Question Random BlueScreens, BSOD

Oct 21, 2020
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Hey hey,

my mom is receiving random BSOD and I am struggling to figure out why...

The system is a completely new build and 1.5 weeks old, Blue Screens appear randomly during the system run (so not during the start or during a specific action at least from what I can tell). My mom is using RDP to be connected to the work PC. So I hope it does not relate to that.

  • PSU: 400 Watt be quiet! Pure Power 11 Non-Modular 80+ Gold
  • Mainboard: ASRock B450 Steel Legend AMD B450 So.AM4 Dual Channel DDR4 ATX Retail
  • Processor: AMD Ryzen 5 3400G
  • RAM: 16GB G.Skill Aegis DDR4-3200 DIMM CL16 Dual Kit (AMP profile not applied)
  • Additional Fan cooling: be quiet! Pure Rock 2
  • SSD: Crucial P1 SSD 500GB M.2 2280 PCIe 3.0 x4
What is connected otherwise:
  • Headphones/Microphone over the onboard mainboard ports (there is a front panel with 3.5mm headphone/microphone jacks)
  • Mouse: Logitech M330 Silent Plus
  • Webcam: Logitech C310 HD Webcam USB
AMD drivers are installed to use the GPU unit of the processor. Temperatures in idle mode also look ok, around 30°C to 40°C.

Windows Updates are all installed and I have installed all drivers from the main board website. Bios is on version 3.50.

Did a Windows Memory Diagnostic test that came back without any errors. Also did an "SFC /Scannow" and did not find any errors.

The minidumps can be found here: https://drive.google.com/file/d/1cyNJnETIjG0tDYXV417LKQTaZsszMTWM/view?usp=sharing the error codes are different every time. Recently got THREAD_STUCK_IN_DEVICE_DRIVER and WIN32K_SECURITY_FAILURE (will deliver more dumps later).

Hopefully, someone can help :)
 
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