Question about my monitor warranty

[_Twine_]

So last year around Christmas time I got a monitor.
https://www.newegg.com/Product/Product.aspx?Item=N82E16824009642&cm_re=144hz-_-24-009-642-_-Product

Today, I got a little pissed off playing a game and lifted up my keyboard. Unfortunately I threw it forward a little, and I know I over reacted, but it caused damage in the front of the monitor.

Basically all the pixels are broken among the bottom of the screen where the windows bar is at and some up the left side of the monitor.

So I decided to look up the warranty and see if there was still any available. I saw that their was 3 years.

https://gyazo.com/686ac96f6fc8a54db727a04c25eb9566

I saw that and was just curious that if I got in contact with support what I need to do/ say to receive the warranty.

If anyone can help me out, That would be really appreciated as I don't have any extra money to buy another whole monitor.

 

[Barty1884]

Warranty is for defects, and typically excludes accidental damage, user error, water damage and the like.

https://www.acer.com/ac/en/US/content/standard-warranty

THIS LIMITED WARRANTY DOES NOT COVER AND ACER IS NOT RESPONSIBLE FOR:

DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE,
MISPLACEMENT, FLUCTUATIONS AND POWER SURGES, CONNECTIONS TO
IMPROPER VOLTAGE OR INCORRECT ELECTRICAL LINE VOLTAGE, VIRUSES,
MALWARE, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT;

To obtain warranty service:

You may be required to deliver and retrieve your Product to and from Acer or an Acer
Authorized Service Center at your expense. When sending a Product to Acer or the Acer
Authorized Service Center, You must deliver the Product, freight prepaid, in either its original
packaging or packaging affording an equal degree of protection. You are responsible for
properly packaging your Product, paying all shipping costs, insurance costs, loss or damage
to the Product during shipping, and any other taxes, fees, duties or charges associated with
transporting the Product to Acer or an Acer Authorized Service Center.

While you *might* be able to claim the lower portion of the monitor suddenly became defective, I'd expect your chances of success are <1%.

Considering you'd have to cover tracked shipping to the manufacturer (I'd expect ~$50 or more with insurance) and the chances of a repair/replacement are so slim.... I'd just suck it up for now, learn from it and buy another monitor when you can.

 

[_Twine_]

Warranty is for defects, and typically excludes accidental damage, user error, water damage and the like.

https://www.acer.com/ac/en/US/content/standard-warranty

THIS LIMITED WARRANTY DOES NOT COVER AND ACER IS NOT RESPONSIBLE FOR:

DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE,
MISPLACEMENT, FLUCTUATIONS AND POWER SURGES, CONNECTIONS TO
IMPROPER VOLTAGE OR INCORRECT ELECTRICAL LINE VOLTAGE, VIRUSES,
MALWARE, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT;

To obtain warranty service:

You may be required to deliver and retrieve your Product to and from Acer or an Acer
Authorized Service Center at your expense. When sending a Product to Acer or the Acer
Authorized Service Center, You must deliver the Product, freight prepaid, in either its original
packaging or packaging affording an equal degree of protection. You are responsible for
properly packaging your Product, paying all shipping costs, insurance costs, loss or damage
to the Product during shipping, and any other taxes, fees, duties or charges associated with
transporting the Product to Acer or an Acer Authorized Service Center.

While you *might* be able to claim the lower portion of the monitor suddenly became defective, I'd expect your chances of success are <1%.

Considering you'd have to cover tracked shipping to the manufacturer (I'd expect ~$50 or more with insurance) and the chances of a repair/replacement are so slim.... I'd just suck it up for now, learn from it and buy another monitor when you can.

Thank you for helping me out, I'm mainly asking because I don't really want my parents to find out rn as they would be mad, I havent done this before, and never plan on doing it again, I know what my dad does sometimes is he threatens never to buy one of the persons products again and then they usually do whatever they are asking for them to do.

I mean if I say that my cat got on my desk and knocked it off do you think that I would have a better chance?

I know its not right to lie but I feel like its my only option because its my only monitor ):

 

[Gam3r01]

Any sort of accident is not covered by warranty.
The only thing warranties cover is a manufacturer defect.

Assuming you send it in anyway, acer will know right away the damage was not a defect.

 

[_Twine_]

Any sort of accident is not covered by warranty.
The only thing warranties cover is a manufacturer defect.

Assuming you send it in anyway, acer will know right away the damage was not a defect.

Could I say that the screen wasn't fully in place, and that when I applied pressure to the monitor the screen fractured?

 

[Barty1884]

Yes, lying is bad.

I mean if I say that my cat got on my desk and knocked it off do you think that I would have a better chance?

Could I say that the screen wasn't fully in place, and that when I applied pressure to the monitor the screen fractured?

You could say whatever you want, but there's nothing you can say that would be covered under warranty and would align with the damage you have.

Even if you were to say the cat did it..... they'd claim it falls under either "accidents", or "reckless conduct" (most likely accident).

The "I'll never buy your product again" isn't likely to work when it's pretty clear you broke it.

If I were you, I'd try and take a humorous approach.
Take some pics, make it comical, tweet (or facebook/instagram) the pics to Acer and maybe, just maybe (I can't stress how unlikely this would be) they'll take pity on you and hook you up.

As for your parents.... I'm not sure what to tell you. I'd suggest saving the money up and replacing the monitor (the used market can be a good route too) and then tell them what you did. At least it shows you're taking responsibility for your actions and making it right..... Just my $0.02

 

[Gam3r01]

If that were the case, the screen would have been covered, to be sent back for warranty. Once it became broken, warranty is out the window.

There is no way around it, your warranty is void.

 

[_Twine_]

Yes, lying is bad.

I mean if I say that my cat got on my desk and knocked it off do you think that I would have a better chance?

Could I say that the screen wasn't fully in place, and that when I applied pressure to the monitor the screen fractured?

You could say whatever you want, but there's nothing you can say that would be covered under warranty and would align with the damage you have.

Even if you were to say the cat did it..... they'd claim it falls under either "accidents", or "reckless conduct" (most likely accident).

The "I'll never buy your product again" isn't likely to work when it's pretty clear you broke it.

If I were you, I'd try and take a humorous approach.
Take some pics, make it comical, tweet (or facebook/instagram) the pics to Acer and maybe, just maybe (I can't stress how unlikely this would be) they'll take pity on you and hook you up.

As for your parents.... I'm not sure what to tell you. I'd suggest saving the money up and replacing the monitor (the used market can be a good route too) and then tell them what you did. At least it shows you're taking responsibility for your actions and making it right..... Just my $0.02

Ok, thx again for your honesty