Question RAM Module Recognized but Not Working in Laptop

[illuminatirob]

Hello all,

I am having an issue I think is related to this. I purchased a G.Skill DDR4-2133 8GB x 1 module for my laptop (an ASUS). I checked to ensure compatibility before I purchased it. 8GB onboard for the laptop and after installation, I still have only 8GB showing through system and CPU-Z. I checked to ensure the leads were clean, no damage to the module, firmly set into the mobo, and I ran a memtest86 to ensure it wasn't a bad module. The memtest86 acknowledged that both the onboard and module were present. Anyone have any ideas on where to go next?

Thanks.

 

[logainofhades]

Model of said laptop?

 

[illuminatirob]

Model of said laptop?

Hi logainofhades,

The model of my laptop is: an ASUSTeK, R550IU-LSFX, BIOS X550IU.308, with an AMD FX-9830P Radeon R7 at 3.0Ghz with 8GB of onboard RAM and a stick in the slot as identified earlier.

It is also worth noting (since I didn't earlier) that I replaced my failed HDD with a SSD. Thus, the new Windows 10 OS on there is operating bare bones as it relates to the ASUS suite. I have installed the Live Update, and I believe that to be it at this point.

Thanks.