Random hard shutdowns

[blitzkristz]

So every couple of weeks my computer randomly shutsdown. It is almost 1 year old. There's no obvious rhyme or reason. It can be while gaming, clicking on a youtube video, browsing or idling. It's not an everyday thing but more of an every week or every couple of weeks thing. It's happened a couple of Fridays ago, then no shutdowns for a week and then this morning (Thursday) it shutdown. This has been ongoing since the beginning of the year. Before, it happened maybe 3 times a week (about two months ago) but now has been steadily ongoing every week or so. It starts right back up. No error from Windows saying that it had been shutdown improperly - just a kernal 41 - and goes back to doing its thing. Temps are fine. I've run stress tests on the GPU, PSU, and memory. Everything is fine. I thought perhaps it was software or Windows 10 related. I'm running Windows 10 Home edition. I had been running Professional but thought there was a configuration problem. I've bought a little handheld PSU tester and it says the PSU is good. I have tried a multitude of settings (from searching the Internet) to try and solve this problem but it is so irritatingly frustrating and continues to randomly shut off.

I've seen all the forums, I've tried the solutions and the most that I've 'fixed' it is this once a week shutdown. Thoughts?

Specs:

CPU - Intel I7 4790K 4.0GHZ
RAM - Corsair Vengeance Pro 1866 MHZ 8GB DDR3 CL9
CPU Cooler - Cryorig R1 Universal
PSU - Corsair HX850I
GPU - Asus GTX 980 STRIX OC DC2
SSHD - Seagate 1TB ST1000DX001 7200rpm 64MB
Case - Corsair Graphite 760T V2
Motherboard - Asus Maximus VII Hero (replaced a few months ago)

 

[Ironsounds]

Hello... APPs Calls can cause them... and OS Calls can cause them... and hardware can cause them... We need to fix/look at them in that order first.

1) Do you have any RED or Yellow marks in your Control panel-Device manager?
2) kernel 41 errors mean the OS was not properly shut down... either by You OR the hardware.

Here is the Windows event debug screen.

You NEED to be logged on as administrator to the OS...

let's see what the OS is reporting as the error... Right click computer-manage-System Tools-Windows logs-system.... Click on the "RED" errors, for more information... and files/drivers/Apps, comments/suggestions/information associated with them B )

Expanding Window panes and Posting screen images from here will help me, help you faster... But copy and posting text will work too B )

 

[blitzkristz]

Hello... APPs Calls can cause them... and OS Calls can cause them... and hardware can cause them... We need to fix/look at them in that order first.

1) Do you have any RED or Yellow marks in your Control panel-Device manager?
2) kernel 41 errors mean the OS was not properly shut down... either by You OR the hardware.

Here is the Windows event debug screen.

You NEED to be logged on as administrator to the OS...

let's see what the OS is reporting as the error... Right click computer-manage-System Tools-Windows logs-system.... Click on the "RED" errors, for more information... and files/drivers/Apps, comments/suggestions/information associated with them B )

Expanding Window panes and Posting screen images from here will help me, help you faster... But copy and posting text will work too B )

Ok, found. Bad news is that my PC is in Italian. I will translate the errors and the other information if you need it. Thank you for your help.

https://postimg.org/image/ucc0di3kx/
https://postimg.org/image/avraqz8gx/
https://postimg.org/image/6b54c1orl/
https://postimg.org/image/euoi9sx41/
https://postimg.org/image/l9nj6h3tt/
https://postimg.org/image/vjqgcmn4x/
https://postimg.org/image/xctd0y8bl/

 

[Ironsounds]

Hello... great IMG's THX B )
1) battleship\SID kraft received or made a call to Microsoft.Windows.featuresondemand.insiderhub_10.0 the OS didn't like.
2) battleship\SID kraft received or made a call to Microsoft.Windows.featuresondemand.insiderhub_10.0
3) same as above
4) event log was created
5) Kernel power 41... OS was not properly shut down... either you or hardware.
6) event log was created
7) battleship\SID kraft received or made a call to Microsoft.Windows.featuresondemand.insiderhub_10.0

Ok... battleship is causing a conflict with Microsoft.Windows.featuresondemand.insiderhub_10.0 ... Delete the APP s involved or FIX them... first, I suggest. B /

 

[blitzkristz]

Thanks again for your help. Battleship is the name of the PC and Kraft is the user (user profile). I'm not sure exactly what you're suggesting to delete. Apologies

https://postimg.org/image/3yk18jp01/

 

[Ironsounds]

Hello... OK... THX... then the APP Microsoft.Windows.featuresondemand.insiderhub_10.0 is the APP Call error... is this an APP you use daily or in your Work/pleasure? B /

 

[blitzkristz]

Hello... OK... THX... then the APP Microsoft.Windows.featuresondemand.insiderhub_10.0 is the APP Call error... is this an APP you use daily or in your Work/pleasure? B /

No. I don't use it at all. I just uninstalled the App

Update: I just restarted the Pc and the error is gone, after uninstalling the APP.