Random Freeze (not permanent)

[jeferson.87]

First of all, I recently had a problem with the system rebooting at random, to which I've narrowed to the PSU unit (http://www.tomshardware.com/answers/id-3772420/reboot-demanding-games.html). New PSU, no more reboot... but, there's a new sort of "problem" that surfaced after it that I'm not sure if it's a symptom of another currently overseen problem.


What happens is that once or twice in the space of 6 hours the system randomly "freezes", but no the permanent kind of freeze, the kind that returns to normal after 3~5 seconds like nothing happened. If I'm playing online I get disconnected when it gets back, the mouse don't respond, the keyboard lock itself and the image stay froozen on screen, but music keeps playing and after a few seconds everything gets back to work. This time I have not even the slightliest clue where to begin troubleshooting, so any help would be appreciated.

My SPECS
[Intel I7 4770] [ASUS Sabertooth Z97 TUF] [16GB 4 Modules GSkill Ripjaw (Blue)] [AMD R9 380x] [Corsair TX550M] [4x NOCTUA Fans + NOCTUA u9S CPU Cooler]

 

[scout_03]

on your initial post seen gpu at 72 c that was on idle or load .

 

[jeferson.87]

on your initial post seen gpu at 72 c that was on idle or load .

That's the maximum reached temperature at 100% load, it never surpass it even if I leave the PC rendering for hours on end. Furmark leaves it at square 80ºC after 2 hours straight. The usual temperatures are around 68 C at full load.

 

[scout_03]

then test all drive using the maker software .

 

[jeferson.87]

then test all drive using the maker software .

The HDD/SDD you mean?

 

[scout_03]

yes .

 

[jeferson.87]

yes .

According the the software, it may take some time to fully test the 2TB Samsung HDD and needs to be done outside the SO. I won't have time now since I need to do some freelance work, but I'll update ASAP. Meanwhile I'm open to suggestions of any other possible tests.

Kingston SSD gave the following results

[Id], [Attribute],[State],[Flags],[Normalized],[Worst],[Threshold],[Raw],[Type],[Updated]
1, Raw Read Error Rate,3,50,95,95,50,6230849,Old_age, Always
5,Retired Block Count,3,51,100,100,3,0,Pre-fail, Always
9,Power-On Hours (POH),3,50,92,92,0,7398,Old_age, Always
12,Device Power Cycle Count,3,50,99,99,0,1296,Old_age, Always
171,Program Fail Count,3,10,100,100,0,0,Old_age,Always
172,Erase Fail Count,3,50,100,100,0,0,Old_age,Always
174,Unexpected Power Loss,3,48,0,0,0,140,Old_age,Offline
177,Wear Range Delta,3,0,0,0,0,97,Old_age,Offline
181,Program Fail Count,3,10,100,100,0,0,Old_age,Always
182,Erase Fail Count,3,50,100,100,0,0,Old_age,Always
187,Reported Uncorrectable Errors,3,18,100,100,0,0,Old_age,Always
189,Unknown Attribute,3,0,23,48,0,3145751,Old_age,Offline
194,Temperature,3,34,23,48,0,23,Old_age,Always
195,On-the-Fly ECC Uncorrectable Error Count,3,28,120,120,0,6230849,Old_age,Offline
196,Reallocation Event Count,3,51,100,100,3,0,Pre-fail,Always
201,Uncorrectable Soft Read Error Rate,3,28,120,120,0,6230849,Old_age,Offline
204,Soft ECC Correction Rate,3,28,120,120,0,6230849,Old_age,Offline
230,Drive Life Protection Status,3,19,100,100,0,100,Pre-fail,Always
231,SSD Life Left,3,0,96,96,11,1,Old_age,Offline
233,Lifetime Writes to Flash,3,50,0,0,0,13758,Old_age,Always
234,Unknown Attribute,3,50,0,0,0,8990,Old_age,Always
241,Lifetime Writes from Host,3,50,0,0,0,8990,Old_age,Always
242,Lifetime Reads from Host,3,50,0,0,0,11452,Old_age,Always
244,Unknown Attribute,3,0,97,97,10,196673651,Old_age,Offline

In short, everything looks fine (for the SSD) - The SO is here.

 

[scout_03]

so ssd report good let see the hdd now .

 

[Calvin7]

16GB 4 Modules GSkill Ripjaw (Blue)

Can you list the part number or a link to this memory?

 

[jeferson.87]

16GB 4 Modules GSkill Ripjaw (Blue)

Can you list the part number or a link to this memory?

These, I think:
https://www.gskill.com/en/product/f3-2400c11s-8gxm

Just mine are 4gb modules, so 4x4.
I'll try getting the number on HWInfo64...

EDIT:
Sorry, it's F3-12800CL9Q-16GBXM
so these:
https://www.gskill.com/en/product/f3-12800cl9q-16gbxm

 

[jeferson.87]

Surely it took some time, I had an emergencial trip and couldn't post the results as soon as I've expected.
Well, I've ran Samsung Disk Tool to diagnostic mode and it found nothing wrong.
If it's not the HDD, I'm out of ideas.

EDIT for additional info.
At the time of the "freeze" this event was generated (may be coincidence, but the time checks:

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7034

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2018-09-10T19:24:45.632626800Z

EventRecordID 3343

Correlation

- Execution

[ ProcessID] 724
[ ThreadID] 7700

Channel System

Computer AEGIS

Security


- EventData

param1 Energy Server Service queencreek
param2 1
45005300520056005F005300560043005F0051005500450045004E0043005200450045004B000000

 

[scout_03]

see this https://social.technet.microsoft.com/Forums/security/en-US/abb97202-062e-4aa9-a8ad-7927d5fae419/events-7031-amp-7034-service-control-manager-the-xxx-service-terminated-unexpectedly-it-has?forum=win10itprogeneral

 

[jeferson.87]

see this https://social.technet.microsoft.com/Forums/security/en-US/abb97202-062e-4aa9-a8ad-7927d5fae419/events-7031-amp-7034-service-control-manager-the-xxx-service-terminated-unexpectedly-it-has?forum=win10itprogeneral

Quite interesting. This particular link haven't solved the problem, but then I've followed the issue through other topics and found out the issue with an intel application called "Intel Driver Update Utility" who somehow got installed alongside another driver I may have installed? Uninstalling the app apparently made way with the "temporary freezes", at least for the time I've been testing. Thanks for time and patience, I'll update if the problem comes back.

 

[scout_03]

your welcome .