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Question Random BSOD 3-7 times a day - mini dumps - Help - Again!

Jul 13, 2021
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Windows 10 21H1
Motherboard Z170-WS
32GB Ram Corsair Vengeance LPX DDR4 2666 C16 2x16GB
OS and program partitions on an Intel 750 series 1.2TB NVME drive
GPU Nvidia GTX 1060-6GB
Sandisk Ultra II 960GB
Toshiba X300 6TB
Corsair Force MP510 m.2 SSD 4TB
WD Red 4TB

I am getting multiple BSODs daily on an ASUS Z170-WS based system. I have tried using Whocrashed to pinpoint the issue but it is constantly throwing in the same generic error i.e.:

crash dump file: C:\WINDOWS\Minidump\080221-13750-01.dmp
uptime: 00:36:31
This was probably caused by the following module: ntkrnlmp.exe (nt!PspCatchCriticalBreak+0x10E)
Bugcheck code: 0xEF (0xFFFFB001D9A75140, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I have replaced the graphics card and the PSU. I have moved the graphics card to a different slot and reseated both memory modules. I have gone into the BIOS and set the CPU and memory to its default speed. I have used DDU to remove the Nvidia graphics drivers and have installed the latest non-dch drivers. I have used Driver Easy to check and install all the latest drivers. Device Manager shows no issues.

I back-up daily. At one point I had a stable system but every time I tried to update any of the drivers it would make the system unstable. I was able to put the system back to a stable backup as the system and program drives are separate from the data drives. This worked for a while but now even that doesn't work.

In a previous post I got some suggestions that seemed to work - specifically updating to the latest BIOS 3602. This lasted for about 10 days. However, I had to temporarily install a ThunderboltEX 3 for testing. This didn't work as expected. Then shortly after I removed the card and not the drivers I started getting frequent BSODs again - 3 today. I tried installing an image I had backed up prior to installing the ThunderboltEX 3, but this doesn't appear to have resolved the problem. I'm inclined to think I may have a hardware problem because restoring it back to an apparently stable state does not have any affect. Any advice would be welcome.

I have three mini dumps from today can anyone help?
https://drive.google.com/file/d/17N2GrrQekZSlufbGPxTnCoiukMELfNhg/view?usp=sharing
https://drive.google.com/file/d/1EZ6awPp5Ed3zmPnGniNGE3aowwvfGQ63/view?usp=sharing
https://drive.google.com/file/d/1MNqIde8Kxj-5rr0ol8SPJuhxDlPUdfUK/view?usp=sharing
 
Windows 10 21H1
Motherboard Z170-WS
32GB Ram Corsair Vengeance LPX DDR4 2666 C16 2x16GB
OS and program partitions on an Intel 750 series 1.2TB NVME drive
GPU Nvidia GTX 1060-6GB
Sandisk Ultra II 960GB
Toshiba X300 6TB
Corsair Force MP510 m.2 SSD 4TB
WD Red 4TB

I am getting multiple BSODs daily on an ASUS Z170-WS based system. I have tried using Whocrashed to pinpoint the issue but it is constantly throwing in the same generic error i.e.:

crash dump file: C:\WINDOWS\Minidump\080221-13750-01.dmp
uptime: 00:36:31
This was probably caused by the following module: ntkrnlmp.exe (nt!PspCatchCriticalBreak+0x10E)
Bugcheck code: 0xEF (0xFFFFB001D9A75140, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I have replaced the graphics card and the PSU. I have moved the graphics card to a different slot and reseated both memory modules. I have gone into the BIOS and set the CPU and memory to its default speed. I have used DDU to remove the Nvidia graphics drivers and have installed the latest non-dch drivers. I have used Driver Easy to check and install all the latest drivers. Device Manager shows no issues.

I back-up daily. At one point I had a stable system but every time I tried to update any of the drivers it would make the system unstable. I was able to put the system back to a stable backup as the system and program drives are separate from the data drives. This worked for a while but now even that doesn't work.

In a previous post I got some suggestions that seemed to work - specifically updating to the latest BIOS 3602. This lasted for about 10 days. However, I had to temporarily install a ThunderboltEX 3 for testing. This didn't work as expected. Then shortly after I removed the card and not the drivers I started getting frequent BSODs again - 3 today. I tried installing an image I had backed up prior to installing the ThunderboltEX 3, but this doesn't appear to have resolved the problem. I'm inclined to think I may have a hardware problem because restoring it back to an apparently stable state does not have any affect. Any advice would be welcome.

I have three mini dumps from today can anyone help?
https://drive.google.com/file/d/17N2GrrQekZSlufbGPxTnCoiukMELfNhg/view?usp=sharing
https://drive.google.com/file/d/1EZ6awPp5Ed3zmPnGniNGE3aowwvfGQ63/view?usp=sharing
https://drive.google.com/file/d/1MNqIde8Kxj-5rr0ol8SPJuhxDlPUdfUK/view?usp=sharing
You seem to be experiencing the same thing a lot of people do with the original m.2 ssd launches. This is still a thing with newer ones somewhat but not as big of a deal anymore. What this sounds like to me is the ssd is having a hard time keeping it's 1.0.1.0s in order that is proper so data is being lost. Have you ram a health check on the ssd the won't always be accurate but will sometimes catch issues.
 
Jul 13, 2021
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Access denied to all dump files. Be sure the files are publicly available for anyone and it doesn't require a login and repost the links.
Hi Gardenman,

I thought I had already done that - It's only the second time I have shared files on Google Drive. I've updated the link permissions and all the links should now be public.

Thanks for letting me know.

Nigel
 
Jul 13, 2021
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You seem to be experiencing the same thing a lot of people do with the original m.2 ssd launches. This is still a thing with newer ones somewhat but not as big of a deal anymore. What this sounds like to me is the ssd is having a hard time keeping it's 1.0.1.0s in order that is proper so data is being lost. Have you ram a health check on the ssd the won't always be accurate but will sometimes catch issues.
Hi White.A.Drew,

I have already run a full diagnostic scan using the latest Intel Memory and Storage Tool - nothing showed up. I have also run chkdsk c: /r /f on restart.

Is this what you meant or did you have something else in mind?

Thansk,

Nigel
 

Colif

Win 10 Master
Moderator
Do you want me to try to help again or you want to try other people?
conversion - https://jsfiddle.net/prk25mbL/show

all 3 crashes have same victim, csrss.exe which is the client server for your user, its the environment you use windows in. It crashes, windows is no use to anyone

You seem to have Bitdefender and Symantec installed at same time. that probably isn't a good idea. I would pick one.
A 3rd AV?
Jul 05 2019amp.sysActive Malware Protection Minifilter by Authentium http://www.authentium.com/
Jul 05 2019ampse.sysAuthentium AntiVirus5 driver http://www.cyren.com/
There is such a thing as having too many AV, they can trip over each other. You don't need 3.



I probably said this last time but any driver older than 2015 could be cause and you have a few
Feb 24 2010povrtdev.sysPlayOn Virtual Audio Device driver
Aug 02 2010AsUpIO.sysASUS Update Input Output driver http://www.asus.com/
Oct 26 2010ElRawDsk.sysEldos Rawdisk driver
Dec 26 2011CLVirtualDrive.sysCyberLink Virtual Drive Device driver https://www.cyberlink.com
Apr 24 2012PxHlpa64.sysSonic CD/DVD driver
Aug 22 2012AsIO.sysASUS Input Output driver http://www.asus.com/
Oct 22 2012lvrs64.sysLogitech Kernel Audio Improvement Filter Driver http://support.logitech.com/
Sep 23 2013CLBStor.SYSCyberlink Storage Helper driver
Sep 23 2013CLBUDF.SYSCyberlink Instaburn driver
Feb 11 2014rawdsk3.sysEldos Raw Disk driver http://www.eldos.com/
Nov 05 2014CLVirtualBus01.sysCyberlink Virtual Bus driver

it doesn't mean any are to blame but those would be where I started either updating or removing things you don't use.
Asus drivers probably okay,
 
Reactions: white.a.drew
Jul 13, 2021
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Do you want me to try to help again or you want to try other people?
I thought I had already replied but I'm guessing the PC crashed again whilst I was writing it! I only started a new thread because the old one was closed.

Actions I have taken since you replied. I have gone through all the installed programs and removed quite a few, including some older ones, that I no longer require. I have done another chkdsk c: /f /r, SFC /scannow and DISM /Online /Cleanup-Image /RestoreHealth
One of the dump files made reference to dxgmms2.sys. So I used DDU to uninstall the graphics drivers and Realtek drivers and then re-installed them.

I still have to consider the list of old drivers you have identified. The IOLO drivers from Eldos are odd because I have uninstalled System Mechanic completely - maybe they have a tool to completely uninstall all the components.

I don't ever remember installing Bitdefender AV - unless it was an underload with another software package install, which I then later uninstalled. I tried searching for remnants with REVO uninstaller but couldn't find anything.

Thanks,
 

gardenman

Distinguished
Moderator
I've looked up "bddci.sys" which I have described as a "BitDefender driver" in hopes that it was possibly used for other AV software but I'm not coming up with anything except BitDefender for that driver.

There's a couple of ways you can remove or disable this driver.
 
Jul 13, 2021
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Active Core has been crashing but not at same time as BSOD. its part of comcast - https://business.comcast.com/enterprise/products-services/activecore-software-defined-networking
considering how many AV you appear to have, I am not surprised.

Anyway, I leave it and see what Axe can find :)
Hi Colif,

Your comment went a bit over my head, sorry. What is Active Core in relation to the problems I am having?

As for AV
I choose to use Norton 360
I have Windows Defender switched off
I also have the AV solution for the IOLO package I use disabled
Have you spotted AV from something else as well?

I am intending to investigate the bddci.sys driver solution with Acronis. My first thought is that this will probably be reinstalled each time there is an update from Acronis True Image - they do say they will release a fix in the future...

The date of the article might fit with when I first started getting issues, but my life has been all over the place and I don't specifically remember when this first started happening - it seems like it has potential.

Thanks,

Nigel
 

axe0axe0

Reputable
Jun 5, 2017
986
37
5,440
110
Let's focus on the important things. This is an overview of the bugchecks over the past month or so, along with a history of dump file creation failures and dump initialization failures.
Code:
   2021-08-06T14:34:54.2900000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd6838c5f6080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080621-15500-01.dmp. Report Id: 40fe3c03-cd73-4ab9-be2a-3aa1cde898a8.
   2021-08-06T00:19:15.1860000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffbe081b11e140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080621-14250-01.dmp. Report Id: 161190d3-c1d0-40c9-84d9-0d8dfebf749d.
   2021-08-05T04:02:58.3630000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffa08cf22f6880, 0xffffffffc000000e, 0x000020024b955860, 0xfffff48df5310021). A dump was saved in: C:\WINDOWS\Minidump\080521-18515-01.dmp. Report Id: caf1fe6a-3e00-478e-b6f2-3c966958041b.
   2021-08-05T04:02:47.4750000Z        Dump file creation failed due to error during dump creation.
   2021-08-05T04:02:47.4750000Z        Dump file creation failed due to error during dump creation.
   2021-08-05T03:07:26.1190000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffca04d30c9a48, 0xffffffffc000000e, 0x0000200004277860, 0xfffff80727cf5522). A dump was saved in: C:\WINDOWS\Minidump\080521-14375-01.dmp. Report Id: fa3b73ca-4c13-4a57-9a3f-41f5bbeccf2f.
   2021-08-04T18:58:52.7230000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff8073f6cbcc2, 0xffff8182fa01ec50, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-13796-01.dmp. Report Id: 63ab3e6a-4645-4313-b4a0-dd717d9f6b21.
   2021-08-04T10:50:17.3750000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffe28354a9cdc8, 0xffffffffc000000e, 0x00002008017df860, 0xfffff8069b3f539c). A dump was saved in: C:\WINDOWS\Minidump\080421-15484-01.dmp. Report Id: ae096014-8a6b-4292-acc9-54050d4e1d4a.
   2021-08-04T10:50:07.3120000Z        Crash dump initialization failed!
   2021-08-04T09:53:29.4940000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa88ab3710140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14828-01.dmp. Report Id: 12a8c4dc-b6da-4560-b477-6591acadd1cd.
   2021-08-04T09:53:19.2180000Z        Crash dump initialization failed!
   2021-08-04T07:51:45.9940000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffbb8f22908140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-15140-01.dmp. Report Id: 8f71f5ba-c145-4d41-8a3e-902f0f5870c0.
   2021-08-04T07:51:41.7290000Z        Dump file creation failed due to error during dump creation.
   2021-08-04T07:51:35.6550000Z        Crash dump initialization failed!
   2021-08-04T07:51:35.6550000Z        Dump file creation failed due to error during dump creation.
   2021-08-04T05:20:34.9160000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffc50435459080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-15640-01.dmp. Report Id: 3cc9e932-9bd7-4a84-9b7a-23d69d2b4d45.
   2021-08-04T05:20:31.0620000Z        Dump file creation failed due to error during dump creation.
   2021-08-04T05:20:24.4520000Z        Crash dump initialization failed!
   2021-08-04T05:20:24.4520000Z        Dump file creation failed due to error during dump creation.
   2021-08-04T04:49:07.1220000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa2893f7ca0c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14359-01.dmp. Report Id: 42db195d-ddde-47a6-8f51-264ccc9ccb77.
   2021-08-04T04:48:56.8590000Z        Crash dump initialization failed!
   2021-08-04T02:52:04.1760000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff980430d70140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14515-01.dmp. Report Id: c64c54da-da03-464d-8c3b-187b3daf5427.
   2021-08-04T02:51:54.0150000Z        Crash dump initialization failed!
   2021-08-03T19:18:29.1040000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff8051d6cbcc2, 0xffffe68af66a6b10, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-16187-01.dmp. Report Id: c55ad124-769f-44f5-85b8-8e60cb47f6dc.
   2021-08-03T19:18:19.3740000Z        Crash dump initialization failed!
   2021-08-03T15:10:10.0930000Z        Crash dump initialization failed!
   2021-08-03T14:25:09.7600000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff80025ccbcc2, 0xfffff882c2319ab0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-14968-01.dmp. Report Id: 64c6f561-993d-4e4c-9a88-fc4289510ef6.
   2021-08-03T14:24:56.7650000Z        Crash dump initialization failed!
   2021-08-03T09:55:11.9210000Z        Crash dump initialization failed!
   2021-08-03T00:41:26.0200000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa28e6309f080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-14203-01.dmp. Report Id: 0cc83712-7128-4333-9e1f-e4f89c331297.
   2021-08-03T00:41:22.0420000Z        Dump file creation failed due to error during dump creation.
   2021-08-03T00:41:15.9840000Z        Crash dump initialization failed!
   2021-08-03T00:41:15.9840000Z        Dump file creation failed due to error during dump creation.
   2021-08-03T00:33:41.5740000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd303183230c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-13734-01.dmp. Report Id: 12e9917b-aedd-4bd6-ab90-d836076cc642.
   2021-08-03T00:33:31.7340000Z        Crash dump initialization failed!
   2021-08-02T21:44:10.6330000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffb001d9a75140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-13750-01.dmp. Report Id: e09a43ae-b259-4c27-ab2d-0b8807edf272.
   2021-08-02T21:44:01.0790000Z        Crash dump initialization failed!
   2021-08-02T21:06:58.4370000Z        Crash dump initialization failed!
   2021-08-02T20:42:00.3660000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffcd0fb30a0080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-16437-01.dmp. Report Id: 2952ccb3-5b64-4d28-ace5-5818aab66232.
   2021-08-02T20:41:50.1090000Z        Crash dump initialization failed!
   2021-08-02T15:49:46.0610000Z        Crash dump initialization failed!
   2021-08-02T15:00:57.9990000Z        Crash dump initialization failed!
   2021-08-02T13:32:57.2800000Z        Crash dump initialization failed!
   2021-08-02T13:27:49.0290000Z        Crash dump initialization failed!
   2021-08-02T12:35:22.9510000Z        Crash dump initialization failed!
   2021-08-02T12:29:02.1550000Z        Crash dump initialization failed!
   2021-08-02T12:21:11.5430000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe381aad500c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-19656-01.dmp. Report Id: a9c0c2fa-5e5c-4230-8944-f86f3b1182d4.
   2021-08-02T12:21:01.4990000Z        Crash dump initialization failed!
   2021-08-02T10:19:29.8260000Z        Crash dump initialization failed!
   2021-08-02T10:11:20.9830000Z        Crash dump initialization failed!
   2021-07-26T14:44:37.5300000Z        Crash dump initialization failed!
   2021-07-24T18:41:56.2650000Z        Crash dump initialization failed!
   2021-07-24T13:26:06.6860000Z        Crash dump initialization failed!
   2021-07-23T22:10:55.2180000Z        Crash dump initialization failed!
   2021-07-23T15:45:28.1710000Z        Crash dump initialization failed!
   2021-07-22T21:45:59.2030000Z        Crash dump initialization failed!
   2021-07-22T21:43:17.2650000Z        Crash dump initialization failed!
   2021-07-22T19:11:22.3430000Z        Crash dump initialization failed!
   2021-07-22T14:37:29.3590000Z        Crash dump initialization failed!
   2021-07-22T09:34:21.9830000Z        Crash dump initialization failed!
   2021-07-21T23:46:26.2180000Z        Crash dump initialization failed!
   2021-07-21T18:55:11.1400000Z        Crash dump initialization failed!
   2021-07-21T14:32:32.7330000Z        Crash dump initialization failed!
   2021-07-20T17:44:47.8590000Z        Crash dump initialization failed!
   2021-07-20T10:31:40.6240000Z        Crash dump initialization failed!
   2021-07-19T17:30:00.5460000Z        Crash dump initialization failed!
   2021-07-19T14:42:12.9520000Z        Crash dump initialization failed!
   2021-07-19T00:46:53.1860000Z        Crash dump initialization failed!
   2021-07-18T11:29:26.3890000Z        Crash dump initialization failed!
   2021-07-17T23:26:46.0300000Z        Crash dump initialization failed!
   2021-07-17T20:42:37.6390000Z        Crash dump initialization failed!
   2021-07-17T17:06:36.3110000Z        Crash dump initialization failed!
   2021-07-17T14:48:50.0920000Z        Crash dump initialization failed!
   2021-07-16T20:59:01.0150000Z        Crash dump initialization failed!
   2021-07-16T13:54:15.2960000Z        Crash dump initialization failed!
   2021-07-16T01:24:37.9520000Z        Crash dump initialization failed!
   2021-07-16T00:52:19.0150000Z        Crash dump initialization failed!
   2021-07-15T21:29:00.9990000Z        Crash dump initialization failed!
   2021-07-15T19:38:05.6080000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffda082210c080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-18171-01.dmp. Report Id: 06249b59-0ee8-48bd-a53a-8e3a79d4ef2a.
   2021-07-15T19:37:55.9980000Z        Dump file creation failed due to error during dump creation.
   2021-07-15T19:37:55.9980000Z        Dump file creation failed due to error during dump creation.
   2021-07-15T18:41:47.5340000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe60d37fda140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-16843-01.dmp. Report Id: 975d22f1-fded-4a60-9e57-a36b3b0e5d94.
   2021-07-15T13:59:39.8380000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffd30d5092cce0, 0xffffffffc000000e, 0x0000200269563860, 0xfffff8013083c675). A dump was saved in: C:\WINDOWS\Minidump\071521-17718-01.dmp. Report Id: 8c182c2d-b897-448a-b618-532b35a7ceca.
   2021-07-15T13:59:30.5910000Z        Dump file creation failed due to error during dump creation.
   2021-07-15T13:59:30.5910000Z        Dump file creation failed due to error during dump creation.
   2021-07-15T09:58:50.2260000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff8a821766c080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-15609-01.dmp. Report Id: 019195d4-3de1-4111-9374-7c6ce1725d58.
   2021-07-14T17:33:59.9800000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0xc000021a (0xffffd90e519e6400, 0xffffffffc0000006, 0x00007ffb2b558ff5, 0x0000003dba13e140). A dump was saved in: C:\WINDOWS\Minidump\071421-15312-01.dmp. Report Id: 137740c8-afa6-4c74-a7ad-bde9cf573d91.
   2021-07-14T13:35:24.6070000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffc30d2c2b5140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-15265-01.dmp. Report Id: 63382516-beb2-4fc3-aa0e-f559fece1280.
   2021-07-14T09:48:38.7070000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd30d980d7080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-14406-01.dmp. Report Id: 008439a8-390b-4a69-abb1-004fcd18aedc.
   2021-07-14T09:48:26.6410000Z        Dump file creation failed due to error during dump creation.
   2021-07-14T09:48:26.6410000Z        Dump file creation failed due to error during dump creation.
   2021-07-14T05:08:16.0130000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff9a88573f1080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-29312-01.dmp. Report Id: 082582bb-f20a-4a71-ba15-1712166ddedd.
   2021-07-13T19:06:30.3440000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffcd006e8f4ea0, 0xffffffffc000000e, 0x000020000427c860, 0xfffff8073fbd6590). A dump was saved in: C:\WINDOWS\Minidump\071321-18203-01.dmp. Report Id: fa401bd7-df35-4248-a16a-68dbf6568e15.
   2021-07-13T19:06:18.5180000Z        Dump file creation failed due to error during dump creation.
   2021-07-13T19:06:18.5180000Z        Dump file creation failed due to error during dump creation.
   2021-07-13T11:05:04.1640000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffb7024bc05140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-13031-01.dmp. Report Id: 67d68bfa-d998-46ae-9cfe-2fb435926de5.
   2021-07-13T09:16:58.8690000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffcd8f55ee7240, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-13828-01.dmp. Report Id: d9b6a568-dbe2-4569-989a-1c6af99ba5bb.
   2021-07-13T09:16:50.6820000Z        Dump file creation failed due to error during dump creation.
   2021-07-13T09:16:50.6670000Z        Dump file creation failed due to error during dump creation.
   2021-07-13T08:28:41.2150000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff988fc62f1140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-16203-01.dmp. Report Id: 5e7579f5-ddfd-49a4-8a09-13e553da54fd.
   2021-07-12T20:52:34.5350000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffdd86ba9b5140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071221-17468-01.dmp. Report Id: 6e7c8dd0-cd99-4dab-ac4a-0c3c535f026f.
If we filter and focus solely on the bugchecks, I notice a few things.
  • 0xEF is the most occurring
  • 0x7A is the second most occurring
  • the crashes are all connected even though the bugcheck codes vary a little
Code:
   2021-08-06T14:34:54.2900000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd6838c5f6080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080621-15500-01.dmp. Report Id: 40fe3c03-cd73-4ab9-be2a-3aa1cde898a8.
   2021-08-06T00:19:15.1860000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffbe081b11e140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080621-14250-01.dmp. Report Id: 161190d3-c1d0-40c9-84d9-0d8dfebf749d.
   2021-08-05T04:02:58.3630000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffa08cf22f6880, 0xffffffffc000000e, 0x000020024b955860, 0xfffff48df5310021). A dump was saved in: C:\WINDOWS\Minidump\080521-18515-01.dmp. Report Id: caf1fe6a-3e00-478e-b6f2-3c966958041b.
   2021-08-05T03:07:26.1190000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffca04d30c9a48, 0xffffffffc000000e, 0x0000200004277860, 0xfffff80727cf5522). A dump was saved in: C:\WINDOWS\Minidump\080521-14375-01.dmp. Report Id: fa3b73ca-4c13-4a57-9a3f-41f5bbeccf2f.
   2021-08-04T18:58:52.7230000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff8073f6cbcc2, 0xffff8182fa01ec50, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-13796-01.dmp. Report Id: 63ab3e6a-4645-4313-b4a0-dd717d9f6b21.
   2021-08-04T10:50:17.3750000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffe28354a9cdc8, 0xffffffffc000000e, 0x00002008017df860, 0xfffff8069b3f539c). A dump was saved in: C:\WINDOWS\Minidump\080421-15484-01.dmp. Report Id: ae096014-8a6b-4292-acc9-54050d4e1d4a.
   2021-08-04T09:53:29.4940000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa88ab3710140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14828-01.dmp. Report Id: 12a8c4dc-b6da-4560-b477-6591acadd1cd.
   2021-08-04T07:51:45.9940000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffbb8f22908140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-15140-01.dmp. Report Id: 8f71f5ba-c145-4d41-8a3e-902f0f5870c0.
   2021-08-04T05:20:34.9160000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffc50435459080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-15640-01.dmp. Report Id: 3cc9e932-9bd7-4a84-9b7a-23d69d2b4d45.
   2021-08-04T04:49:07.1220000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa2893f7ca0c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14359-01.dmp. Report Id: 42db195d-ddde-47a6-8f51-264ccc9ccb77.
   2021-08-04T02:52:04.1760000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff980430d70140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080421-14515-01.dmp. Report Id: c64c54da-da03-464d-8c3b-187b3daf5427.
   2021-08-03T19:18:29.1040000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff8051d6cbcc2, 0xffffe68af66a6b10, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-16187-01.dmp. Report Id: c55ad124-769f-44f5-85b8-8e60cb47f6dc.
   2021-08-03T14:25:09.7600000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000006, 0xfffff80025ccbcc2, 0xfffff882c2319ab0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-14968-01.dmp. Report Id: 64c6f561-993d-4e4c-9a88-fc4289510ef6.
   2021-08-03T00:41:26.0200000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffa28e6309f080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-14203-01.dmp. Report Id: 0cc83712-7128-4333-9e1f-e4f89c331297.
   2021-08-03T00:33:41.5740000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd303183230c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080321-13734-01.dmp. Report Id: 12e9917b-aedd-4bd6-ab90-d836076cc642.
   2021-08-02T21:44:10.6330000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffb001d9a75140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-13750-01.dmp. Report Id: e09a43ae-b259-4c27-ab2d-0b8807edf272.
   2021-08-02T20:42:00.3660000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffcd0fb30a0080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-16437-01.dmp. Report Id: 2952ccb3-5b64-4d28-ace5-5818aab66232.
   2021-08-02T12:21:11.5430000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe381aad500c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080221-19656-01.dmp. Report Id: a9c0c2fa-5e5c-4230-8944-f86f3b1182d4.
   2021-07-15T19:38:05.6080000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffda082210c080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-18171-01.dmp. Report Id: 06249b59-0ee8-48bd-a53a-8e3a79d4ef2a.
   2021-07-15T18:41:47.5340000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe60d37fda140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-16843-01.dmp. Report Id: 975d22f1-fded-4a60-9e57-a36b3b0e5d94.
   2021-07-15T13:59:39.8380000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffd30d5092cce0, 0xffffffffc000000e, 0x0000200269563860, 0xfffff8013083c675). A dump was saved in: C:\WINDOWS\Minidump\071521-17718-01.dmp. Report Id: 8c182c2d-b897-448a-b618-532b35a7ceca.
   2021-07-15T09:58:50.2260000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff8a821766c080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071521-15609-01.dmp. Report Id: 019195d4-3de1-4111-9374-7c6ce1725d58.
   2021-07-14T17:33:59.9800000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0xc000021a (0xffffd90e519e6400, 0xffffffffc0000006, 0x00007ffb2b558ff5, 0x0000003dba13e140). A dump was saved in: C:\WINDOWS\Minidump\071421-15312-01.dmp. Report Id: 137740c8-afa6-4c74-a7ad-bde9cf573d91.
   2021-07-14T13:35:24.6070000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffc30d2c2b5140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-15265-01.dmp. Report Id: 63382516-beb2-4fc3-aa0e-f559fece1280.
   2021-07-14T09:48:38.7070000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffd30d980d7080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-14406-01.dmp. Report Id: 008439a8-390b-4a69-abb1-004fcd18aedc.
   2021-07-14T05:08:16.0130000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff9a88573f1080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071421-29312-01.dmp. Report Id: 082582bb-f20a-4a71-ba15-1712166ddedd.
   2021-07-13T19:06:30.3440000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xffffcd006e8f4ea0, 0xffffffffc000000e, 0x000020000427c860, 0xfffff8073fbd6590). A dump was saved in: C:\WINDOWS\Minidump\071321-18203-01.dmp. Report Id: fa401bd7-df35-4248-a16a-68dbf6568e15.
   2021-07-13T11:05:04.1640000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffb7024bc05140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-13031-01.dmp. Report Id: 67d68bfa-d998-46ae-9cfe-2fb435926de5.
   2021-07-13T09:16:58.8690000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffcd8f55ee7240, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-13828-01.dmp. Report Id: d9b6a568-dbe2-4569-989a-1c6af99ba5bb.
   2021-07-13T08:28:41.2150000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff988fc62f1140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071321-16203-01.dmp. Report Id: 5e7579f5-ddfd-49a4-8a09-13e553da54fd.
   2021-07-12T20:52:34.5350000Z        The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffdd86ba9b5140, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\071221-17468-01.dmp. Report Id: 6e7c8dd0-cd99-4dab-ac4a-0c3c535f026f.
Some parameters of the varying bugcheck codes are the indication why these crashes are all connected. If you look carefully, some of these parameters are 0xffffffffc000000e or 0xffffffffc0000006. These are so-called NTSTATUS codes that have the meaning (in order) 'STATUS_NO_SUCH_DEVICE' and 'STATUS_IN_PAGE_ERROR'. This is translatable to the following, 'STATUS_NO_SUCH_DEVICE' = a device was specified that does not exist, 'STATUS_IN_PAGE_ERROR' = a reference to memory for accessing data but the data is not there because it was not placed into memory due to an i/o error.

This all (including the crash dump generation failure and dump initialization failure) means that you want to have the focus on the storage and/or RAM as they're currently the most probable cause. Considering that you have quite a few drives, the first thing I would do is use CrystalMarkInfo to check the health of the drives.
 
Jul 13, 2021
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Thanks I will get on this. As far as the memory is concerned, I performed a memtest+ overnight which completed the full test twice without any errors. I did this with both modules in place.
 

Colif

Win 10 Master
Moderator
Sandisk Ultra II 960GB
Toshiba X300 6TB
Corsair Force MP510 m.2 SSD 4TB
WD Red 4TB
Considering that you have quite a few drives, the first thing I would do is use CrystalMarkInfo to check the health of the drives.
the blue links, not the green ones - https://crystalmark.info/en/software/crystaldiskinfo/

other scans you should try are
https://www.techspot.com/downloads/5363-sandisk-ssd-toolkit.html on your Sandisk drive
https://www.techspot.com/downloads/6075-corsair-ssd-toolbox.html on your Corsair drive
https://support.wdc.com/downloads.aspx?lang=en&p=279 on WD 4tb
Not sure about the Toshiba, I think they got taken over by WD so you might be able to use that tool.
 
Jul 13, 2021
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BSOD from 2nd August
2nd: 4
3rd: 4
4th: 7
5th: 2
6th: 2
7th: 0
8th: 6
9th: 1
10th: 5 so far plus 1x unexpected shutdown

So CrystalDiskInfo is a SMART information reporting tool? It doesn't appear to have any specific scanning feature. All disks show as "Good".

I have used the Intel Memory and Storage Tool 1.9.147 for my Intel 750 Series 1.2TB drive - it shows 92% Estimated Life remaining. I have run the full diagnostic scans on both partitions 100% OK.

I tested the WD Red 4TB HD and the 960GB SanDisk Ultra II SSD using the Extended Diagnostic test of the Dashboard tool, and both came back without any issues.

Toshiba don’t provide any diagnostic tools, so I used “chkdsk /f /r” on the Toshiba X300 6TB HDD – no errors were detected.

Latest SysNativeFileCollection output (20210810)
https://drive.google.com/file/d/1KzE-H6sfGyCSfU2elV9ZsdDVWA7jGco0/view?usp=sharing

Zipped minidump files from last three days (11)
https://drive.google.com/file/d/1Fm92LGlI3cDTtNx8oK_owgBQh_GKYn5-/view?usp=sharing

Thanks,
 
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I removed the Toshiba HDD to do the chkdsk scan on a second system. The PC still BSOD'd a couple of times without it. I think the next step will be to remove one of the RAM modules and run it for a couple of days with one or the other installed.
 
Last edited:

axe0axe0

Reputable
Jun 5, 2017
986
37
5,440
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CrystalDiskInfo reports the SMART of a drive yes, as soon as it has loaded it's already done with reading the SMART. It doesn't offer much more than giving insight into the SMART, but it doesn't need to.
 
Jul 13, 2021
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So I ran the PC with one RAM module in slot A2. I continued to BSOD. I swapped the RAM module still in slot A2. It continued to BSOD. So along with the two runs of MemTest+ being clear it suggests that the RAM is not the issue.
 
Jul 13, 2021
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Did you test with the modules seated in different slots? Right now it sounds like that slot may be causing problems.
Makes sense to try that although I have to admit I don't understand why A2 is the default standalone slot. I will try the single modules in A1 and see what happens.
 
Jul 13, 2021
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A2 is now standard stand alone due to people having issues with after market cooler for cpus cover a1
I would like to believe you are correct but that doesn't really make sense... :ROFLMAO::ROFLMAO::ROFLMAO:
If the primary channel is A2 then why not rename it to A1.
Why not say in a manual that you can use either A1/B1 or A2/B2.
The manuals from ASUS are very specific that you should always use the second slots when you are filling a single channel.
If after market coolers are a factored issue why not design a motherboard to allow for that and move components that don't require access into that space?
Clearly that is the best answer because it is the only one given but...
 

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