Question Random, recurring BSODs without dump file creation ?

[carciofoapropulsione]

Hi. I have a windows 10 desktop that has been working fine for almost three years. Some months ago, while uninstalling some programs, it started getting BSODs while idle or doing light tasks, these BSODs were fast and with no dumps being created (not even minidumps), sometimes the blue screen wouldn't even appear as the PC rebooted instantly.

Since then I formatted the system SSD and got a fresh windows 10 installation, but the BSODs keep happening, now usually with the message "WHEA_UNCORRECTABLE_ERROR". I tried reseating the RAM and some cables inside, clearing some dust that had accumulated, and at some point it kept working for a while, even during long gaming sessions. Now it started doing it again, very infrequently and almost always when the PC is not under load (all temps are usually below 50°C).

Following some advice I saw on this forum, I disabled automatic reboot after BSOD and enabled the error codes on the BSOD screen at the top left of the screen.

The codes are these:
0x0000000000000010
0xFFFF8706AC7CF028
0xFFFF87069EA99A2C
0xFFFF87069EAD01A0

I tried googling some of these but I can't find what they might be about, my main guess is that it's a hardware issue but it's hard to diagnose directly since the BSODs are happening so infrequently (I wrote this whole post on the machine and it hasn't crashed, I used it for hours the other night gaming without BSODs as well...)

Thanks for any help

 

[Fix_that_Glitch]

What are your pc specs?

 

[carciofoapropulsione]

What are your pc specs?

Motherboard: gigabyte b450m ds3h
CPU: Ryzen 3 3200U
GPU: GTX 1650 Super 4gb
RAM: 16 GB crucial ddr4 3200 (2x8GB)
System SSD: M.2 500GB Samsung 970 evo plus
Data SSD: SATA 2tb Samsung 860 evo
PSU: Seasonic 620W m12 II bronze evo edition

 

[Fix_that_Glitch]

Since your bsod happen so infrequently it is going to be difficult to diagnose the problem. It could be any hardware in your pc. You could try using just one stick of ram at a time to rule them out. What power settings are you using in Windows? What programs did you uninstall? Do you have a restore point from before removing the programs? You could also check to see if your bios is up to date.

 

[carciofoapropulsione]

Since your bsod happen so infrequently it is going to be difficult to diagnose the problem. It could be any hardware in your pc. You could try using just one stick of ram at a time to rule them out. What power settings are you using in Windows? What programs did you uninstall? Do you have a restore point from before removing the programs? You could also check to see if your bios is up to date.

The power option setting is the middle one between "best performance" and "best energy savings" (there's just these three settings).
I was uninstalling random programs I wasn't using at the time, however after that I formatted the M.2 drive and installed a new win 10 ISO, the BSODs started happening again right away. I have no restore point since I formatted and reinstalled.
About the BIOS, yes, I forgot to mention that after reinstalling windows and experiencing the BSODs I decided to try and update it, it is now the latest version available: F64.

I thought about trying different RAM configurations or even swapping out the PSU, but the BSODs are now happening even more rarely than before I reseated the RAM and cleared some dust, the last one happened after a full week of usage and gaming (it happened with only chrome and discord open...) so it would be extremely lengthy to diagnose.

The thread I learned of the BSOD error code trick is this one: https://forums.tomshardware.com/threads/whea_uncorrectable_error.3774915/
It seems that the first error code (10) points to a SSD/HDD error, but I couldn't find other info on this online. Is this really unequivocal?

 

[Bob.B]

Motherboard: gigabyte b450m ds3h
CPU: Ryzen 3 3200U
GPU: GTX 1650 Super 4gb
RAM: 16 GB crucial ddr4 3200 (2x8GB)
System SSD: M.2 500GB Samsung 970 evo plus
Data SSD: SATA 2tb Samsung 860 evo
PSU: Seasonic 620W m12 II bronze evo edition

Proper bios and drivers?
Since you have an igp perhaps remove the gpu and test with the igp.

 

[carciofoapropulsione]

Proper bios and drivers?
Since you have an igp perhaps remove the gpu and test with the igp.

Bios version is F64, what info can I provide you on the drivers?
Thanks for the igp suggestion, I might try doing that at some point, but for now it's very slow to diagnose this issue by changing one hardware parameter at a time, it would take months since BSODs are happening at best once a week for now :/

For now I also tried to change the minidump location to the data SSD, to see whether they are created this way whenever I get another BSOD.

 

[Bob.B]

Bios version is F64, what info can I provide you on the drivers?
Thanks for the igp suggestion, I might try doing that at some point, but for now it's very slow to diagnose this issue by changing one hardware parameter at a time, it would take months since BSODs are happening at best once a week for now :/

For now I also tried to change the minidump location to the data SSD, to see whether they are created this way whenever I get another BSOD.

Drivers.....start with the chipset driver and the gpu driver.
Yes it can be a stinker finding an intermittent problem.

 

[carciofoapropulsione]

Drivers.....start with the chipset driver and the gpu driver.
Yes it can be a stinker finding an intermittent problem.

Is this the one for the chipset?

On an unrelated note, I fould a couple reddit threads indicating that the bugcheck code 0x10 indicates a likely NVME SSD error. Checking HWinfo now gives me this: Apparently temp 3 is the controller, and it's already at 72°C with only chrome, hwinfo and steam open. Maybe I should try re-seating this SSD too.

EDIT: Reseated the M.2 SSD for now, unless there's any more info I can give I'll just wait for the next BSOD.

 

[Bob.B]

Is this the one for the chipset?

On an unrelated note, I fould a couple reddit threads indicating that the bugcheck code 0x10 indicates a likely NVME SSD error. Checking HWinfo now gives me this: Apparently temp 3 is the controller, and it's already at 72°C with only chrome, hwinfo and steam open. Maybe I should try re-seating this SSD too.

Type apps in the search box.
Click on apps and features.
Scan down to the chipset driver and click it that will show the version.
Compare that version to what is at the mobo site

 

[carciofoapropulsione]

Type apps in the search box.
Click on apps and features.
Scan down to the chipset driver and click it that will show the version.
Compare that version to what is at the mobo site

Thanks for the explanation.
Apps & features shows AMD Chipset Software ver 4.09.21.138 dated July 1st 2023.
I don't really understand how the chipset drivers are organized on gigabyte's website, the latest one seems to be from April 2022 with a lower version number (3.10.xx.xxx).

 

[Bob.B]

Thanks for the explanation.
Apps & features shows AMD Chipset Software ver 4.09.21.138 dated July 1st 2023.
I don't really understand how the chipset drivers are organized on gigabyte's website, the latest one seems to be from April 2022 with a lower version number (3.10.xx.xxx).

Looks like the windows install has newer drivers than what is at the mobo site that should be ok.

You can also look here for another opinion.

https://www.amd.com/en/support