Question about keyboard malfunction and extended 3 year wa..

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I have an Inspiron 4100 that is near the end of the 3 year warranty
In the past 2 days, one of my keys keeps "missing"---is this something
covered under the warranty?
Any help would be appreciated
TIA

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

the keyboard is covered under warranty. unfortunately it is not considered
a user replaceable part on this model and so requires a visit by a
technician to be install (if you have a on site warranty) or for you to ship
the machine to dell for service (after removing memory, hard disk, battery,
removable cd/floppy drives). the troubleshooting done on the phone with
dell is a miserable slow process. you could alternatively just purchase a
replacement keyboard for under $40 and install it yourself. if it ever gets
really bad you could always connect an external keyboard (from a desktop
computer) until you are able to get a replacement part.

<yodasue@webtv.net> wrote in message
news:25343-41C29BEC-285@storefull-3253.bay.webtv.net...
>I have an Inspiron 4100 that is near the end of the 3 year warranty
> In the past 2 days, one of my keys keeps "missing"---is this something
> covered under the warranty?
> Any help would be appreciated
> TIA
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Thanks for your reply, Christopher!
Is there anything I can do on a self-help level to try to ease the
problem?
Thanks!

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

not really. it depends in large part on the tech that you get when you
call. they are supposed to follow a problem resolution troubleshooting
script but some that are more experienced will work with you if you tell
them the troubleshooting that you have already done... some seem to try to
pawn off the explanation of keyboard problems as being software (windows)
related, which it could be, but instead of telling you to reload windows
(aka, get off the phone, spend hours reloading, and find that the problem
probably still exists) they should suggest restarting the system with a dos
bootable floppy or the diagnostics cd... if you boot to a dos disk or the
diagnostics cd that came with your computer and find the keyboard
demonstrates the same problem then you can confidently tell them that this
is not a software/windows issue and ask to be escalated to a supervisor if
you get someone that tries to tell you otherwise... if you have a mail in
warranty only then i would sonner buy the part and replace it myself then be
without the system for a week. good luck.

<yodasue@webtv.net> wrote in message
news:2532-41C3F97C-479@storefull-3257.bay.webtv.net...
> Thanks for your reply, Christopher!
> Is there anything I can do on a self-help level to try to ease the
> problem?
> Thanks!
>