Question Random blue screen at least once a day, dmp files at the bottom of my post

[impuls5000]

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 9

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2024-11-09T17:55:08.3147107Z

EventRecordID 108018

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-P686VOI

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff80248aad398
BugcheckParameter3 0xffffac049c096870
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 16
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 5
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 5
LongPowerButtonPressDetected false
LidReliability false
InputSuppressionState 0
PowerButtonSuppressionState 0
LidState 3





SPECS:
MOTHERBOARD - MSI H510M-A PRO (MS-7D22)
GPU - GIGABYTE RTX 3050
CPU - i5-10400F
RAM - 16gb DDR4 ram
SSD - Samsung SSD 980 1TB
SSD2 - CT1000BX500SSD1 (Crucial BX500 1TB)
PSU - XP600R7 600W
OS - WINDOWS 11

CPU temps were 50-60C while ingame
GPU temps were 60-70C while ingame

Seems like i run into this bluescreen only while playing Valorant, I don't play any other more resource intense games so I'm not sure if it's a valorant related issue. Although I did get a random blue screen while just watching youtube yesterday.

I'm hoping this is just a temp issue, but I would like some input from more experienced people, any help is appreciated.

DMP files - https://gofile.io/d/CfYVnm

EDIT: forgot to mention that after the BSOD the PC just automatically reboots back up like everything is normal, no problems at all.

 

[Lutfij]

MOTHERBOARD - MSI H510M-A PRO
What BIOS version are you on for your motherboard?

PSU - XP600R7 600W
How old is this unit? Honestly, that PSU's not a reliably built unit.

dmp files at the bottom of my post
I only see 1 .dmp file for download. Is there supposed to be more?

Using WinDBG, I see this;
vgk.sys
Can you remove the anti-cheat for Valorant?

 

[impuls5000]

MOTHERBOARD - MSI H510M-A PRO
What BIOS version are you on for your motherboard?

PSU - XP600R7 600W
How old is this unit? Honestly, that PSU's not a reliably built unit.

dmp files at the bottom of my post
I only see 1 .dmp file for download. Is there supposed to be more?

Using WinDBG, I see this;
vgk.sys
Can you remove the anti-cheat for Valorant?

BIOS version -
BIOS Version/Date American Megatrends International, LLC. 3.B0, 2022-10-21
My PSU is ~4 years old

I added the other DMP files to the download link, forgot to add the older ones

I was hoping it's because of a software issue. Do you think the cause for BSOD could be the valorant anti-cheat? I could try reinstalling it completely it might fix it.

 

[Lutfij]

BIOS Version 3.B0
https://www.msi.com/Motherboard/H510M-A-PRO/support
Flash to 7D22v3D, then clear CMOS and see if that helps.

I could try reinstalling it completely it might fix it.
You could try and uninstall the game, then manually reinstall it but in an elevated command, i.e, Right click installer>Run as Administrator. FYI, it's a wide spread issue and if you do your rounds on reddit, as well as the www, you'll see Valorant and other anti-cheat apps causing BSoD's. It could also be a hardware flaw but you will need to tax your system with games outside of Valorant to verify the point I just made.

 

[impuls5000]

BIOS Version 3.B0
https://www.msi.com/Motherboard/H510M-A-PRO/support
Flash to 7D22v3D, then clear CMOS and see if that helps.

I could try reinstalling it completely it might fix it.
You could try and uninstall the game, then manually reinstall it but in an elevated command, i.e, Right click installer>Run as Administrator. FYI, it's a wide spread issue and if you do your rounds on reddit, as well as the www, you'll see Valorant and other anti-cheat apps causing BSoD's. It could also be a hardware flaw but you will need to tax your system with games outside of Valorant to verify the point I just made.

Thanks for the reply, I've also looked around and it does seem to be a Valorant issue, I'll try some other heavy resource games to check if it's also on my part, thanks again!

 

[ubuysa]

You problem is inded a Valorant issue. Every dump fails on vgk.sys, a Valorant driver...

FAILURE_BUCKET_ID:  AV_vgk!unknown_function

It's a well-known problem, Valorant (and other anti-cheat tools) regulalry causes BSODs. All you can do is contat Riot Games Valorant support and see whether they can help. THere is nothing you can do yourself, other than stop playing games that require it.

 

[impuls5000]

You problem is inded a Valorant issue. Every dump fails on vgk.sys, a Valorant driver...

FAILURE_BUCKET_ID:  AV_vgk!unknown_function

It's a well-known problem, Valorant (and other anti-cheat tools) regulalry causes BSODs. All you can do is contat Riot Games Valorant support and see whether they can help. THere is nothing you can do yourself, other than stop playing games that require it.

Thanks for the reply, I have opened a ticket to the Riot team so they can check the problem out, because the problem happened again today 😀