Hello and happy holidays.
I built a new PC November, and shortly after I noticed it was randomly restarting itself.
System Info:
I figured it was a video issue, but then it also restarted randomly while using Filmora to record and play Audio.
Oddly, it has never once restarted like this while playing more video-intensive 3d games (Overwatch, etc.) even for many hours. Yet a few minutes of Netflix will trigger a reset.
I've spent the past month trying to troubleshoot this on my own, but I am finally at the limits of my abilities and I hope someone here can help.
I've searched forums and tech sites for info about this problem, but they've only really allowed me to narrow it down to either an audio or video driver issue, or a problem with the graphics card, motherboard, processor, or power supply... As you can see, not a very precise diagnosis.
Steps I've taken so far:
I don't want to purchase new hardware without knowing for sure what the problem might be.
I've tried everything I can think of at this stage.
Can anyone offer any insight, or suggestions for additional thing I can try to find the culprit?
Thank you for any help you can offer.
I built a new PC November, and shortly after I noticed it was randomly restarting itself.
System Info:
- Windows 10 Home x64
- ASRock B450M Pro4 Micro ATX Motherboard
- AMD Ryzen 5 3500
- AMD Radeon R9 380
- 32 GB DDR4 PC4-25600
- Samsung 860 EVO 1TB SATA
- Kurouto Shikou ATX Power KRPW-L5 (500W)
I figured it was a video issue, but then it also restarted randomly while using Filmora to record and play Audio.
Oddly, it has never once restarted like this while playing more video-intensive 3d games (Overwatch, etc.) even for many hours. Yet a few minutes of Netflix will trigger a reset.
I've spent the past month trying to troubleshoot this on my own, but I am finally at the limits of my abilities and I hope someone here can help.
I've searched forums and tech sites for info about this problem, but they've only really allowed me to narrow it down to either an audio or video driver issue, or a problem with the graphics card, motherboard, processor, or power supply... As you can see, not a very precise diagnosis.
Steps I've taken so far:
- I have updated all the system's drivers and the BIOS to their latest versions, but it still resets.
- I have uninstalled the graphics and audio drivers and reverted them to the default Windows versions, but it still resets.
- I have used CPUZ and GPUZ to monitor internal temperatures, but everything operates within normal limits.
- I have run benchmarks and tests using Furmark and OCCT7, but they worked fine and did not reveal any issues or cause any restarts.
- I have checked my fan connections, and they are all running fine.
- I am not overclocking anything.
- The restarts are registered in Windows Event Logger as Kernel-Power ID 41.
- Most of the events do not contain a stop error (i.e. BugcheckCode 0), however a few of them do. The events that do include a stop error are all BugcheckCode 278.
- Only 3 minidumps have been generated. All of them point to dxgkrnl.sys being the culprit.
I don't want to purchase new hardware without knowing for sure what the problem might be.
I've tried everything I can think of at this stage.
Can anyone offer any insight, or suggestions for additional thing I can try to find the culprit?
Thank you for any help you can offer.