Question Problems with refurbished Dell gaming PC

Feb 28, 2021
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Hi,
I have a Dell Alienware Aurora R11 gaming PC that comes with an Nvidia 3080 GPU which I bought from BestBuy as a refurbished machine 10 days ago.
I just started using it and tried to install the middle earth shadow of the war on it, and it caused the machine to crash and showing this image on the display:
https://ibb.co/ncx8Ft9

Also, I tried to use TensorFlow to use it to train a deep learning model for image classification and it caused the same behavior:
https://ibb.co/St0YPdD

I'm wondering is it a hardware problem or software?
Do I need to return this machine to BestBuy?
thanks!
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Pouya Ahmadvand
 
If I am seeing the pictures right, it appears to be artifacting. This would be a GPU problem and is, unfortunately, a very common issue to folks buying 3070/3080 series cards. IF you are otherwise happy with the machine I would look to warranty replacement of the GPU, or as above would return it.
 
Reactions: pouya.1991
Feb 28, 2021
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10
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Thanks for the replies, I'm happy with the machine and prefer to replace the GPU, I'm wondering can I contact Nvidia directly regarding the GPU? or I need to process my replacement request from BestBuy or Dell?
Thanks
 
If you location of purchase was Best Buy, start with them.

A very similar situation happened with a friend of mine who purchased a Cyperpower. We did some troubleshooting. He called CB right off, told them what steps we went through and they agreed. They had him contact Zotac with a service # and they are handling the repair of the GPU from there.
 

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