Random BSOD every once in a while

chenerz

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Jul 14, 2013
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so basically I received my new pc a little over 2 weeks ago, i obviously set it all up as i wanted it however 5 days ago I experienced it blue screen and it has been happening since normally once every couple of hours of use... it happened when I was either playing a game or rendering a video. I will attach the minidump folder below and also my PC specs to try to get to the bottom of this.

I have done a bit of research my self and have found that the driver ntoskrnl.exe appears in all of the BSODs which could be the case i wondered.

PC specs
PSU:Ace 650w
CPU:AMD Athlon II x2 240
Motherboard:ASUS M4A87TD-EVO
Ram: 8gb 1333MHz
GPU:MSI ATI HD 7750 2gb PCI-e
HDD:Hitachi 320gb S-ATA 7200Rpm
OS:Windows 7 64bit Home Premium
Heatsink:Xigmatech Apache Low Profile CPU Heatsink
Thermal Paste:Arctic Cooling MX-4

Minidump
https://www.dropbox.com/sh/u9b1rzq07nu9v5o/fqqYVrGaLn


Any help on how to stop these BSODs is much appreciated.


SCREENSHOT

 
Troubleshooting further:
*It may NOT be your DDR3 RAM but there are a few tests you can try to confirm further:

Memory testing (further):
1) run MEMTEST (in addition to the Windows memory test)
2) Try ONE STICK at at time (see motherboard manual for the supported slot. Not all work for one stick only)

OTHER:
1. REMOVE current AMD video drivers to use the default Microsoft ones
2. REINSTALL the video drivers
3. REINSTALL the MAIN CHIPSET driver, and other relevant drivers for your motherboard (motherboard support site; must be EXACT board and Windows version).

4. Try a different SATA controller (different SATA color; same color for connectors means the same controller).
5. Try a different VIDEO CARD (if possible).
6. GOOGLE your issue for more information.

SUMMARY:
*Basically it involves reinstalling important drivers and swapping hardware if possible.
 

chenerz

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Jul 14, 2013
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I've already done that and found what I said above that the driver ntoskrnl.exe appeared in each of them, I will add some screenshots to save people the effort.

 

chenerz

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Jul 14, 2013
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Added Screenshots
 
run MEMTEST
www.memtest.org

or at the very least use the Window memory diagnostic (which will reboot).

*Testing RAM is always the first test for these types of errors as RAM issues can simulate many, many other errors since the software sitting in your RAM is corrupted.

IF ERRORS:
1) Update the motherboard BIOS (if update exists)
2) set CPU and RAM to default settings in the BIOS
3) retest
4) If still errors, try just one stick (see motherboard manual for which slot to use) and test each stick individually.
 

chenerz

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Jul 14, 2013
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I ran the Windows Memory Diagnostic Test and no errors were found, is it still worth running the MEM test?

can the error not be seen from my screenshots? sorry I'm not the best at this sort of stuff tbh
 
Troubleshooting further:
*It may NOT be your DDR3 RAM but there are a few tests you can try to confirm further:

Memory testing (further):
1) run MEMTEST (in addition to the Windows memory test)
2) Try ONE STICK at at time (see motherboard manual for the supported slot. Not all work for one stick only)

OTHER:
1. REMOVE current AMD video drivers to use the default Microsoft ones
2. REINSTALL the video drivers
3. REINSTALL the MAIN CHIPSET driver, and other relevant drivers for your motherboard (motherboard support site; must be EXACT board and Windows version).

4. Try a different SATA controller (different SATA color; same color for connectors means the same controller).
5. Try a different VIDEO CARD (if possible).
6. GOOGLE your issue for more information.

SUMMARY:
*Basically it involves reinstalling important drivers and swapping hardware if possible.
 

KingSaif

Distinguished
Jan 27, 2012
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19,160
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Hey chenerz did the BSOD errors stop? How did u fix it? I've been having BSOD errors too about once a week for a month (since I've built my PC), I may try re installing my GPU drivers and stuff
 

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