Random Freeze in recording output or certain game

[SoulOfDerp]

So I just get a new PC, spec below:

WD Blue WD10EZEX 1TB 7200rpm 64MB 3.5 Inch HDD
Samsung 960 EVO Series - 250GB PCIe NVMe - M.2 SSD
Antec NeoEco II Series NEO-ECO2-550 80Plus Bronze 550W PSU
MSI GeForce® GTX 1070 GAMING X 8GB GDDR5
Corsair VENGEANCE® LED 16GB (2 x 8GB) DDR4 3000MHz C15 - White LED
AMD RYZEN R7 1700 3.7GHz 16M L3 8 Core 16 Thread 65W AM4
Gigabyte GA-AB350M-Gaming 3 AM4 M.ATX

A few games that I tested run perfectly at constant 60 FPS at max setting no problem: Dark Souls 3, Nier Automata, Overwatch, and I play all of them in windowed mode.

But one of the game, The Surge, is having trouble. Random Freezes happens once every minute or two. Background music or background sounds are not affected, such as the sound of winds, just the combat pauses, I notice when that happens, GPU load will drop to 0% during the few seconds and back to normal again.

Then I tried to stream, game still runs smoothly. But when I look at the VOD or the footage saved in my HD, they have freezes at the exact moments at the exact frame. I tried to record without streaming, nothing changes. Game is smooth, but footage freeze 1-3 times every minute depends on which game I record. The footage freeze happens even if I just mess around with heroes skin in Overwatch. Again, sound is not affected at all.

So I tried the following:
For the surge, I tried full screen mode, windowed mode, max setting, lowest setting, nothing changes.

For recording, I tried both OBS and OBS studio, 60FPS v 30FPS, 3500 bitrate vs 1500 bitrate (and numbers in between), encoder preset from ultrafast to faster, nothing changes.

I even tried to move the games between the SSD and HD, switch the RAM from the 2 red slots to the 2 black slots in my MB.

Literally everything I did changed nothing. I tried to max out setting for both OBS and in-game, or set them all to lowest just to see if I can get it worse or improve. But literally nothing changes. It doesn't have any noticeable difference in terms of freezing for longer or freezing more frequently.

I am starting to think I may be getting some faulty hardware? But how can I test it? The recording footage freeze may not have the same cause as the freeze in The Surge (GAME), but they act similarly. Sound is unaffected, only the video part is pausing. And trying to increase or decrease the system load doesnt seems to change a thing for both.

I am not even sure which board I should post to since I have no idea what is happening.

 

[kaptainkuftic]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

 

[SoulOfDerp]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

But the recording having freezes (only the output) happens to ALL games. Which freeze similar to the freezes when I play The Surge. So I am thinking they may be related.

 

[kaptainkuftic]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

But the recording having freezes (only the output) happens to ALL games. Which freeze similar to the freezes when I play The Surge. So I am thinking they may be related.

They might be. I must have missed that in your description.

The two things I can think of that would cause an issue like this is HDD issue (or game files, still definitely check into that), or an overclock that is unstable.

 

[SoulOfDerp]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

But the recording having freezes (only the output) happens to ALL games. Which freeze similar to the freezes when I play The Surge. So I am thinking they may be related.

They might be. I must have missed that in your description.

The two things I can think of that would cause an issue like this is HDD issue (or game files, still definitely check into that), or an overclock that is unstable.

Tried to reinstall the game, both into SSD and HDD, no effect.

I just get this PC for a few days and never touched any overclocking.

Added both the game's folder and OBS folder into anti-virus exclusions, no effect.

 

[kaptainkuftic]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

But the recording having freezes (only the output) happens to ALL games. Which freeze similar to the freezes when I play The Surge. So I am thinking they may be related.

They might be. I must have missed that in your description.

The two things I can think of that would cause an issue like this is HDD issue (or game files, still definitely check into that), or an overclock that is unstable.

Tried to reinstall the game, both into SSD and HDD, no effect.

I just get this PC for a few days and never touched any overclocking.

Added both the game's folder and OBS folder into anti-virus exclusions, no effect.

Sorry mate, I'm out of ideas, good luck!

 

[SoulOfDerp]

So, if you are able to play all of those other games without any sort of problem, and only The Surge is seeing this issue, my guess is that it's the game that's the problem. Maybe it's poorly optimized, maybe something about your build gives it trouble, maybe there are missing or corrupt game files, etc. If you launch from steam, verify the integrity of the game cashe. If not, try redownloading it.

tl;dr, it sounds like the game, not the hardware.

But the recording having freezes (only the output) happens to ALL games. Which freeze similar to the freezes when I play The Surge. So I am thinking they may be related.

They might be. I must have missed that in your description.

The two things I can think of that would cause an issue like this is HDD issue (or game files, still definitely check into that), or an overclock that is unstable.

Tried to reinstall the game, both into SSD and HDD, no effect.

I just get this PC for a few days and never touched any overclocking.

Added both the game's folder and OBS folder into anti-virus exclusions, no effect.

Sorry mate, I'm out of ideas, good luck!

Thanks for trying man, appreciated.

 

[SoulOfDerp]

I am desperate... I tried everything....