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Question Radeon Software Enhanced Sync/Vsync issues!! (Resolved by AMD tech support)

May 22, 2020
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Hi guys my issue is that my enhanced sync keeps disabling and turning off by itself when I leave it on, With my testings on a few games I get better frame rates when I keep enhanced sync turned on but for some reason every time I shut down or restart my computer it gets automatically disabled the next time I open my pc, not only does it disableby itself it also tampers with my orginal game settings. For example with call of duty modernwarfare all my settings get messed around with when I go to turn enhancyed sync back on and reload the game.

1.Display mode gets turned into full screen borderless instead of staying at full screen.
2.Render resolution drops down to 66 instead of staying at 100.
3.Shadow map resolution gets changed to normal instead of staying at extra.
4. Cache spot shadow/cache sun shadow gets disbaled.
5.Tessellation mode gets turned off as soon as you load into the game. (not before)

(render droped to 66) https://ibb.co/x55DdBV
(shadowmap/caches disbaled) https://ibb.co/ydS2qwf
( Tessellation disbaled) https://ibb.co/NKxjLVL

Enhanced Sync Fps mainly stays around (170-180 during game) is does jump around a bit https://ibb.co/tq9Xqbt /https://ibb.co/L5gJxNP

V sync Fps matching my pc refresh rate (144hz) https://ibb.co/y0NMv83

Radeon Settings- https://ibb.co/F7y83Y6 / https://ibb.co/mt7cNcQ

COD Settings (always the same) -https://ibb.co/KFQ8fwN , https://ibb.co/rtc6wkt, https://ibb.co/1zG6GDR

*Removed by Moderator *



(RESOLVED FOLLOW THESE STEPS AND IT WILL BE FIXED MINE IS FIXED!)

Thank you for the email.

I understand that you are experiencing enhanced sync issue on your system.

This issue could cause due to multiple reason like driver files conflicts etc. I request you to give a try by performing clean installation of latest 20.4.2 driver by using the AMD Cleanup utility and check the issue status.

I suggest you to please disable the windows auto update in the "Show and hide" tool

https://support.microsoft.com/en-in/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

To be on the safer side, I request you to please create System Restore point before performing any troubleshooting steps.

· Step 1 – Please use AMD Cleanup utility (https://www.amd.com/en/support/kb/faq/gpu-601 ). It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.

· Step 2 – please install 20.4.2 drivers by clicking this below link. Please disconnect the network connection and disable antivirus after downloading the installer file.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-2

Radeon™ Software Adrenalin 2020 Edition 20.4.2 Release Notes | AMD
Radeon Software Adrenalin 2020 Edition 20.4.2 Highlights Support For Gears Tactics™ Predator: Hunting Grounds™ Fixed Issues Radeon RX Vega series graphics products may experience a system hang or black screen when running Folding@Home while also running an application using hardware acceleration of video content. A system crash or hang may be experienced when using Edge browser to play ...
www.amd.com



· Step 3 – Then use the latest driver and select "factory reset" in Radeon setting for more details please visit https://www.amd.com/en/support/kb/faq/rsx-install

And Although the issue persists, I request you to send Dxdiag report:

To get the Dxdiag report, please follow the below steps:

· Click on "START" > Click "Run” > Type in "dxdiag" and click "OK" > Click "Save all Information”. Please attach this to the email.

Please get back for further assistance

Thanks for contacting AMD.
 
Last edited:

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