Question RAM only shows as VIRTUAL RAM in Windows 10 System Information

thomcad3

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Jun 20, 2018
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I only have 1 RAM Slot, 8 Gb built in, 8 Bb installed. My user installed RAM ONLY shows up as virtual RAM. Have reseated the DIMM. Have tried a 2nd brand name of RAM with the same specs.

Only 8 Gb shows as RAM in Task Manager, as well. (8 Gb built in + 8 Gb user installed)
CPU-Z shows all the specs and timings under SPD.
 

thomcad3

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Jun 20, 2018
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4,530
Sorry I did not say, This is an ASUS AMD FX Laptop. 8 Gb of RAM is Non-removable. "built into" the system board.
There is 1 (one) slot for additional RAM. I first tried Centon (Brand) RAM, DDR4-2133. (Sames specs as Built in RAM)
I just now tried G-Skill DDR4-2133 with the same results. Windows 10 (this PC) does NOT acknowledge the User Installed RAM.

(Side-Note: ASUS Customer Support was not very helpful after several long, long, email exchanges, the problem persists.)