Radeon 5750 Display Driver Stopped Responding

[Battsman]

NEED HELP RELATED TO SAPPHIRE RADEON HD 5750 1GB GDDR5 FREEZES!

I've built a new computer and I'm having quite a few graphics freezes. Generally, these freezes start with the mouse still responding, but you can't click on anything (no hyperlinks, no icons, etc. work - just the mouse moves around on the screen). This is typically followed up in a few moments by either a black screen or some other random mono-colored screen (Grey, teal, off-white, etc.) and then after another pause, windows refresheshs and returns the message: "ATI Display driver stopped responding and was recovered." I've tried the usual stuff (e.g.: loaded the latest ATI Driver, powered down computer, reseated the card in the motherboard, etc.") to no avail. On occassion, I'm also getting random artifacts on the screen too (small off color squares, etc..)

Interestingly, I dropped back to the standard windows vga driver and it doesn't appear to bo locking up. Of course that isn't reallly a long term solution - why have a 24" monitor that you can't use full resolution on?

I've tried to contact Sapphire tech support, but their help ticket system is clearly <insert description of excrement here>. I also tried to contact AMD support and the Canadian <insert plural description of rectum here> are on break and don't return until January 4th?!?!?!? (AMD you just lost a customer over that one - I'll likely never build another AMD or ATI solution).

Any suggestions from the community since the mfgs don't have any desire to provide assistance in a reasonable timeframe?

Here's the rig:
Windows 7 Professional 64bit MCE VErsion 6.1 Build 7600 Service Pack 0.0
Intel Core i5 CPU - 750 @ 2.67 GHz
Asus P7P55D EVO Motherboard
Crucial CT2KIT25664BA1339 4GB 2GBx2 240-pin PC3-10600 DIMM DDR3 Memory KIT
Sapphire Technologies / ATI Radeon 5750 1GB GDDR5 PCI-E
CORSAIR CMPSU-650TX 650W RT Power Supply
Boot HD is actually an SSD (Intel X25-M 80 GB)
Data Hd is a Western Digital Caviar Black 1 TB

 

[nylts]

I have same video problem.


Here are my computer specs:

Windows 7 Ultimate Edition 64-bit
Sapphire Radeon HD5770
Intel DP55KG
Intel(R) Core(TM) i7 860 cpu
Antec Neopower 650W
Samsung DVD RW
Seagate 500 GB - ST3500418AS Barracuda
Kingston 4 GB (2x2 GB) RAM
Antec Case 2 internal fans



What should i do?

 

[orbitron]

I have the same problem. I have the XFX ATI Radeon HD 5750. My is worst. I just built a new desktop and it happens anywhere & anytime. During BIOS setup or during Windows Installation. I have not even reach the complete installation of Windows yet.
I tried replacing it with a different Video Card and I never had problem.

PLEASE HELP!

 

[Guest]

I also had the same issues with my Radeon HD5770 as the others when I was doing nothing-to-internet browsing.

I got the warning messages " ATI Radeon family display driver stopped responding and has successfully recovered. " and occasional freezes with color corruption.

This happened in only what is called 2D mode. I was too busy trying to solve the problem. So I have not had time to do something serious with my machine. Therefore, I cannot tell what will happen if I put my machine under load.

Some clever guy over the internet showed the way, a workaround, to properly get rid of the issue. Unfortunately, I do not have the web address to his solution

The new Radeon HD5xxx series cards have very low core clock and memory clock speeds to save power when idling. This low speeds could not maintain stability at all. So we got issues.

I applied the workaround to my machine with the following components and was successful:

Windows 7 x64 Home Premium
Sapphire Radeon HD5770
Asus P7P55D M/B
Intel i7 860 cpu
Antec Neopower Blue 650 W
LG Bluray writer
Sony DVD-RW
WD 500 GB Caviar Black
Kingston 8 GB (4x2 GB) RAM
Gigabyte case with two 12-cm internal fans

Here is the workaround:

Open CCC and switch to ATI Overdrive
Unlock and enable Overdrive
Go to Options/Profiles/Profile Manager and create a new profile called, let's say, STABLE.
Save the new profile. But DO NOT ACTIVATE the profile.
Now go to C:\Users\{YourUserName}\AppData\Local\ATI\ACE\Profiles folder ( I assume C: is your system drive )
Note: You should have " show hidden files " turned on to see the folder.
Open the .xml file named STABLE with notepad.
Change the values of the idle Core clock and Memory clock speeds below

Feature name="CoreClockTarget_0"
Property name="Want_0" value="40000" note: previous value should be "15700"

Feature name="MemoryClockTarget_0"
Property name="Want_0" value="90000" note: previous value should be "30000"
Save the file and close it.
Go back to CCC and activate the profile. This will make the card idle at 400 MHz core clock and 900 MHz memory clock.

The speed change is immediate. You can see the speeds onder CCC Overdrive section.

Please note this change increases graphic card temperature by 6 to 7 degrees C at idle.

Those having issues under load,such as gaming, should not need this workaround.

Hope above helps.

Regards

Hii suat,
Thnx for the help no crashes anymore here!
one question, does the videocard fan goes automaticly blow harder when its getting hotter and hotter?

please help

 

[rattus87]

Hi I tried the above workaround but still experience errors when I start games. It does not work for load situations right? Any suggestions for load situations

 

[al2suarez]

That is not a fix but temporary work-around. If you google at all reviews for 5850 you will notice that they all idle at GPU Clock @ 157MHz and Memory Clock @ 300MHz @ around 36C [for example, http://www.legitreviews.com/article/1238/10/ ]. Reviewers never mention flicker problems. So my take is ATI gave reviewers good cards and turned around and gave us a revised cheaper version to save money. I had 2 Sapphire Radeon HD 5850 Toxic 1GB and 1 ASUS 5870 and ALL 3 of them FLICKERED like crazy at idle. Yes, I tried the suggested solution of creating a profile setting GPU Clock @ 400MHz and Memory Clock @900MHz and it did work but I not only wanted a fast video card but I also bought them because of power savings at idle. Both Sapphire and ATI stated to me that it was a hardware issue and that I should RMA. And I really doubt that the upcoming 10.4 will fix the FLICKER problem since they have known about this since late last year.

 

[makansiang]

This is a common error. It has nothing to do with ATI, Sapphire or the drivers.

It's most likely caused by a windows update. This error has so far only been seen in vista and occassionally XP.

I am able to fix the problem on at least 10 computers by uninstalling a certain windows update.

There are entire forums dedicated to this issue. If you bothered to google the error you would see it very common with nvidia cards as well.

http://www.repairyourpcnow.com/resources/atikmdag-has-stopped-responding.php

i used hd 5870, FOR THE FIRST TIME!!i got a lot of trouble with these card, i did a lot of trial and errors to find the solution, incl installing win xp 32 and 64 bit, win 7, win vista (doesnt work)

i updated to the lastest driver (useless too)

i downclocked the card, get better but still crash after couple hours (and EXACTLY UNACCEPTABLE WITH THE PRICE)

and i RMA it again with GTX 400 series, whalaaaaa...

ITS WORK PERFECTLY WITHOUT A LOT OF BORING AND USELESS RITUAL....

can you explain this??
bcause u said that nvidia got same issue here?? huh??

and your solution just workarraound without explain the exact problem.

some user hd 5870 could solve this just by downclocking. is it still about windows update huh??

i thing it is card fault, MASSIVE CARD FAULT and i never want to use radeon product anymore!!

DISAPOINTING AND BORING RITUAL?? NO MORE!!

 

[BBDiaz]

With my Asus EA5750 1Gb I also had endless messages " ATI Radeon family display driver stopped responding and has successfully recovered. " and occasional freezes with color corruption. But it only occured when I turned off my Monitor (Identical screens) connected by DisplayPort cable. When I only turn off the lcd connected by DVI all works fine. So it looks like my card needs the DisplayPort as primary port....

 

[Mousemonkey]

This topic has been closed by Mousemonkey