Relative has me troubleshooting HP 9015E not fully installing because printer does not complete registering. Have spent 4 days on phone with HP support. Printer does print and scans only using the PC app, not with HP Smart. Tried to install the complete 9015 sw but tech said it was already installed. Could it be that HP Smart is already installed on a profile and we've been trying to re-install printer on wrong profile (#2, the profile the relative has asked me to use)? Obviously, I am not familiar with profiles and how programs operate between Wins profiles. OS Win 10
Additional info. Short story. Relative known to use two profiles on PC when using Win 8. Now upgraded to 10. 9015e had been fully functioning for months on Win 10 before HP and I had to recently get involved. Printer would not print or scan. 9015e has repeatedly been (re)installed by HP through remote desktop on profile (call it #2 profile, possibly wrong one) while I watched. After 4 days, I can only assume 9015e is fully functioning on #1 profile and we've been working on wrong profile this whole time. Again, not my PC, unfamiliar with Win 10, profiles - and how they can affect program installations.
Additional info. Short story. Relative known to use two profiles on PC when using Win 8. Now upgraded to 10. 9015e had been fully functioning for months on Win 10 before HP and I had to recently get involved. Printer would not print or scan. 9015e has repeatedly been (re)installed by HP through remote desktop on profile (call it #2 profile, possibly wrong one) while I watched. After 4 days, I can only assume 9015e is fully functioning on #1 profile and we've been working on wrong profile this whole time. Again, not my PC, unfamiliar with Win 10, profiles - and how they can affect program installations.
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