Radeon 5xxx Owners Report Grey Screens/Hangups

[blackened144]

[citation][nom]hot74rod2003[/nom]boy if this was an nvidia card problem this thing would be lit up with ati guys bashing them!!!!!! this nvidia fan boy will just keep his mouth shut and give a devilish smurk :|[/citation]
People are voting your comment down because they dont like their hypocrisies pointed out to them. However you are correct, if this was an nVidia problem, there would be 5 pages of AMD fanboys saying "I told you so."

 

[AdamB5000]

Hmm. I was considering a 5770. I may just grab the 4850 and save a few bucks.

 

[tpi2007]

[citation][nom]MCMunroe[/nom]Looks like classic patern GPU thermal death to me. I work as a OEM on-site tech and seeing patterns and grey screens on any GPU means it's burning out and is in the process of going down hill. Lowering the clocks and or raising the voltage could extend the inevitable.I'm shocked that the other experts don't see that instantly from the symptoms.GPU Thermal Death Stages:1. Some geometry glitches or corrupt textures in 3d.2. Games start crashing.3. Some patterned distortions in 2d, windows desktop.4. Some windows crashing.5. Some distortion on POST and OS load screens.6. No POST. Card completely dead.[/citation]

I'm afraid to say it, but despite what I have just said above, your view of teh problem is what I'm really thinking. I didn't want to speculate since I didn0t go through all the forums, but what you said makes perfect sense.

Let's just hope it doesn't reach the proportions of the Nvidia problem .
Again, I'm going to specualte, but if the number of faulty cards from people who have them fro a few weeks, it starts raising the question of whether the chamber misalignemt at TSMC has anything to do with it. Low yields, who can guarantee that some apparently normal chips don't have a slight problem that will manifest itself after a few weeks or months ?

And don't get me wrong, but, it does sound strange that TSMC announced that theur 40nm problems were solved just a few days after Nvidia announced the technical side of fermi and a timeframe for going into production.

I really hope we're not in such a situation. And I really hope AMD investigates this problem, it could be sabotage.

 

[tpi2007]

Correction to last post: I meant to say "if the number of faulty cards from people who have bought them for a few weeks starts rising, it starts raising the question"

 

[Guest]

I had terrible tearing only in 2d with my 5870 VaporX, but only after buying a new 30inch display. The problem was, as mentioned in the article, too low idle clocks. With a bit of tweaking in Ati overdrive, my problem disappeared. I'm really happy with the card, which is not only powerful, but also almost silent. However, I can't help wondering how quality control could have missed this.

 

[kooltime]

Hey, before submitting aticle stuff or complaints like this, saying 5xxx cards having problems

1. Include your exact Model & Brand

Stop blaming AMD / ATI unless you do this major point 1st, as each OEM designs the PCB the video chip sits on, so the issue maybe QA on specific Brand / model designs, as voltage and memory are controled by the PCB, mosty likey they try to save a few pennies and used cheepo copacitors and such on the PCB, which results in the voltage heat levels going out of spec, aka the crashes some are seeing.

simple - list the exact Brand / Model number -

so others can see if that part is the issue or that brand, or the entire line is the problem, saying my 5xxx card wont work tells us nothing.

Tom's article writer should know that and not posting any brand models in this article is just bad hardware tech article. As saying video cards are all bad without defining if its a branded / model specific problem issue or not 1st is simpely a lazy lack of detail no help article.

"We contacted AMD and received the following response on Tuesday:"

you contacted amd then list their quote reply, but what did you contact them with, what cards brands are at issue, all of them or certain ones ??

please list, so we can define whom or where the bad batch is coming from, this 5xxx is busted linking is stupid and no help.

Model / brands please, whom exactly is making the bad cards, XFX only, or Diamond Multimedia or ATI branded or Saphire branded or any of the others that make 5xxx cards, and is is with specifc modle ranges or mfging dates ?? maybe a bad oem batch went out one vendor shipped some bad parts some of the OEMS use on their PCB;s, blame ati for mfg defects of oem parts QA control issues ??

 

[cscott_it]

I just ordered two 5870s

....Damnit.

 

[hundredislandsboy]

I'm not deliberately being vague. We don't know what the problem is and AMD won't tell us. You expect AMD to recall cards and retailers to pull cards of the shelves when ATI hasn't even publicly identified the problem?

Thanks for the reponse.

Hmmm.... I would say, in my humble opinion, that if AMD/ATI knew there is a serious flaw, they would announce it right away? Why? Simply, for better business it makes sense to fix things before they get worse. Why sell more defective cards if they'll be coming back? And of course, if AMD is hoping to further increase their share of the market, now is not the time to look unethical by hiding defective products.

I guess time will tell if these are isolated incidents or perhaps the users' fault (bad airflow in cases, failing to manually increase GPU fans, etc...).

 

[deregtx]

Here also a huge topic about it: http://gathering.tweakers.net/forum/list_messages/1382828
Its in dutch so use a translator

 

[hundredislandsboy]

You guys are starting to border on mass hysteria. All of you take a deep breath and calm down, especially the guy who hasn't even received his just ordered cards and already he's expecting the worse.


As for me, I'm buying more AMD stock! Check the charts people.

 

[retirepresident]

I focus on quality brand,compatible,power supply,cooling and environment(grounding and anti-static).

 

[phantomtrooper]

nvidia's new card will blow ati out of the water. nvidia products always do.

 

[schwiing]

I just checked the event

 

[schwiing]

From day 1 my ATI 5970 was fine, but then after a few weeks, I started crashing at least once or twice a day. Although I have looked into something that could be a fix for others as well!

Here's what I did:

I went to the event viewer and found a driver that was incompatible with my system. Given that this isn't usually a huge issue I ignored it. But when looking more closely, I discovered that in the timeline a SECOND later, was the critical crash error saying that Windows crashed unexpectantly. This was the same pattern every single crash! So naturally, I uninstalled the driver, cleaned it from my registry...and I've been crash free for a record 4 days so far.

Might or might not fix your problem, but peruse that event viewer..it might be the answer

 

[Guest]

I have an XFX 5870, the only issue I have had is when switch profiles from my 2 desktop screens (one is DVI, and the other is VGA), to my TV (on HDMI) I occasionally get a BSOD, but with a new SSD my system has about a 13sec boot time, so its not really a huge issue.

Never had a problem while running any games, or watching movies.

 

[theubersmurf]

I'm not having any problems with my 5850 Vista X64...hopefully none will arise either.

 

[kinney]

MSI 5870 here, bought on launch day.. never had 1 problem with it.

Sounds to me like a few user's rigs are at fault here. If it's a Windows update I must have missed it/got the patch. I have a very well researched, carefully put together rig, and there are not a lot of those out there. CPU OC only, no GPU OC.

I have a friend with the Asus 5870, and he had a problem with tearing screens ect when overclocking due to 2D clocks and multimonitor, but using manual settings in MSI AB fixed it for him.

So if people are getting this while OC'ing at all, game over as it's not supported. Rumor is though that the new 5870 bios (12.014.000.005.035264) could help, or fix, the 'issue'.
This is old news to those in the know, and nothing to see here to speak of.

 

[vulmer]

Using:
Diamond 5850
Asus Maximus III Formula
Corsair PSU
i5
Gskill ddr3 1600mhz

Never had any errors except for a driver failure once.

 

[Atranox]

[citation][nom]jcknouse[/nom]Weird. I have 2x Sapphire 5850s running stock in my box on a MSI 790FX-GD70 mobo and Mushkin DDR3 and an AMD Phenom II x4 B50 @ 3.675GHz.I've run everything from web games to Civilization III to Darkfall on it.Not had a video crash one, and I am runnin the 9.12 drivers under Win XP Pro x64. Not done a lot under Windows 7 x64 Pro, but what I have been in there it's never crashed either in Crossfire mode or regular.Hope you get yours fixed[/citation]

Yeah, I think there's a bit of luck involved. A friend of mine is using a setup that is nearly identical to mine, and he has had no issues thus far (given, it's only been a few days). Then again, I also know someone with a wildly different build who is having the exact same issues with a 5870 setup.

Either way, lets hope ATI comes out with a fix sooner than later. I can be patient with this for a while, but I can't imagine putting up with this for weeks or months. I would hate to RMA my card for a GTX 285, given that's its $100 more for the same performance. But for the time being, I've been forced to stick in my old 9800GT just to play anything.

 

[vtecflightdeck09]

Looks like I made a good decision a 2 months ago to go for an HD 4890 rather than the 5000 series. I'm always a bit skeptical of a new technology when it first comes out. I find it's best to wait it out a bit before diving into a new technology.

The same will go for the new Nvidia Fermi technology when it comes out.

 

[Atranox]

[citation][nom]kinney[/nom]MSI 5870 here, bought on launch day.. never had 1 problem with it. Sounds to me like a few user's rigs are at fault here. If it's a Windows update I must have missed it/got the patch. I have a very well researched, carefully put together rig, and there are not a lot of those out there. CPU OC only, no GPU OC.I have a friend with the Asus 5870, and he had a problem with tearing screens ect when overclocking due to 2D clocks and multimonitor, but using manual settings in MSI AB fixed it for him. So if people are getting this while OC'ing at all, game over as it's not supported. Rumor is though that the new 5870 bios (12.014.000.005.035264) could help, or fix, the 'issue'.This is old news to those in the know, and nothing to see here to speak of.[/citation]

So my newly built rig - HAF 922, PII 955 C3, Sapphire 5850, 4Gb G.SKILL Ripjaws, 750W Corsair, etc - is at fault, running at stock speeds? I find it highly suspect that my PC is having the same problem as quite a few other people with setups that aren't even remotely similar in many cases. It's happened to people on AM3 builds, 1156 builds, 1366 builds, with every RAM brand, with different PSUs, etc. I've tried 3 different Catalyst drivers, have flashed the BIOS, undervolted, overvolted, etc - nothing fixed the crashing.

I'm Prime95 stable for 24 hours with absolutely no problems, but any time I play a game I crash to a gray screen? That doesn't seem right to me.

 

[truehighroller]

I'm running an XFX 5870 right now and I played MW2 and GTA IV with out any issues all last night " I just bought it yesterday at Micro Center".

I noticed that my card down clocks it self far though when in 2d mode but, no issues soo.. Sorry to hear people are having issues like this and I'm glad I didn't buy a defective card.

 

[rooket]

Luckily for me I don't buy any ATI products.

 

[hundredislandsboy]

are you atotal doofus you knwo how much money tht would cost a company to do arecall , not to mention the cost to consumwers as well ??? this could most definitely be a simple driver issue or a sensor issue. youa re tlaking about throwing away milions of dollars for soemthign that is potentially a tiny issue , when they could instead jsut pay a code money about 200 bucks to get teh code fixed after afew days of work. think before you speak bro if the chip is at fault then i'm sure tehre will be a recall , but at this point and time , ity could be soemthign so much smaller and cheaper to fix.



correct , but i dotn really think this is a case of "AMD not telling us " more to the point AMD doesn't know what's wrong yet so they have nothing to tell. but you know how sheeple are they want a answer now , who cares if allt eh company ahs to say is made up mumbo jumbo they just want something to pin blame on 😛 , me personally i'd rather AMD make an annoucment once they know for a 100% fact what the issue is. great job with this article jane

Who said there was a recall? Questions end with question marks and statements end with periods. Did you not notice I was asking questions to make a point that there is no recall. Read before you speal bro, lol.

 

[fafner]

Is any of the HD 4xxx cards also plagued with these problems?