Random losing signal on monitor and restarts

[milosdallas]

Hello,

First of all, these are my PC specs:
Gigabyte AB350-Gaming 3
Ryzen 1600x (not oc'd) with Noctua NH-C14S Cooler
Gigabyte Xtreme Gaming 1060 6G
Corsair 16GB (2x8) DDR4
Corsair RM650X

I'm having troubles since I built this system, I'd get issue (some of listed below) few times in a day or for few days and then few days nothing.

Issues I'm having, and all of these are random:
- Fans (not sure which one, I'm thinking it's PSU) spins up to 100%, monitor loses signal and I power it down with power button on the case.
- I lose signal to the monitor, fan speed is normal, sometimes LED on Motherboard is light up on CPU or DRAM. Most of times this happened, power button on case was not working I had to shut it down by power switch on PSU.
- After some of these above happen, I can't power it back on right away. I would wait for few minutes, unplugging power cable for PSU or reconnecting some cables inside case to make it power up again.
- After pressing power button on case, no fans spins up, only red CPU LED on MOBO is light up. Tried unplugging power cable from PSU, waiting, nothing. Tried reconnecting CPU Cable inside case, eventually it powered up.

I tried reinstalling all components, checked cpu pins, checked all cables are in tight, cleared bios, updated bios, updating graphics card drivers, downgrading... All of shutdowns are happening randomly and not OS related (as it happens on Linux and Windows), I tried to trigger them by stress testing but nothing.

Also, I found video on Youtube that is exactly as my first problem: https://www.youtube.com/watch?v=ZNJNvZ3RtyI and I tried some of his suggestions but nothing fixed it.

Thanks

// Edit
Actually "shutdown" is not actual shutdown, I still get audio from PC but current app (in latest case game) crashes, I still hear Teamspeak. Also, happened twice in last hour, once with fans at 100% and once silently, just losing signal on monitor. Could this be issue with GPU or more likely PSU?

 

[Sedivy]

That's a lot of issues that may not be related.
For the fan situation, install hwmonitor and see what the temps are like when this happens. It could be you either have inadequate cooling in your case, or your cpu cooler isn't seated correctly and so fan is trying to compensate with no effect.
When you lose signal to monitor, you've tried holding down the power button to force shut off?
Not being able to immediately starts up often means hardware is too hot and has to cool down before it'll start back up. Again, check temps.

 

[milosdallas]

That's a lot of issues that may not be related.
For the fan situation, install hwmonitor and see what the temps are like when this happens. It could be you either have inadequate cooling in your case, or your cpu cooler isn't seated correctly and so fan is trying to compensate with no effect.
When you lose signal to monitor, you've tried holding down the power button to force shut off?
Not being able to immediately starts up often means hardware is too hot and has to cool down before it'll start back up. Again, check temps.

Temps while stress testing and gaming are fine, nothing is burning... But what you say, I would not even be able to post if cpu cooler isn't seated correctly or at least I wouldn't be able to use it for a few hours without problem... Also, I'm running program called SpeedFan to log GPU temps but never caught that moment when it occurs, highest temp for GPU in latest logs is 63°C (and that was while gaming)

When I lose signal to the monitor I can force shut off, only when powering up and if problem occurs, then power button is no use.

 

[Sedivy]

Hmm gpu temp seems ok. What's the cpu temp like? As for using it if not well seated, depends on the severity of the issue. I've had once a cooler with just a tiny bit of lift in the top two screws and it was messing up the temps for me. Not enough to shut down but it was definitely working harder than needed. Improper thermal paste application will do it as well. Watch not just the cpu temps, but how quickly and often they suddenly spike.

Constantly cutting out power forcefully will eventually create issues with windows, corruption and such.
Try and open the event viewer in windows and look around the timestamp of the crash (+/- a minute) and see if there are any critical events. Write out the event ID and the description here.

 

[milosdallas]

Hmm gpu temp seems ok. What's the cpu temp like? As for using it if not well seated, depends on the severity of the issue. I've had once a cooler with just a tiny bit of lift in the top two screws and it was messing up the temps for me. Not enough to shut down but it was definitely working harder than needed. Improper thermal paste application will do it as well. Watch not just the cpu temps, but how quickly and often they suddenly spike.

Constantly cutting out power forcefully will eventually create issues with windows, corruption and such.
Try and open the event viewer in windows and look around the timestamp of the crash (+/- a minute) and see if there are any critical events. Write out the event ID and the description here.

Thanks for replying, on the day I wrote this topic, this issue happened 3-4 times, since then, nothing. That's what I'm really stressing about, can't figure out what's problem or how to trigger it. I'm doing pretty much same tasks every day since issues but everything is fine. I have been waiting till now to see if it's gonna happen again so I can provide you some info but nothing.

In case this issue happen again, and I'm sure it will, I'll update my status with another reply to you. Thanks

 

[milosdallas]

Hmm gpu temp seems ok. What's the cpu temp like? As for using it if not well seated, depends on the severity of the issue. I've had once a cooler with just a tiny bit of lift in the top two screws and it was messing up the temps for me. Not enough to shut down but it was definitely working harder than needed. Improper thermal paste application will do it as well. Watch not just the cpu temps, but how quickly and often they suddenly spike.

Constantly cutting out power forcefully will eventually create issues with windows, corruption and such.
Try and open the event viewer in windows and look around the timestamp of the crash (+/- a minute) and see if there are any critical events. Write out the event ID and the description here.

Here are the logs from HWMonitor PRO. Please, take a look, you'll see where screen went black and fans spin up.
https://imgur.com/a/C0qre

Thanks

Btw. This happened while I was playing game, sound went black, eventually game crashed (I think) but Teamspeak was working as I was talking to my buddy.

 

[Sedivy]

Well that doesn't look like a temp issue to me, even when some cores reach a peak at 70s. It seems pretty cool overall. The voltage spikes once the crash begin seem to correspond to spikes in activity in the gpu. The fact that your audio hangs when your video crashes would lead me to suspect it may be you digital audio drivers crashing. This sometimes happens in conflicts with audio clients like teamspeak, skype etc. Try a different version of teamspeak if you can or at the very least reinstall it. If in TS option you're using directx overlay plugin, uncheck that. Try reinstalling your audio drivers (get them from your mobo's support site) as well as your gpu's graphical drivers.
Are you trying to stream game sounds into TS stream or something like that or is it just regular audio chat with other players?

 

[milosdallas]

Well that doesn't look like a temp issue to me, even when some cores reach a peak at 70s. It seems pretty cool overall. The voltage spikes once the crash begin seem to correspond to spikes in activity in the gpu. The fact that your audio hangs when your video crashes would lead me to suspect it may be you digital audio drivers crashing. This sometimes happens in conflicts with audio clients like teamspeak, skype etc. Try a different version of teamspeak if you can or at the very least reinstall it. If in TS option you're using directx overlay plugin, uncheck that. Try reinstalling your audio drivers (get them from your mobo's support site) as well as your gpu's graphical drivers.
Are you trying to stream game sounds into TS stream or something like that or is it just regular audio chat with other players?

I already reinstalled GPU drivers few times and still had the issue. No, I'm not streaming game sound, regular audio chat.

Issue is happening on both, Windows and Linux, and few times happened during the booting process, not sure if that eliminates that the driver is causing this problem?

Also, I once got white LED on my Graphics card, which indicated that Power cable is disconnected (says in the manual), and that happened when PC just shut itself off and when I tried to boot it back up. Eventually, I flipped the PSU switch (as I couldn't turn it off with power button) and switched back, powered on, it booted up.

 

[Sedivy]

If it happens on linux too, then it's less chance it's audio drivers conflicting, true. Was it teamspeak on linux as well?
Hmm. Can you trigger it to happen with any other audio client? If you try doing skype or ventrillo or anything else while gaming, can you get your system to similarly crash or is it just teamspeak that's triggering it?
Also do go into windows event viewer and look for critical events around the timestamp that this happens. The event ID may give you a clue or may even point to the driver or process at fault.

 

[milosdallas]

If it happens on linux too, then it's less chance it's audio drivers conflicting, true. Was it teamspeak on linux as well?
Hmm. Can you trigger it to happen with any other audio client? If you try doing skype or ventrillo or anything else while gaming, can you get your system to similarly crash or is it just teamspeak that's triggering it?
Also do go into windows event viewer and look for critical events around the timestamp that this happens. The event ID may give you a clue or may even point to the driver or process at fault.

It doesn't necessarily happen while I have Teamspeak on. It happens randomly, while idling with Chrome or while Gaming with or without TS, it's really random on both OS.

Windows Event Viewer didn't actually caught anything this time, but I remember seeing Event ID 41.

 

[Sedivy]

Oh...well that's not good. 41 is a hardware error, or sometimes drivers for said hardware. Its usual suspects are overheating, overclocking, memory and psu. Here's a checklist:
https://social.technet.microsoft.com/Forums/windows/en-us/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf
Go through it and check each of the points.
Next I'd try taking out gpu and switching to on-board graphics but neither your cpu nor your mobo have on-board graphics so that's out.
You could try resetting or updating your bios in vain hope it might somehow solve the issue but bios updates can brick your board if done incorrectly.
Do you have a chance to get to a repair shop nearby? They'd need to test out both your mobo and your gpu, to check which of the two components when individually tested is still causing issues. Also they can test your psu, in case it is causing issues with the gpu, instead of the gpu acting up on its own.