Question Random black screen (no signal) with Gigabyte Rtx 3070 Ti Master ?

[Konstantinosgr10]

May I ask if anyone knows if the gigabyte esupport existing ?cause I think it’not. On 23/09/21 I send an email about random black screen (no signal) with an rtx 3070ti master and there is no reply. Any help to anyone see this it’s appreciated.

Tried actions:

• Bios updated
• Display signal lost both hdmi and dp
• Clean windows 10 format
• All drivers updated
• Psu cables checked
• Dp cable and hdmi cable checked
• Ram tested
• All windows-nvidia control power manage is to performance etc

Over a month I tried everything and the problem still there.

PC build :

Cpu: intel i7 9700k
Mobo:z390 aorus ultra
Psu Corsair 1000w
Ram tridentz gskill 3200
Nvme:Samsung 970 evo m2

 

[Wilzy]

Did you submit a ticket? I have over a week ago and i still have no reply.
Does this occur the most? during gaming? normal usage?

 

[Konstantinosgr10]

Did you submit a ticket? I have over a week ago and i still have no reply.
Does this occur the most? during gaming? normal usage?

Of course I submit since 23/9/21 and still nothing I have made a research a lot of people try to contact them and only from one I saw that after one month they replied his ticket and the answer was to check another gpu.
Black screen appear to test after 15-20 minute or gaming and randomly when I leave the pc staying at desktop