Question Random Blue Screen on Acer Swift 5

Jul 3, 2019
1
0
10
This will probably be the strangest occurrence of blue screens you will hear. I've spent a year trying to figure out the problem after which I decided to sign up and ask someone here.

My brother bought an acer swift 5 SF514-51 2 years ago. Ever since he got that laptop it would randomly freeze or give blue screens no matter how many times we would reinstall windows. I currently blame him for not returning it that day but what's done is done and I need to figure out how to fix this.

I received this laptop after mine broke, so I don't have any other alternative. The problem I am facing is that the laptop blue screens whenever it feels like. Sometimes thrice a day, sometimes not at all. Every blue screen has a different error but mostly "IQRL not less or equal" or "Tried o write on unpaged area" or something like that. Sometimes it happens when i have two different video websites open for e.g. Netflix and YouTube at the same time or maybe even Reddit. Sometimes it happens while I'm watching a movie. Sometimes it happens if i shut down Chrome or use Microsoft Word.

Every time I update my windows it stops for a couple of days and then starts again. I didn't get a blue screen after the May 2019 Update for a week and then it started again. I have not installed anything out of the ordinary just my usual Office apps, VLC , and my browsers, Spotify and so on. These are the same apps installed when it stopped happening for a week.

I have run everything from checking my disk to checking my ram and my sound card and my WIFI card and drivers and everything always comes back normal. I have 6 Dump files and I'm not sure how to send them, so if you need them could you please guide me on how to upload that here.
 
This really sounds like a RAM issue to me. The first thing I would do is turn off fast startup. Turn On or Off Fast Startup in Windows 10 | Tutorials Also run SFC scannow at an Administrator Command prompt. Then I would check what RAM is loaded. The board is capable of dual channel, but often only a single 8gb RAM stick in installed; if nothing else R&R the RAM stick(s). Further, there are better RAM testers out there, if you have not already tried memtest86 I would do so. https://www.memtest86.com/
 
Last edited: