Question provided port is unreachable

[vishuraorane]

hi , i have been using online learning platform where it says me to download an launcher . i downloaded it and run . again when i go to online platform and download the other apps it asks for the port on which the downloaded launcher is working on. i right clicked the launcher in the system tray it now doesn't show any port number , previously it was showing 5 digit number then i did paste it to online platform and hit enter then the error arrived on platform that " the port is unreachable ".
can anyone guide me through it ?

 

[rgd1101]

contact the online learning platform

 

[vishuraorane]

i did contact them it seems like they dont have time to solve the problem .....waiting since last 15 days . so i was searching for professionals that can help me .

 

[rgd1101]

could try uninstall and reinstall this app.
changed resolution?

 

[Ralston18]

And I will ask what online learning platform?

Could be that someone will recognize or otherwise be aware of a site/platform issue.

Possibly short term or long term.

 

[vishuraorane]

And I will ask what online learning platform?

Could be that someone will recognize or otherwise be aware of a site/platform issue.

Possibly short term or long term.

And I will ask what online learning platform?

Could be that someone will recognize or otherwise be aware of a site/platform issue.

Possibly short term or long term.

3d exprience platform by dassault systems .

 

[vishuraorane]

could try uninstall and reinstall this app.
changed resolution?

yes i did the reinstallation . i cant open the launcher so i cant change the resolution

 

[rgd1101]

so now the launcher doesn't even run?

 

[gggplaya]

From their support page: https://www.3ds.com/support/3dexper...-support/onboarding/native-apps-installation/

Network Configuration Check
To run correctly, the 3DEXPERIENCE Launcher needs to be able to talk to other 3DEXPERIENCE Platform services locally on the machine. A wrong network proxy server setup can interfere if inaccurately configured.

Please make sure or ensure with your IT network administrator that, if you have a proxy, it is accurately setup to authorize local communications (See FAQ section for more information).

Finally, you can also verify that your network environment is fully compatible with the 3DEXPERIENCE platform on the cloud by using the 3DEXPERIENCE Eligibility Checker tool.

Are you running this at home, or a school/business network with a proxy?

 

[vishuraorane]

From their support page: https://www.3ds.com/support/3dexper...-support/onboarding/native-apps-installation/


Are you running this at home, or a school/business network with a proxy?

From their support page: https://www.3ds.com/support/3dexper...-support/onboarding/native-apps-installation/


Are you running this at home, or a school/business network with a proxy?

yes im running it in home using hotspot from my mobile .
i have windows 7 with 64 bits, cheched my internet options there is no any option in advance setting "enable enhance protection mode"

 

[vishuraorane]

so now the launcher doesn't even run?

yup ....it just shows the icon in systems tray

 

[rgd1101]

on the first post you downloaded other app? did you uninstall those?

and malware scan your system

 

[vishuraorane]

on the first post you downloaded other app? did you uninstall those?

and malware scan your system

no i didnt download them ,for downloading it asks for the port and next is error