R9 390x, black screen & fans off randomly

Symbaaa

Reputable
Jan 10, 2016
9
0
4,520
1
I could be doing anything - even typing this now with only Chrome open, and the screen would go off and I would hear the GPU fans come to a halt.

I tried updating the drivers, seemed to work, played for hours, aaand black screen. I don't get an error message, but the actual box seems to be on - just no desplay output.

Kind of annoying after just spending over £300 on this.

Any help or ideas are appreciated :)
 

Manish Tewari

Reputable
Jul 10, 2014
407
0
4,960
99


Try DDU from 3dguru to remove drivers, use another PC/ lappy to download, your GPU drivers are not installed correctly, make a "clean uninstall" and then intall fresh drivers from the scratch. it will be done.

Just in case it does not, pl come back and report.
 

Symbaaa

Reputable
Jan 10, 2016
9
0
4,520
1


Yeah, the temperatures are fine, idling at around 30-35 degrees, around 55-60 under loud (Heaven benchmark and GTA V Max settings).
 

Manish Tewari

Reputable
Jul 10, 2014
407
0
4,960
99


Try DDU from 3dguru to remove drivers, use another PC/ lappy to download, your GPU drivers are not installed correctly, make a "clean uninstall" and then intall fresh drivers from the scratch. it will be done.

Just in case it does not, pl come back and report.
 

Symbaaa

Reputable
Jan 10, 2016
9
0
4,520
1


I don't want to jinx it, but that seemed to have worked! Thank you so much dude, you just saved me £329.99 xD

 

Manish Tewari

Reputable
Jul 10, 2014
407
0
4,960
99


Happy to help, let us have a 3 day report :D

Making a clean system restore point is also advised after 48 hrs of successful run.
 

Undyfire

Commendable
Feb 28, 2016
1
0
1,510
0
I have the Asus Strix R9 390x as well and have the same problem....tried DDU on safe mode to uninstall drivers, but my card is shutting down randomly again :/
 

ItzSymba

Reputable
Apr 14, 2015
12
0
4,520
1


I RMA'd my card and picked up a 970, no problems anymore.

 

ASK THE COMMUNITY