Ram not detected in bios & windows but detected in cpu z spd and memory tabs

[Sreeragh_K]

Hi,
I have a ECS G41T R3 Motherboard. Its a HCL mobo. Now, it already had 1GB DDR3 1333mhz ram. So i bought another 4 GB ram. The ram specs are as follows. Transcend JM1333KLH-4G 4 GB 133Mhz DDR3 ram (1R/512Mx8/CL9). According to the motherboards website the motherboard supports upto 8 GB ram on 2 slots. But when i put the 4 GB ram alone, the computer wont boot, and with the 1 GB ram the bios and windows wont recognize the ram. Now the interesting part : The ram shows up on CPU Z memory (total : 5 Gb) and SPD in slot two. It is definitely not the socket problem or the ram not seated properly. Please help as i spent my money and i got nothing....Thanks in advance..

 

[Tradesman1]

Do you have the latest BIOS? Is the 4GB stick in slot 1? Running Win64?

 

[Emerald]

is there chips on both sides of the 4GB memory stick?

 

[Sreeragh_K]

No the ram does not have chips on both side. I now have win 32 but before had 64 bit and checked it out. But the same problem. And I am on the latest bios. Also i checked the ram on both slots. The 1 GB ram works on both slots so the socket is not faulty.

 

[Sreeragh_K]

Do you have the latest BIOS? Is the 4GB stick in slot 1? Running Win64?

Even with win 32 it should show around 3 GB right??

 

[Tradesman1]

Correct, what with only the 4GB sticks in slot 1

 

[Sreeragh_K]

Correct, what with only the 4GB sticks in slot 1

Still no luck. With only the 4 GB stick the computer does not even show the post screen.

 

[Tradesman1]

Might simply be incompatible, unusual, but it happens

 

[Sreeragh_K]

Might simply be incompatible, unusual, but it happens

Yeah maybe. But can i get a replacement from transcend. Actually the 4 Gb ram i bought is jetram. Will they give replacement of normal ram for the jetram ?

 

[Tradesman1]

That, I don't know, never have dealt with them

 

[Sreeragh_K]

Thanks for the helpful info.

 

[Tradesman1]

No problem, keep us updated on how things go 😉

 

[Emerald]

according to the website the motherboard only supports 4GB DS (double sided) memory

 

[Tradesman1]

http://www.ecs.com.tw/ECSWebSite/Product/Product_Detail.aspx?DetailID=1123&MenuID=16&LanID=9

shows 8GB 2x4GB

 

[Emerald]

true but the memory sticks still need to be DS (memory chips on both sides)

 

[Emerald]

See if you can exchange it for this one

JM1333KLN-4G

 

[Sreeragh_K]

See if you can exchange it for this one

JM1333KLN-4G

OK maybe its the ds memory. But can anyone tell me why it shows up in cpu z memory tab?

 

[saurabh gupta 100]

i also have the same problem