RAM won't run dual channel

[jns10363]

My motherboard I recently purchased will not run dual channel RAM no matter how I configure it. I called AMD and they said by the sounds of it, the processor isn't using the memory management and recognition correctly. I was just wondering everyone's thoughts on this. Should I try to replace the MOBO or the CPU first? The processor will be a faster turn over time if I have to guess at what it is. Thanks for everyone's help in advance!

P.S. I'm not sure if this is relevant or not, but when I hook the front audio ports onto the motherboard, they do not get recognized no matter how I do it. I'm not sure if this means the motherboard is just messed up or what.

Computer specs are as follows:
http://www.newegg.com/Product/Product.aspx?Item=N82E16813130679

http://www.newegg.com/Product/Product.aspx?Item=N82E16819113286

http://www.newegg.com/Product/Product.aspx?Item=N82E16820148538

 

[Tradesman1]

Either bad mobo or bent/broken pins on the CPU would be my guess

 

[Supahos]

I would thoroughly inspect the pins on the CPU for a bent one, and then try my best to clean out the ram slots/ram sticks and see if that helps but most likely its a bent pin or a bad board, the front panel thing kind of makes me wonder about the board, but that could be case related as well.

 

[jns10363]

Sorry it's been so long been a busy week at work. Okay, so upon inspection of the CPU, all the pins are there and perfectly straight. Could this be an internal problem with the CPU?

 

[Tradesman1]

That or maybe a bad mobo or DRAM - have you tried other DRAM in the rig or tried your sticks in another rig - that can help narrow down the problem

 

[jns10363]

I figured it out. I'm dumb and forgot I have an old AM3 Athlon 2 processor laying around, so I stuck it in there, still wont dual channel so I know its a mobo problem. Never buying MSI pieces of junk ever again. Thanks for all the help guys I appreciate it!

 

[md1032]

Every company has a failure rate on their products. For example ASUS is currently regarded as an excellent brand of motherboard, but I had two DOA motherboards from them back in the Core 2 Duo days and the third worked, but could not reach the memory speed advertised on the box (this was back when the memory controller was on the mobo). Bought a Gigabyte and problem solved.

I will be interested to see if the CPU solves the problem.