[SOLVED] Pulling my hair out here!

[slatter84]

Hi all

Build my 4th pc about 9 months ago...all was good but now im getting ALOT of BSOD (black screen and restart) only happens when im watching videos in fullscreen or playing games (cant even load up WoW).

ive tried all the solutions i could find online but to no avail.

pc spec
Ryzen 5 2600
RX590 fatboy gpu
Windows 10 pro
16gm corsair vengeance ram
evga 500w psu
tuf b450m plus gaming
plenty of airflow and fans etc

this is the information from bluescreen viewer
021521-9625-01.dmp 15/02/2021 21:16:56 0x00000116 ffffa00305884050 fffff80174430a40 ffffffffc0000001 0000000000000003 dxgkrnl.sys dxgkrnl.sys+23f68a DirectX Graphics Kernel Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.1377 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c3a90 C:\WINDOWS\Minidump\021521-9625-01.dmp 12 15 18362 811,212 15/02/2021 21:17:56

i have no idea what to try next so im hoping you lovely people could help me out

Thanks for your time

Glen

 

[Newtonius]

Looks like you're having issues with your DirectX. It's possible there may be software corruption. Try running in command prompt as administrator: sfc /scannow
This will look for corrupted windows files. I recommend also updating windows if you can.

 

[slatter84]

Looks like you're having issues with your DirectX. It's possible there may be software corruption. Try running in command prompt as administrator: sfc /scannow
This will look for corrupted windows files. I recommend also updating windows if you can.

hi and thanks Newtonius,
i ran sfc /scannow and it showed no issues. windows is fully updated...im at a loss

 

[Newtonius]

hi and thanks Newtonius,
i ran sfc /scannow and it showed no issues. windows is fully updated...im at a loss

Well given DirectX is installed with windows and you can't use the DirectX user-end web installer anymore, your last option would be to reinstall windows through Advance boot mode (holding shift button while clicking restart in windows).

 

[slatter84]

Well given DirectX is installed with windows and you can't use the DirectX user-end web installer anymore, your last option would be to reinstall windows through Advance boot mode (holding shift button while clicking restart in windows).

I’ve already done a fresh windows install mate...you sure it’s a directs inside? If so I’ll look for a work around

 

[dorsai]

Try running DDU from guru3d.com...follow the directions exactly to completely remove the AMD drivers and then re-install using the latest driver from AMD.com

If you're still getting BSODs it may be time to look at your PSU as the culprit...500w is on the low side...550w and up is the recommended size

 

[slatter84]

Try running DDU from guru3d.com...follow the directions exactly to completely remove the AMD drivers and then re-install using the latest driver from AMD.com

If you're still getting BSODs it may be time to look at your PSU as the culprit...500w is on the low side...550w and up is the recommended size

Hi and thanks,
I’ve reinstalled drivers after using ddu in safe mode a few times, tried rolling back to a previous version as well but still not working. I have noticed a kind of coil whine noise coming from my pc which does seem to come from the psu area...it gets louder the more graphic intense the game is!! You think this could all be from the psu which is only 9 months old

 

[dorsai]

"You think this could all be from the psu which is only 9 months old"

Yes definitely. I would invest in a Gold rated 600w or larger supply.

 

[slatter84]

"You think this could all be from the psu which is only 9 months old"

Yes definitely. I would invest in a Gold rated 600w or larger supply.

Couldn’t afford a gold but got a 800w 80+ bronze coming tomorrow with 8k reviews so I’ll report back once I’ve fitted it

 

[slatter84]

Thanks for your help everyone. Been a couple of weeks using the new psu and everything is running great again. Playing red dead 2 online on max settings using 90% gpu and it hasn’t crashed once