Random Black Screen

hawtdog

Honorable
Nov 21, 2015
19
0
10,510
First off, specs:

OS: Windows 10 Home
CPU: Intel Core i5 4690K @ 3.50GHz 36 °C
RAM: 16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard: MSI Z97S SLI Krait Edition (MS-7922) (SOCKET 0)
Monitor: ASUS VS228 (1920x1080@60Hz)
GPU: 4096MB ATI AMD Radeon R9 200 Series (C.P. Technology) - [PowerColor PCS+ Radeon R9 290 to be exact]
HDD: 931GB Seagate ST1000DM003-1ER162 (SATA)
PSU: Antec True Power Classic 750 Watt 80 Plus Gold ATX12V / EPS12V 750 Power Supply TPC-750

I really hope someone can help me. I been dealing with this issue for nearly a year and I am very frustrated and don't know what else to do.

I built my PC in June 2015 and I don't exactly remember when the black screen problems started but they vary. Sometimes they'll happen three-five times in one day, sometimes they'll not happen at all.

The monitor & computer doesn't turn off when it happens, the screen just goes black and has this fuzzy static look. The screen only goes black when doing normal tasks like browsing the internet or simply being idle. It has NEVER done it during gaming. When it goes black I just turn off the PC and turn it back on and everything is just fine.

I've ran GPU Stress Tests, mem-tests, and everything has came back just fine.
I decided maybe there's just something corrupt from my Win 8 to Windows 10 upgrade and thought maybe a clean install would fix this issue.

So, I hop on Amazon.com and drop $120 on a downloadable version of Windows 10 Home and I write down the product key and proceed to the Microsoft website and make my Flash Drive bootable.

I completely format the drive and install Windows 10. The first thing I did was download all the system updates and virus definitions for Windows Defender and do a restart.

Then I download Chrome & Steam. Then about four hours into the new install the black screen happens again while just browsing websites in Chrome.

Other then what is given to me with Windows 10 only Chrome & Steam were installed.
I turn the computer back on and open up Event Viewer and was met with this: http://imgur.com/a/iLg6t

I don't know what ANY of it means but it certainly doesn't look good.
Does anyone know what I can do? Or what could be going on? Or even point me in the right direction? I've had a post sitting over in "Systems" sub-forum since August so I thought I'd tried here.

 
I don't know if i want to tell you this. You didn't need to buy win 10 again, just to do a clean install. You could have downloaded the installer for free off the Microsoft web site. I just wish I had been able to tell you that before you bought it...

That doesn't help fix the problem

Have you updated your BIOS on motherboard at all?
Have you tried different outputs on the monitor?
What power plan are you running the PC on? have you changed the screen time out time? its default is 30 minutes I think
 


Well, let's just say the first time around I didn't have the most legitimate copy of Windows (Yeah, I know) so I went ahead and purchased it given I am in a better financial situation and figured it may help my issue and wanted to not have to worry.

As for your questions I have the power plan set to not turn off the monitor or computer at all.

I've flashed my bios to the latest version.

I have not tried another output. I have a very long HDMI cable and next time it goes black like that I think I'll unplug it from the monitor and hook it to my television and see what shows up.

 
I feel slightly less upset for you now :)

It would have probably worked anyway as Microsoft were a little lenient towards those that updated that sort of install. they wanted everyone on win 10 as its easier to keep people updated if they have no choice.

I assume you have checked motherboard web site for latest drivers, have you run Live update 6 on your motherboard? Its an MSI Utility designed to update drivers on your board (I wish I had it)
 


Never heard of it but I did download it and.... http://imgur.com/a/tgXNV

 
Thanks man. I been reading up on that page. I've now tried playing with MSI Afterburner and after playing with it didn't have any crashes for about 30 hours until earlier today then had another one two hours after that. I also tried flashing my GPU BIOS.

Going to continue to research this and see if I can figured it out. I've already been trying to fix it and seek out help for a year now. It seems like its a common problem for a lot of people running the R9 290.