As an employee of a shack this is really sad. I know Radioshack hasn't been in the best financial position. But there are locations that are doing fairly well. I know everyone complains about our pricing, even I do. But with the customer numbers that we have coming, the store has to do a huge markup to have enough to profit to hold the store. Our prices aren't too bad looking at other places around our particular store though. Fry's is always a winner, but comparing us to the nearest Best Buys, and even a privately owned electronics hobby store is a joke. I frequently send customers there because I know they are gonna come back. Cables wise, HDMI is ridiculous, but compared to Best Buy, we don't even touch their tag of their most expensive 500 dollar 12 foot cable. Most other small things that customers buy frequently, we have the same or a bit lower price for a much better quality, yet people are still lead to believe that other places are cheaper. I'm not sure where thats coming from.
Either way, stores specifically need to change. They changed the rules where they pay us pennies for our hard work, they just need to find people that are dedicated, and don't just take it as a place to get money. Our store we try REALLY hard to make it fun. Customers pick up on that and are happy to be helped by us. We frequently have our geeks drop some funny lines on their way out of the store, and they always come back, because even if we don't sell them anything, we helped, and they had fun, so next time they need something quick, they will come buy it from us. We're just down to earth people that aren't taught to spoon feed you that our products are amazing and you should buy them. We understand our standing, and make recommendations from there. I think thats what Radioshack needs to start doing. Right now the customer base is really fairly pissed off. If you get customers to leave happy now even empty handed, when they need something later, they will be glad to come back and actually buy something.
-Best store in our district, and frequently get appreciation letters from our customers sent to corporate. They never take much notice though.....
Just my 2 cents....