[SOLVED] Quick Assist

[Mr.Tibbs]

Some friend could help with a virus infestation through Quick Assist? Yes or no. Can we also
catch viruses through this connection?
Who can you trust?

View: https://www.youtube.com/watch?v=bR8iVSrClZw

 

[rgd1101]

is there a question?

 

[mdd1963]

If the malware in question still allows assorted remote desktop apps to run/function (many might be blocked, so will not!), and still allows downloading/running of common anti- malware tools, assuming one's 'virus' is detectable, and if detectable, assuming it can be easily removed....

Then...Possibly....?

As to 'who can you trust', you already mentioned it being a friend doing the connection to your computer, right?

As long as you can access internet and still do downloads, do a Defender (now simply called MS Security) scan, then go to:

(download/install/run malwarebytes antimalware)
www.malwarebytes.com

Also at malwarebytes' site, look for/download/run AdwCleaner

https://www.malwarebytes.com/adwcleaner

(download/install/run Hitman Pro)
https://www.hitmanpro.com/en-us/downloads

Let the above apps fix anything they find....

Report back if still having issues..and, perhaps tell what the issues are, beyond a vague reference to a 'virus'....