R9 390 crash

[Aartjan mulder]

Hi

I have a R9 390 from XFX

If i power on my pc and i log in the screen turns off (monitor still on) and crashes

i have the drivers 15.15 and if i put old HD 5850 in it it works fine!

 

[ESPclipse]

try booting to safe mode and uninstalling CCC and the current display driver. then reboot to safe (preferably with networking) and install the display driver from device manager or XFX's website. hopefully at that point you can boot successfully without safe mode and reinstall CCC

EDIT
I don't think your system ever installed the driver for the 390 and tried to use the 5950 driver
I'm not worried about the power supply right now because when windows is booting, the graphics card will being running in the low power level 1 mode meant for minor/no 3D graphics rendering

 

[Aartjan mulder]

try booting to safe mode and uninstalling CCC and the current display driver. then reboot to safe (preferably with networking) and install the display driver from device manager or XFX's website. hopefully at that point you can boot successfully without safe mode and reinstall CCC

How do you boot in safe modus?

 

[ESPclipse]

try holding down F8 during boot

 

[sizzling]

What exact PSU do you have?

 

[johnnyb105]

Reboot your pc and start tapping f 8 key you need to remove old drivers from the 5850 card first also whats your PSU rating???? could be a reason for crashes.


Use this to uninstall your drivers..
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

[Aartjan mulder]

try holding down F8 during boot

shall i do that with my HD 5850 in my rig or R9 390?

 

[johnnyb105]

Leave your 5850 in the rig uninstall the drivers then shut pc off then remove 5850 add the r 390 card be sure to hook everything up start your pc and install new drivers then report back.....

 

[ESPclipse]

try holding down F8 during boot

shall i do that with my HD 5850 in my rig or R9 390?

either the first time. the Windows kernel should run the card, no matter which, with a generic driver

 

[Aartjan mulder]

I have Corsair CX 750W

 

[ko888]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

 

[Aartjan mulder]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

Core i5 4570 - MSI Z87 G43 gaming - wifi card TP link - WD blue - Kingston SSD - 8gb DDR3 Gskill

 

[ko888]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

Core i5 4570 - MSI Z87 G43 gaming - wifi card TP link - WD blue - Kingston SSD - 8gb DDR3 Gskill

Does the problem remain when you remove the TP Link Wi-Fi card?

If the problem is resolved after the removal of the Wi-Fi card then there is a hardware resource conflict (i.e. it could be IRQ conflict or I/O Port Address overlap) between the graphics card and the Wi-Fi card.

 

[Aartjan mulder]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

Core i5 4570 - MSI Z87 G43 gaming - wifi card TP link - WD blue - Kingston SSD - 8gb DDR3 Gskill

Does the problem remain when you remove the TP Link Wi-Fi card?

If the problem is resolved after the removal of the Wi-Fi card then there is a hardware resource conflict (i.e. it could be IRQ conflict or I/O Port Address overlap) between the graphics card and the Wi-Fi card.

i try to remove drivers but my screen doesn't go on at all

 

[ko888]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

Core i5 4570 - MSI Z87 G43 gaming - wifi card TP link - WD blue - Kingston SSD - 8gb DDR3 Gskill

Does the problem remain when you remove the TP Link Wi-Fi card?

If the problem is resolved after the removal of the Wi-Fi card then there is a hardware resource conflict (i.e. it could be IRQ conflict or I/O Port Address overlap) between the graphics card and the Wi-Fi card.

i try to remove drivers but my screen doesn't go on at all

I'm not talking about removing any drivers.

Remove the Wi-Fi card.

 

[Aartjan mulder]

What is your complete system specifications?

Do you have any add-in cards in any of the other slots on the motherboard?

Core i5 4570 - MSI Z87 G43 gaming - wifi card TP link - WD blue - Kingston SSD - 8gb DDR3 Gskill

Does the problem remain when you remove the TP Link Wi-Fi card?

If the problem is resolved after the removal of the Wi-Fi card then there is a hardware resource conflict (i.e. it could be IRQ conflict or I/O Port Address overlap) between the graphics card and the Wi-Fi card.

i try to remove drivers but my screen doesn't go on at all

I'm not talking about removing any drivers.

Remove the Wi-Fi card.

it didn't make any difference so i tried to remove HD 5850 drivers but it doesn't detect any GPU at all so i have to try my onboard GPU i think

 

[ko888]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

 

[Aartjan mulder]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

 

[ko888]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

 

[Aartjan mulder]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

okay what do i need to do with that??

 

[ko888]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

okay what do i need to do with that??

Clearing the CMOS forces the BIOS setup routines to re-enumerate (i.e. re-detect) all of the installed hardware on the motherboard. The BIOS routines, if written correctly, are suppose to resolve any hardware resource allocation conflicts that would prevent the device from working properly.

Instructions on how to clear the CMOS should be in your motherboard's User Manual.

 

[Aartjan mulder]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

okay what do i need to do with that??

Clearing the CMOS forces the BIOS setup routines to re-enumerate (i.e. re-detect) all of the installed hardware on the motherboard. The BIOS routines, if written correctly, are suppose to resolve any hardware resource allocation conflicts that would prevent the device from working properly.

Instructions on how to clear the CMOS should be in your motherboard's User Manual.

so i need to remove the batteries and place them back ??

 

[ko888]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

okay what do i need to do with that??

Clearing the CMOS forces the BIOS setup routines to re-enumerate (i.e. re-detect) all of the installed hardware on the motherboard. The BIOS routines, if written correctly, are suppose to resolve any hardware resource allocation conflicts that would prevent the device from working properly.

Instructions on how to clear the CMOS should be in your motherboard's User Manual.

so i need to remove the batteries and place them back ??

Did you read the motherboard's manual?

 

[Aartjan mulder]

When you removed the Wi-Fi card did you clear the motherboard's CMOS?

CMOS?

The motherboard's memory chip that stores its BIOS settings. There's a coin cell battery that maintains the BIOS settings that are stored on the CMOS memory chip.

im going to do that now

okay what do i need to do with that??

Clearing the CMOS forces the BIOS setup routines to re-enumerate (i.e. re-detect) all of the installed hardware on the motherboard. The BIOS routines, if written correctly, are suppose to resolve any hardware resource allocation conflicts that would prevent the device from working properly.

Instructions on how to clear the CMOS should be in your motherboard's User Manual.

so i need to remove the batteries and place them back ??

Did you read the motherboard's manual?

 

[johnnyb105]

Read this please....
http://www.tomshardware.com/answers/id-2688889/390-power-supply.html

Your power supply might not be up to snuff I just replaced a 700 watt power supply that wouldn't run my R 290 without a crash here and there al tho I had enough power I still had the crashes But all problems are gone now follow the directions listed above read your motherboard manual on how to clear the CMOS and go from there.. BTW I just installed a 1000 watt PSU in order to avoid all the crashes but I have a lot more drives and water cooling installed as well.... Good luck.