Question Random BSOD on new HP Workstation ?

[giedriuse]

Hi all,
I am desperate in solving random BSOD issue on a new HP Z2 G9 Tower Workstation with an i9-14900K.

It's not factory spec, I've added an Nvidia RTX A4000 GPU and 2 x Samsung SSDs in RAID mirror mode for file storage.

System is used for Resolume Arena live video playback system for 24/7.
System BIOS updated, RAM memory swapped to another set, no help.
BSOD's are not related to user input, as more often it is caused at night, when no one is connected to system:

System info file, event logs and minidump files are uploaded here :
https://www.dropbox.com/scl/fo/x8fb...1sA5nskY?rlkey=fmdhftznkylhzas4e7af5xifj&dl=0

Thank you for any help in advance.

 

[Lutfij]

Welcome to the forums, newcomer!

Using WinDBG, I see Arena.exe, Intelppm.sys and afd.sys being triggers to the issue.

Intelppm is for power management. afd.sys is an ancillary function driver. I'm curious how you setup the RAID array. Was it from scratch? If so, where did you source the installer for the OS from? Is the OS on said RAID array? Might want to see if anything is flagged with a yellow exclamation mark in Device Manager?

 

[giedriuse]

Hi @Lutfij , thank you for feedback.

RAID1 was created using Windows Disk Management utility in a most simple way. Do you see this might be the problem?

Windows is on C disk, and it's oem SSD disk in the machine with no RAID.
All data used by Resolume Arena is on D disk, and it's 3rd party SSD disks added with created RAID1.

Arena.exe is related with bsod's as it has main load on the system.

Windows was installed from USB drive, there is no exclamation marks in the Device Manager.

Intelppm should be related to chipset drivers? is afd.sys related to disk management?

 

[Misgar]

Is there any vital reason why you're mirroring two SSDs in RAID Level 1? It's typically used when systems are required to continue running when one drive develops a fault, to avoid shutting down the system in the middle of a busy period. As I learned in the past, RAID 1 is not a backup solution. I ended up with different file errors on two mirrored hard disks.

It's not factory spec, I've added an Nvidia RTX A4000 GPU

The RTX A4000 Ada 20GB is a standard option on my local HP web site, so I doubt it's a GPU compatibity problem.

As @Lutfij says, DRIVER_NOT_LESS_OR_EQUAL is typical of a driver problem and might point to RAID.

I'd suggest unplugging the two RAID SSDs and try another Windows install without the RAID driver loaded. If you have another (single) SSD, install it in place of the RAID drives and run Resolume Arena again. If the system behaves itself, you can investigate RAID drivers, or abandon RAID altogether.

RAM memory swapped to another set,

Just in case your HP motherboard is fussy about RAM, try booting from MemTest86 on USB and run a complete scan. Any errors will need fixing, but I doubt the HP BIOS allows XMP memory overclocking leading to instability.
https://www.memtest86.com/