ram not showing up in windows

[mgarv1]

I installed a 4x4 gb kit of g skill trident z ram into my asia b150 pro gaming aura motherboard. the bios shows all four sticks of ram yet windows only detects 2. a program called belarc advisor shows that two slots are empty which doesn't make sense because the bios detects all 4 sticks

 

[hazzyboy3]

Is your copy of windows 64 bit or 32 bit

 

[mgarv1]

Is your copy of windows 64 bit or 32 bit

64 bit

 

[SgtScream]

List your full hardware specifications please.

 

[mgarv1]

List your full hardware specifications please.

Intel i7 7700k, Deepcool captain liquid aio cooler 240 mm
Asus B150 Pro Gaming Aura MB
G Skill trident z 16 gb (4x4) ddr4 3200
asus strix gtx 1070
sandisk 120 gb ssd
western digital 1tb blue
evga 650 watt gold certified modular power suply
nzxt s340 elite case

 

[SgtScream]

You are using a 6th gen motherboard with a 7th gen cpu. Make sure the motherboard is updated to the latest bios version.

 

[mgarv1]

Did all four of these ram sticks come in the same package or two packages?

all in one package

 

[SgtScream]

You are using a 6th gen motherboard with a 7th gen cpu. Make sure the motherboard is updated to the latest bios version.

 

[mgarv1]

You are using a 6th gen motherboard with a 7th gen cpu. Make sure the motherboard is updated to the latest bios version.

okay I will when I get home, thank you.

 

[mgarv1]

You are using a 6th gen motherboard with a 7th gen cpu. Make sure the motherboard is updated to the latest bios version.

so I updated the bios and still no luck

 

[SgtScream]

Power down your machine, flip the switch on your psu off and reseat the memory.

 

[mgarv1]

Power down your machine, flip the switch on your psu off and reseat the memory.

I've tried that, in the bios it detects all 4 ram dimms on my system. On another page in my bios it says only 8 gb of ram are installed. Its basically only using two of the ram dimms when I have 4 installed.

 

[SgtScream]

Power down your machine, flip the switch on your psu off and reseat the memory.

I've tried that, in the bios it detects all 4 ram dimms on my system. On another page in my bios it says only 8 gb of ram are installed. Its basically only using two of the ram dimms when I have 4 installed.

Contact your motherboard manufacturer. They'll assist in fixing the issue or with the RMA process.