Question Random crashes, need help with minidump

[Fnorx]

My 2 weeks old HP Victus has randomly restarted twice in last 20 minutes. Please help me understand the reason.

here is mini dump and error log.

112923-12546-01.dmp is available for download

Click to access the 112923-12546-01.dmp (1.66 MB) download with TransferNow

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Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/29/2023 10:08:04 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Victus-Fnorx
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffffd080d9108000, 0x0000000000000002, 0x0000000000000001, 0xfffff8033b62ca5e). A dump was saved in: C:\Windows\Minidump\112923-12546-01.dmp. Report Id: d1c77045-1998-4b7b-a486-d8e71bd0e8c8.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-11-29T19:08:04.8379925Z" />
<EventRecordID>3256</EventRecordID>
<Correlation />
<Execution ProcessID="1280" ThreadID="1284" />
<Channel>System</Channel>
<Computer>Victus-Fnorx</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">0x0000000a (0xffffd080d9108000, 0x0000000000000002, 0x0000000000000001, 0xfffff8033b62ca5e)</Data>
<Data Name="param2">C:\Windows\Minidump\112923-12546-01.dmp</Data>
<Data Name="param3">d1c77045-1998-4b7b-a486-d8e71bd0e8c8</Data>
</EventData>
</Event>

 

[elderMat7]

The issue seems to be related to the EA Anti-cheat installed on your system. You can try to reinstall EA. Also make sure to update all drivers to the most recent version using the support page of your machine. If the restarts persist after all, it could be Windows defender interfering with it or another antivirus if you have any installed.