Question Random black screens on all 3 monitors when gaming ?

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C

Chomesuke

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Sep 30, 2015
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My Computer Specs:

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i9-10900K
RAM
64.0GB G.Skill RipJaws
Motherboard
MSI Z490-A PRO
Graphics
NVIDIA GeForce RTX 3090 (EVGA)
Storage
Samsung SSD 970 EVO Plus 2TB
ASUS BW-12B1ST a SCSI CdRom Device
Audio
Sound BlasterX AE-5 Plus

after a year I build a new gaming pc I been getting a random black screen on all 3 of my monitor whenever I game which can happen between 10 mins to 7 hours down the line.
It is not a heat issue because I run speccy on one of my monitors to view my temperature.
I used two different PSU which is 850 watt and a 1000 watts.
I get black screen even when I test each monitor by itself.

  • I try disabling some bios setting which involved 4g something crptro mining and C-State to see if that fix it and that didn't do much.
  • The only change I did was updated my bios firmware which the problems didn't show up until 2 weeks later...?
  • I also try reseating my graphic card and 4 ram sticks.
  • I also check for virus and nothing.
  • I also reinstalling windows 10 and that didn't fix anything.
  • I also disconnect my Value index VR headset because I heard that can cause black screen and that didn't work as well.
I dunno what to do now...... =(
 
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What make and model PSUs'?

If modular, be sure that you did not mix the cables between the two PSUs. Only use the cables that came with the installed PSU. Do not mix cables.

Make and model monitors - how connected (DVI, HDMI, DP)?

What game(s) cause the random black screens?

And you are or have done some crypto mining - correct?

Are all power and screen savers disabled?

Have you tried reinstalling the GPU drivers and (if applicable) any monitor drivers as well.

Run the built in Windows troubleshooters. The troubleshooters may find and fix something.

Also run "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

How to use DISM command tool to repair Windows 10 image | Windows Central

Look in Reliability History and Event Viewer. Either one or both may be capturing some error code, warning, or even and informational event just before or at the time of the random black screens.
 
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Hello Ralston and thank you for stopping by on my post
Ralston18 said:
What make and model PSUs'?

EVGA SuperNOVA
850 & 1000 T2, 80+ TITANIUM 1000W, Fully Modular, EVGA ECO Mode


If modular, be sure that you did not mix the cables between the two PSUs. Only use the cables that came with the installed PSU. Do not mix cables. I been using the cables from 850 and 1000 since they look the same

Make and model monitors - how connected (DVI, HDMI, DP)? 2 DP and 1 HDMI 2 Monitors are Dell S2417DG and a Elecrow 10.1 Inch Raspberry Pi Screen 1920x1080p HDMI VGA Portable Monitor


What game(s) cause the random black screens? every game

And you are or have done some crypto mining - correct? no

Are all power and screen savers disabled? Yes

Have you tried reinstalling the GPU drivers and (if applicable) any monitor drivers as well. Yes

Run the built in Windows troubleshooters. The troubleshooters may find and fix something. I do it again

Also run "sfc /scannow" and "dism". I do it again ,but I already have

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

How to use DISM command tool to repair Windows 10 image | Windows Central

Look in Reliability History and Event Viewer. Either one or both may be capturing some error code, warning, or even and informational event just before or at the time of the random black screens.
Click to expand...
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc489facde460

Event Viewer:
Session "dc3a3596-71e1-45a3-b2ea-39ad5322fe51" failed to start with the following error: 0xC0000022
Session "PerfDiag Logger" stopped due to the following error: 0xC0000188
Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
------------------------------------------------------------------------------------------------------------------------------------
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
CMDre 0000004c 00003ffc ffffffff 00000007 ffffffff

The message resource is present but the message was not found in the message table
----------------------------------------------------------------------------------------------------------------------

Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NMPJ99VJBWV-Microsoft.YourPhone.

--------------------------------------------------------------------------------------------------------------


Parameter 2: fffff8055a2c1690
Parameter 3: 0
Parameter 4: 52c
OS version: 10_0_19044
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ampere_3D
Server information: e628aba6-1529-43c8-9832-c3764c886ccf

Description
Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: dwm.exe
Application Version: 10.0.19041.746
Application Timestamp: 6be51595
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.1949
Fault Module Timestamp: cb12e58e
Exception Code: e0464645
Exception Offset: 000000000010fb62
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0503
Additional Information 2: 05038a8d0f1df7d435a57df411af2cff
Additional Information 3: d873
Additional Information 4: d873c6787f272f1f90e329bfd1acc459

Extra information about the problem
Bucket ID: bc24927cd232cbc8acbd13b5571050c3 (2070833073230991555)

----------------------------------------------------------------------------------------------------------
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful

------------------------------------------------------------------------------------------------------------------------------------
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1949, time stamp: 0xcb12e58e
Exception code: 0xe0464645
Fault offset: 0x000000000010fb62
Faulting process id: 0x4c58
Faulting application start time: 0x01d8bc4c06e1f584
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 2dc19336-50c4-4eff-9c53-8462bd5004e1
Faulting package full name:
Faulting package-relative application ID:

-------------------------------------------------------------------------------------------------------------------------

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The cplspcon service terminated with the following error:
Unspecified error

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.


The server {283EDD52-69B2-473D-BEB6-2C0B4C01FD73} did not register with DCOM within the required timeout.
 
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With the problem being random (i.e., "can happen between 10 mins to 7 hours down the line.") there will need be more attention to what the system is doing or was doing prior to the appearance of black screens.

Simplify the system. Disable any intentional startups (meaning that you purposely put those startups in place) from the Task Manager Startup tab. Then if there other apps etc. remaining in Startup find out what they are and do.

Also check Task Scheduler. Nothing likely obvious because the black screens are random and Task scheduler is based on triggers that when triggered then, in turn, cause something else to happen. However, who knows what all is going on and some unknown issue triggers an app or utility to attempt to update, backup, or simply "phone home". And some such attempt (successful or not) could cause the black screens.

Set up one of the monitors with three windows: Task Manager, Resource Monitor, and Process Explorer. Observe the system first after a successful boot. Continue to observe while doing light work and browsing. Lastly observe while gaming. Get a sense of what your system doing overall and especially look for things that change or start to change while gaming.

[Note: Process Explorer. Microsoft, free. You will need to download it.]

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

What/where was the source of the online Microsoft Windows 10 CD? What version?
 
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Ralston18 said:
With the problem being random (i.e., "can happen between 10 mins to 7 hours down the line.") there will need be more attention to what the system is doing or was doing prior to the appearance of black screens.

Simplify the system. Disable any intentional startups (meaning that you purposely put those startups in place) from the Task Manager Startup tab. Then if there other apps etc. remaining in Startup find out what they are and do.

Also check Task Scheduler. Nothing likely obvious because the black screens are random and Task scheduler is based on triggers that when triggered then, in turn, cause something else to happen. However, who knows what all is going on and some unknown issue triggers an app or utility to attempt to update, backup, or simply "phone home". And some such attempt (successful or not) could cause the black screens.

Set up one of the monitors with three windows: Task Manager, Resource Monitor, and Process Explorer. Observe the system first after a successful boot. Continue to observe while doing light work and browsing. Lastly observe while gaming. Get a sense of what your system doing overall and especially look for things that change or start to change while gaming.

[Note: Process Explorer. Microsoft, free. You will need to download it.]

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

What/where was the source of the online Microsoft Windows 10 CD? What version?
Click to expand...
Windows pro 10 64 bit and version 1809

I change my nivida mangage 3d setting on power management mode to Prefer maximum performance to see it get rid of the issue since I found a post that it fix for some people who have black screen at random while gaming and soo far soo good.
 
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