Having issues with a system where one stick of RAM is not being recognized, sometimes... This has been a system that has been built for a handful of years now and has not had this issue until this week. A new GPU (ADM Radeon RX 6750 XT) was installed this week and since then the RAM issue has begun. I don't think that it is related to the new GPU rather a very unfortunate coincidence.
The Issue:
After installing the new GPU we booted it up to test on some games. Upon running a game, the system hard froze and required a hard reset. Restarting prompted the mobo to produce a beep code of 3 long beeps. After looking up the code for a MSI mobo it was determined that it was a RAM issue. At this point, BIOS was not recognizing the RAM. Well, it kind of was. BIOS was able to tell there were two sticks of RAM inserted. It let me know there was a Corsair stick in both slots 2 and 4 which was correct. The problem was it was also showing that only 8 of the 16gb was being used. After leaving BIOS and booting up Task Manager showed the same, half the RAM being utilized. We attempted to recreate the problem and were successful at that. Only this time after the beep code it would not start up. Instead it fell into a loop of beep codes and failing to boot.
We decided it must be a RAM issue for sure and decided to pick up new RAM as our other PC has DDR3 and we were unable to test with that. We upgraded to 32gb of RAM and replaced the old stuff. Upon boot up BIOS recognized all 32gb. We launched a game to test and after around 3 minutes the system froze, required a restart, the beep codes were back, and the BIOS was only showing 16gb of RAM.
It now seems to be a coin toss on starting the PC whether or not the system will show all the RAM or only half.
Additional Notes:
- The computer would also freeze out side of games. It would tend to freeze when browsing Chrome. This has appears to have stopped since upgrading to the newer RAM as I have not had it freeze since.
- On the mobo the MSI EZ Debug lights will turn on at the initial start of the boot but will turn off after a second. There are no debug lights on when the system is running.
- We tested the system in both Cinebench and in UNINGINE's Heaven. The CPU and GPU cleared those with no problems. Temps stayed normal.
- We have reseated both sets of RAM multiple times and cleared the CMOS. This seems to make the system recognize all RAM until a crash happens again.
- Weirdly enough, the day after this started the computer was able to run a game for roughly 5 hours with no problems (old 16gb RAM). After around the 5 hour mark it finally crashed and has not been able to run the game (or any) since.
- The verision of Windows this computer is running on is outdated by year (maybe more). When we go to update it says "Your version of Windows has reached the end of service". Not really sure if this is relevant
We are looking for help on this as at this point I don't know if the motherboard is faulty, the RAM is faulty, or a different component is causing it. Any and all help of tips on where to look for answers is appreciated.
Specs:
CPU: AMD Ryzen 7 1700
Mobo: MSI PC Mate B350 (Driver: Current 7A34vAN6)
RAM: Corsair Vengeance LPX DDR4 32gb
GPU: AMD Radeon RX 6750 XT (Driver: Current)
PSU: EVGA 550 G2
HDD: WD 1Tb
SSD: WD Black SN770 1Tb
Windows 10: Version 22H2
The Issue:
After installing the new GPU we booted it up to test on some games. Upon running a game, the system hard froze and required a hard reset. Restarting prompted the mobo to produce a beep code of 3 long beeps. After looking up the code for a MSI mobo it was determined that it was a RAM issue. At this point, BIOS was not recognizing the RAM. Well, it kind of was. BIOS was able to tell there were two sticks of RAM inserted. It let me know there was a Corsair stick in both slots 2 and 4 which was correct. The problem was it was also showing that only 8 of the 16gb was being used. After leaving BIOS and booting up Task Manager showed the same, half the RAM being utilized. We attempted to recreate the problem and were successful at that. Only this time after the beep code it would not start up. Instead it fell into a loop of beep codes and failing to boot.
We decided it must be a RAM issue for sure and decided to pick up new RAM as our other PC has DDR3 and we were unable to test with that. We upgraded to 32gb of RAM and replaced the old stuff. Upon boot up BIOS recognized all 32gb. We launched a game to test and after around 3 minutes the system froze, required a restart, the beep codes were back, and the BIOS was only showing 16gb of RAM.
It now seems to be a coin toss on starting the PC whether or not the system will show all the RAM or only half.
Additional Notes:
- The computer would also freeze out side of games. It would tend to freeze when browsing Chrome. This has appears to have stopped since upgrading to the newer RAM as I have not had it freeze since.
- On the mobo the MSI EZ Debug lights will turn on at the initial start of the boot but will turn off after a second. There are no debug lights on when the system is running.
- We tested the system in both Cinebench and in UNINGINE's Heaven. The CPU and GPU cleared those with no problems. Temps stayed normal.
- We have reseated both sets of RAM multiple times and cleared the CMOS. This seems to make the system recognize all RAM until a crash happens again.
- Weirdly enough, the day after this started the computer was able to run a game for roughly 5 hours with no problems (old 16gb RAM). After around the 5 hour mark it finally crashed and has not been able to run the game (or any) since.
- The verision of Windows this computer is running on is outdated by year (maybe more). When we go to update it says "Your version of Windows has reached the end of service". Not really sure if this is relevant
We are looking for help on this as at this point I don't know if the motherboard is faulty, the RAM is faulty, or a different component is causing it. Any and all help of tips on where to look for answers is appreciated.
Specs:
CPU: AMD Ryzen 7 1700
Mobo: MSI PC Mate B350 (Driver: Current 7A34vAN6)
RAM: Corsair Vengeance LPX DDR4 32gb
GPU: AMD Radeon RX 6750 XT (Driver: Current)
PSU: EVGA 550 G2
HDD: WD 1Tb
SSD: WD Black SN770 1Tb
Windows 10: Version 22H2
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