Radeon hd 6570 gaming mouse horizontal lines black screen

[tweaker420666]

Hello,
when i am gaming and using 3D applications i get this error where everything freezes and i get black lines through the mouse cursor. The screen then goes black, and recovers shortly thereafter, but while playing online games this is a large issue.. 4GB RAM, onboard radeon card, upgraded to radeon 6570 via PCI. Hooked up using DVI-D to the monitor that came with the PC. been searching for help on this a long time.. any suggestions???

 

[Proximon]

Full system specs and OS please.

 

[tweaker420666]

Windows 7 and thank you for the reply.

Game Booster Diagnose Report v1.0
Version: 3.5.0.1526

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : BIOS Date: 09/07/10 09:56:31 Ver: 6.09
0104 - Processor : AMD Athlon(tm) II X3 440 Processor (3 CPUs), ~3.0GHz
0105 - Memory : 4096MB RAM
0106 - Available OS Memory : 4088MB RAM
0107 - Page File : 2884MB used, 7331MB available
0108 - Windows Dir : C:\Windows
0109 - DirectX Version : DirectX 11
0110 - DX Setup Parameters : Not found
0111 - User DPI Setting : Using System DPI
0112 - System DPI Setting : 96 DPI (100 percent)
0113 - DWM DPI Scaling : Disabled
0114 - DxDiag Version : 6.01.7601.17514

----------------------------------

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name : AMD Radeon HD 6570

0306 - Display Memory : 3822 MB

0308 - Current Mode : 1600 x 900 (32 bit) (60Hz)
0309 - Monitor Name : HP 2010 Series Wide LCD Monitor

0311 - Driver Version : 8.17.0010.1169

0317 - Driver Date : 10/23/2012 03:59:08



---------------------------------
04 - Memory
----------------------------------

0401 - Total Memory : 3.99 GB
0402 - Free Memory : 1.86 GB
0403 - Total Pagefile : 9.98 GB
0404 - Free Pagefile : 7.15 GB

0405 - Bank Label : BANK2
0406 - Speed : 1333 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB

0405 - Bank Label : BANK3
0406 - Speed : 1333 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB

----------------------------------

----------------------------------

0601 - Model : 2A92
0602 - Manufacturer : FOXCONN

----------------------------------



----------------------------------
08 - Hard Disk
----------------------------------

0801 - Model : WDC WD10EADS-65M2B1 SCSI Disk Device(Western Digital)
0802 - Media Type : Fixed hard disk media
0803 - Size : 931.32 GB
0805 - Driver Date : 6-21-2006
0806 - Driver Version : 6.1.7600.16385

0807 - Caption : C:\
0808 - Capacity : 150.01 GB
0809 - Free Space : 17.85 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : D:\
0808 - Capacity : 11.35 GB
0809 - Free Space : 1.33 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : F:\
0808 - Capacity : 100.00 MB
0809 - Free Space : 18.98 MB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : G:\
0808 - Capacity : 710.43 GB
0809 - Free Space : 166.40 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : H:\
0808 - Capacity : 48.83 GB
0809 - Free Space : 42.05 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

----------------------------------
09 - Process
----------------------------------

0901 - 0000 Idle 0 0 0
0901 - 0004 System 0 0 0
0901 - 0144 smss.exe 0 0 0 normal
0901 - 0210 csrss.exe 0 0 0 normal
0901 - 0260 csrss.exe 1 76 43 normal
0901 - 0268 wininit.exe 0 0 0 high
0901 - 028c winlogon.exe 1 6 0 high
0901 - 02c8 services.exe 0 0 0 normal
0901 - 02d8 lsass.exe 0 0 0 normal
0901 - 02e0 lsm.exe 0 0 0 normal
0901 - 0348 svchost.exe 0 0 0 normal
0901 - 03fc svchost.exe 0 0 0 normal
0901 - 0204 MsMpEng.exe 0 0 0 normal
0901 - 0414 atiesrxx.exe 0 0 0 normal
0901 - 043c svchost.exe 0 0 0 normal
0901 - 0464 svchost.exe 0 0 0

 

[Proximon]

I took the liberty of editing out what I didn't need.

Is this an HP Pavillion?

Does it have the stock PSU?

What is the PSU make and model number? You will find it on a label on the PSU.

 

[tweaker420666]

Yes this is a pavillion. Sorry for the excessive info. The PSU is a Dynex DX400WPS (obviously 400W), which is supposed to meet the minimum. I'm not running any other cards or addons other than this and a lot plugged in usb but thats only 5v.. Could that be the problem? I've had this issue as long as i have had the card. Also i don't know if this will help but if i am gaming and watching a youtube video and this occurs, when it comes back the youtube video is just green but the audio still plays. Hope this helps, and thanks for the reply.

 

[Proximon]

I think the PSU is certainly a possibility.

Be sure to update your video driver to the latest.

edit

 

[tweaker420666]

Yes i have updated it, still getting the issue. Is there anything else that could cause this issue? I was kind of thinking that maybe it was being picky because i had an onboard gfx card that im not using but this is why i ask because i don't know. The spec's for the card says 400W and in brackets 500 for some added technology that i doubt either my board or power supply support and is disabled in graphics settings. If i were to get a larger power supply how large should i go?

Once again thank you.

 

[Proximon]

Technically 400W of proper power would be enough. But the rating on the PSU is often false. That one is made by Huntkey, one of the most notorious PSU OEMs ever.
http://www.hardwaresecrets.com/article/Dynex-400-W-Power-Supply-Review/557/1

There is usually a PSU guide linked in my signature, but sigs are problematic right now it seems. Here it is:
http://www.tomshardware.com/forum/324368-28-computer-power-supplies-guide

 

[tweaker420666]

Alright i understand. So in order to get enough power to run my card AND crossfire, i would need a crossfire ready PSU as well. With a good brand at 80% effiecency i would have to go about 650W. Now, the question is how many pin connector do i need for this pc? uninformed i bought a hunk of trash lol. So going for a 650W crossfire ready PSU (does my motherboard support crossfire i have no idea?) And curious on the number of pins or etc as i have been looking online but do not want to purchace the wrong one

 

[Proximon]

No, it's a simple board. No Crossfire. A good PSU can of course last you going forward if you are upgrading.

A 6570 probably needs no power connections at all, other than the slot it's in.

A video card like this 7770
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127664
Needs one 6-piun connection.

A 7870
http://www.newegg.com/Product/Product.aspx?Item=N82E16814161411
Will need 2 6-pin connections

A GTX 690
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130781
Needs two 8-pin connections.

So, good PSUs come with 6+2 pin PCI-E power cables, so that they can be used for 6 or 8-pin connectors.

A 650W PSU might have 2 or 4 such cables.

And of course we don't know what your problem is yet. You could just have a defective one.

Why does your display memory say 3822? That's more a shared memory value.

Click start button and in the search box type dxdiag and hit enter. After the little green bar fills up click the save all information button and save it to desktop.

Open the resulting file and select JUST the first 20-25 lines of the "display devices" section and paste those into here.

 

[tweaker420666]

Card name: AMD Radeon HD 6570
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6759)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6759&SUBSYS_65701092&REV_00
Display Memory: 3826 MB
Dedicated Memory: 2038 MB
Shared Memory: 1787 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP 2010 Series Wide LCD Monitor
Monitor Model: HP 2010
Monitor Id: HWP2888
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.100.17.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 14:20:12, 1150328 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2419-11CF-8577-7A45BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6759
SubSys ID: 0x65701092
Revision ID: 0x0000
Driver Strong Name: oem199.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:12.100.17.0ci\ven_1002&dev_6759
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C

 

[Proximon]

OK thanks.

The AMD website where you get catalyst drivers also has a removal tool. Could you run that and then get the latest version? You might need to have other drivers on hand as I think it will remove chip set drivers as well.