU and RAM modules to ensure they are properly connected.
• Check for any visible damage to the motherboard, especially around the power connectors and storage ports.
• Update Drivers and BIOS:
• Make sure all your drivers, especially for the GPU and chipset, are up to date.
• Check for any BIOS updates for your motherboard and apply them if available.
• Run Stress Tests:
• Continue running stress tests to check for stability. Tools like Prime95 for CPU and FurMark for GPU can help identify any hardware issues.
• Check Event Viewer:
• Look for any additional errors or warnings in the Event Viewer that might give more clues about the issue.
• Disable Fast Startup:
• Sometimes, disabling Fast Startup in Windows can help resolve power-related issues. You can do this by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable and unchecking Turn on fast startup.

Additional Considerations

• Power Supply Unit (PSU): Even though your PSU is 850W, it might be worth testing with another PSU if you have one available, as power issues can sometimes be subtle.

• Cooling and Overheating: Ensure that your PC is adequately cooled and that there are no overheating issues, especially after long gaming sessions.

Hope this will help you.
Best regards,
jacob345