Question Random BSOD. Have memory dump result.

coldcell

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Jun 11, 2012
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18,510
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Hi,


I've been getting random BSOD with different codes. However it doesn't always happen. I can restart/turn on my PC and sometimes it'd give me BSOD but then fine on the next reboot, or it doesn't happen for days. Now I'm so afraid to turn off my power/restart that I just Sleep most of the time. I figure this is just a timebomb so I'm hoping to resolve the issue. I've googled and tried out the common solutions with no luck.

1) Opened CMD as admin, then ran sfc /scannow. It reported errors and successfully fixed it. However I run this once every few days and it keeps giving the same message.

2) Tested with MemTest86 and found no problems with my RAM.

3) Checked for the latest windows update and installed them all regularly. Also for my GPU the latest driver is installed.

4) Used WinDbg Preview to analyze my latest minidump, and it resulted in error message. However I'm not sure how to interpret/fix it.

Minidump result: https://pastebin.com/FSiFxPKf
Link to actual .dmp file: https://www.mediafire.com/file/nj6psdf753yeelv/032721-6593-01.dmp/file


Any help would be greatly appreciated. Thank you all!
 

Colif

Win 10 Master
Moderator
GoogleCrashHandler64.exe was victim, and odd one at that.

right click start button
choose powershell (admin)
Copy/paste this into the window - Repair-WindowsImage -Online -RestoreHealth and press enter

re run SFC /scannow afterwards and restart PC (yes, I know)

you shouldn't need to run sfc every day. I hardly do at all.

what are specs of the PC? what drives do you have in it?

I ahve asked a friend to convert dumps, will show what drivers were running at time.
 

coldcell

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Jun 11, 2012
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Result from Repair-WindowsImage -Online -RestoreHealth is good:

Path :
Online : True
ImageHealthState : Healthy
RestartNeeded : False

Result from SFC /scannow detects no error now. My PC specs is as follows:

AMD Ryzen 5 3600
Memory 16gb RAM
GTX 1660 Ti
Mobo is B450 Tomahawk Max (MS-7C02)

I have 2 drives:

C drive is SSD 500gb where windows & essentials are installed.
D drive is for storage.

All hardware are ~2 years old except my SSD drive which is ~8 months old. I'm not sure what test/check/diagnostic to run now since they call come back OK for now.
 

Colif

Win 10 Master
Moderator
try running chkdsk on both drives

open command prompt (admin)
type chkdsk c: /f and press enter
2 paragraphs will pop up, agree to let it run at restart and restart PC

As for hdd
type chkdsk D: /f /r and press enter
shouldn't need a restart.

main difference is ssd don't have sectors so the /r doesn't do anything. this is more checking windows than drives.

since you have an ssd, turn this off - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
older drivers can have problems with the win 10 power modes. and it only really helps people who boot off hdd. ssd fast enough to not benefit.

try updating chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450
 

gardenman

Distinguished
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/h795j1v4/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:032721-6593-01.dmp (Mar 26 2021 - 20:46:50)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: GoogleCrashHandler64.exe)
Uptime:2 Day(s), 23 Hour(s), 51 Min(s), and 59 Sec(s)

Possible Motherboard page: https://www.msi.com/Motherboard/B450-TOMAHAWK-MAX
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

coldcell

Distinguished
Jun 11, 2012
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18,510
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Hi,

Just want to double-check on the chkdsk.

Typing chkdsk c: /f only gives 1 prompt: to execute at next restart.
Typing D: /f /r gives 2 prompts: first to dismount, and then to execute at next restart.

Just want to double-check since the c drive should have 2 promps while d drive shouldn't have any prompts? Do I proceed anyway? Do I type in both and do 1 restart do execute it 1 by 1 (2 restarts?)

Also about the BIOS update, I've read that update is not necessary if everything's fine. I'm not sure if my problem requires it or not, but if yes I'll read up how to update it and do it.
 

Colif

Win 10 Master
Moderator
Chkdsk - its been a while since I ran it.

i thought D wouldn't have any as it shouldn't have windows on it. it should just let you run it in windows but I am not going to argue with it.

I expect they would both run at once, no need for 2 restarts.

I can't tell what cause was from dump so I will look at drivers

This can cause problems so i would remove it
Dec 19 2018idmwfp.sysInternet Download Manager WFP driver (Tonec Inc.)


update Ethernet drivers,. download Win10 Auto Installation Program (SId:1152921505693600553) from https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

Don't worry about BIOS update yet.
 

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