Question Random shut-offs when plugging in USB devices or launching games (event-id 41)

Jul 10, 2022
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I've been having issues in particular when launching Elden Ring where when it gets half way past the loading screen, my computer shuts off, with no warnings beforehand. This all began when suddenly I would have random shutoffs when plugging in usb devices like my microphone or external hard drives into the front IO (this also happens when I use the ports on the motherboard). The case I have is the Deepcool Matrexx 55 Mesh in case that's what could be causing it. I have already given the computer to a local service center, but they proved to be of no help. I recently discovered Event Viewer, and upon further research found a particular repeating Critical Error:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-07-09T14:59:05.9374076Z" />
<EventRecordID>8884</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-EEHFES3</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>


Below, I have listed the specs from Speccy

http://speccy.piriform.com/results/LoTDCaYHEj1FwrLNveGBKYU



I also saw people on a different forum wanting the following information:


MiniToolBox by Farbar Version: 13-05-2022
Ran by MetallicAlter (administrator) on 09-07-2022 at 21:34:23
Running from "C:\Users\MetallicAlter\AppData\Local\Temp\scoped_dir1216_358422418"
Microsoft Windows 10 Pro (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/09/2022 08:49:08 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 08:48:35 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: atieclxx.exe, version: 6.14.11.1199, time stamp: 0x563a76a9
Faulting module name: atieclxx.exe, version: 6.14.11.1199, time stamp: 0x563a76a9
Exception code: 0xc0000005
Fault offset: 0x00000000000425c6
Faulting process id: 0x6e4
Faulting application start time: 0x01d893a472f201e4
Faulting application path: C:\WINDOWS\system32\atieclxx.exe
Faulting module path: C:\WINDOWS\system32\atieclxx.exe
Report Id: 8e5130fe-5da0-409f-b503-72f1a1f668b3
Faulting package full name:
Faulting package-relative application ID:

Error: (07/09/2022 08:29:19 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 08:19:34 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 07:31:51 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program javaw.exe version 8.0.51.16 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1f8c

Start Time: 01d89392a07db530

Termination Time: 4

Application Path: C:\Users\MetallicAlter\AppData\Roaming\.minecraft\runtime\jre-legacy\windows\jre-legacy\bin\javaw.exe

Report Id: a53cf154-cf15-4592-9547-bd976ddd4edd

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown

Error: (07/09/2022 05:54:45 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 05:15:30 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 05:02:31 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/09/2022 04:36:24 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=2

Error: (07/09/2022 04:36:17 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable


System errors:
=============
Error: (07/09/2022 09:28:38 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%2153972227 = Unable to access a key.

Error: (07/09/2022 09:28:38 PM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: Event-ID 102

Error: (07/09/2022 08:29:11 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:26:24 PM on ‎7/‎9/‎2022 was unexpected.

Error: (07/09/2022 08:19:24 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:54:35 PM on ‎7/‎9/‎2022 was unexpected.

Error: (07/09/2022 05:54:35 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:15:22 PM on ‎7/‎9/‎2022 was unexpected.

Error: (07/09/2022 05:15:22 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:02:22 PM on ‎7/‎9/‎2022 was unexpected.

Error: (07/09/2022 05:11:15 PM) (Source: nvlddmkm) (EventID: 14) (User: )
Description: Event-ID 14

Error: (07/09/2022 05:02:22 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 12:13:53 AM on ‎7/‎9/‎2022 was unexpected.

Error: (07/08/2022 08:13:53 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 6:07:30 AM on ‎7/‎8/‎2022 was unexpected.

Error: (07/07/2022 07:27:31 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:13:31 PM on ‎7/‎7/‎2022 was unexpected.


Windows Defender:
================
Date: 2022-06-10 17:17:11
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2022-06-02 14:52:26
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2022-05-25 21:36:20
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2022-05-19 02:58:48
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUADlManager:Win32/OfferCore&threatid=311999&enterprise=0
Name: PUADlManager:Win32/OfferCore
Severity: Low
Category: Potentially Unwanted Software
Path: containerfile:_C:\Users\MetallicAlter\Downloads\Hannahowo leaked mega - Linkvertise Downloader.zip; file:_C:\Users\MetallicAlter\Downloads\Hannahowo leaked mega - Linkvertise Downloader.zip->Hannahowo leaked mega - Linkvertise Downloader_RZN-mv1.exe; webfile:_C:\Users\MetallicAlter\Downloads\Hannahowo leaked mega - Linkvertise Downloader.zip|https://d1174705pgz8b8.cloudfront.net/installer/436213509051600/6616494|pid:13676,ProcessStart:132973829274694833
Detection Origin: Internet
Detection Type: Concrete
Detection Source: Downloads and attachments
Process Name: Unknown
Security intelligence Version: AV: 1.367.96.0, AS: 1.367.96.0, NIS: 1.367.96.0
Engine Version: AM: 1.1.19200.6, NIS: 1.1.19200.6

Date: 2022-05-19 02:57:22
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUADlManager:Win32/OfferCore&threatid=311999&enterprise=0
Name: PUADlManager:Win32/OfferCore
Severity: Low
Category: Potentially Unwanted Software
Path: containerfile:_C:\Users\MetallicAlter\Downloads\Hannahowo mega (1).zip; file:_C:\Users\MetallicAlter\Downloads\Hannahowo mega (1).zip->Hannahowo mega_5f3v-m1.exe; webfile:_C:\Users\MetallicAlter\Downloads\Hannahowo mega (1).zip|https://d1174705pgz8b8.cloudfront.net/installer/99548121086/5229686|pid:14712,ProcessStart:132973828414083306
Detection Origin: Internet
Detection Type: Concrete
Detection Source: Downloads and attachments
Process Name: Unknown
Security intelligence Version: AV: 1.367.96.0, AS: 1.367.96.0, NIS: 1.367.96.0
Engine Version: AM: 1.1.19200.6, NIS: 1.1.19200.6

=========================== Installed Programs ============================

BEACHED (HKLM\...\Steam App 1412190) (Version: - Gradient Studios)
Epic Games Launcher (HKLM-x32\...\{FAC47927-1A6A-4C6E-AD7D-E9756794A4BC}) (Version: 1.3.23.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epic Online Services (HKLM-x32\...\{758842D2-1538-4008-A8E3-66F65A061C52}) (Version: 2.0.33.0 - Epic Games, Inc.)
Free Download Manager (HKLM\...\{0C1D4CF2-5575-4786-834C-B0FC977E9714}}_is1) (Version: 6.16.1.4558 - Softdeluxe)
Java 8 Update 333 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180333F0}) (Version: 8.0.3330.2 - Oracle Corporation)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft Update Health Tools (HKLM\...\{7B1FCD52-8F6B-4F12-A143-361EA39F5E7C}) (Version: 3.67.0.0 - Microsoft Corporation)
NVIDIA FrameView SDK 1.2.7521.31103277 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.2.7521.31103277 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.25.1.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.25.1.27 - NVIDIA Corporation)
NVIDIA Graphics Driver 516.59 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 516.59 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.39.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.39.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
qBittorrent 4.4.2 (HKLM-x32\...\qBittorrent) (Version: 4.4.2 - The qBittorrent project)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7841 - Realtek Semiconductor Corp.)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version: - Riot Games, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
WinRAR 6.11 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.11.0 - win.rar GmbH)
WO Mic Client (HKLM-x32\...\WOMic) (Version: - )

Packages:
=========
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.962.0_x64__56jybvy8sckqj [2022-07-07] (NVIDIA Corp.)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 16294.27 MB
Available physical RAM: 11546.12 MB
Total Virtual: 22182.27 MB
Available Virtual: 15494.56 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:222.94 GB) (Free:96.76 GB) NTFS
2 Drive d: (Hard Drive) (Fixed) (Total:931.5 GB) (Free:306.13 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-EEHFES3

Administrator DefaultAccount Guest
MetallicAlter WDAGUtilityAccount


** End of log **


I'm not particularly experienced in troubleshooting hardware errors like these, but I've tried my best to provide most of the necessary information. I've been running into this issue for about 2-3 months now and simply hoped the peeps over at the service center could somehow resolve it!
The .exe detected on Defender was not run, but i did unzip the .zip file after scanning it on Virustotal. Neither of those are still on the system.
Thanks so much to whoever reads through all this, all the help is appreciated!
 

Aeacus

Champion
Ambassador
Full system specs, especially PSU make and model (or part number) is? Also, how old the PSU is and was it bought new or used/refurbished?

Since what you describe, for the 90% of the times, is PSU issue.
 

Karadjgne

Titan
Ambassador
Do a bios update and update the motherboard chipset drivers. It's a well documented issue that some Ryzens have had issues concerning USB device behaviors and AMD added microcode fixes to later Agesa updates to address such issues. If the issues persist with the latest bios/drivers, only then start looking in other directions.
 
Jul 10, 2022
6
1
15
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Full system specs, especially PSU make and model (or part number) is? Also, how old the PSU is and was it bought new or used/refurbished?

Since what you describe, for the 90% of the times, is PSU issue.
The power supply is a CoolerMaster MWE Gold 650 Fully Modular. Got it brand new in August 2020 when building the system. (still under their 5 year warranty)
RAM: Kingston KVR26N19D8/16 ValueRAM - DDR4-16GB 2Rx8 2G x 64-Bit PC4-2666 CL19 288-Pin DIMM
CPU: Ryzen 3 3300x (stock cooler)
GPU: Asus Phoenix GTX 1650 OC
MOBO: Asus EX-A320M-GAMING
Storage: 931GB Western Digital WDC WD10EZEX-07WN4A0 (SATA HDD)
223GB Western Digital WDC WDS240G2G0A-00JH30 (SATA (SSD))
Networking: TpLink AC1200 Wireless Adapter

Thanks so much for going through the post!
 
Jul 10, 2022
6
1
15
0
Do a bios update and update the motherboard chipset drivers. It's a well documented issue that some Ryzens have had issues concerning USB device behaviors and AMD added microcode fixes to later Agesa updates to address such issues. If the issues persist with the latest bios/drivers, only then start looking in other directions.

Thanks so much! I'll be trying to do the same. Could you link me to a reputable guide to do so?
 

Aeacus

Champion
Ambassador
CoolerMaster MWE Gold 650 Fully Modular
Mediocre quality PSU, that doesn't excel in anything.

Essentially, with the same price of that MWE unit, you could've picked better quality unit, e.g Seasonic Focus+ or Corsair RM/RMx/RMi series.

Besides trying with BIOS update (which will brick your MoBo, if BIOS update should be interrupted for whatever reason, e.g power loss), you could also try with 2nd, good quality PSU. 550W range is enough for your build.
 
Jul 10, 2022
6
1
15
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Mediocre quality PSU, that doesn't excel in anything.

Essentially, with the same price of that MWE unit, you could've picked better quality unit, e.g Seasonic Focus+ or Corsair RM/RMx/RMi series.

Besides trying with BIOS update (which will brick your MoBo, if BIOS update should be interrupted for whatever reason, e.g power loss), you could also try with 2nd, good quality PSU. 550W range is enough for your build.
Sadly here in India, both of those options are very unreasonably priced! I do have a UPS, so power loss shouldn't be a problem, but I am still extremely worried about it. If you know of a well written guide for the same, please do link it.

Thanks.
 

Aeacus

Champion
Ambassador
Sadly here in India, both of those options are very unreasonably priced!
Not quite. Checked Amazon India and CM MWE 750W unit costs ~9000 rupees while 850W unit costs ~10.000 rupees. Now, 650W unit (what you have) isn't on sale right now but by looking at the pricing of Cooler Master units, 650W unit could costs ~8000 rupees.
Amazon: https://www.amazon.in/Cooler-Master-Certified-Modular-Supply/dp/B08H2LTN3Q/

With as little as 2000 extra rupees, you could've gone with Corsair RM750,
amazon: https://www.amazon.in/CORSAIR-Certified-Modular-Microsoft-Standby/dp/B07S4WS5L4/

PSU prices are actually quite reasonable, whereby 8000 rupees = 100 Euro and 10.200 rupees = 127 Euro. That's almost half of what my PSU costed me, Seasonic PRIME 650 (80+ Titanium), at 206 Euro (and yes, i did buy such an expensive PSU :LOL: ).

Because PSU powers everything, it is the most important component inside the PC. Due to that, i went all out when buying PSUs for my PCs and i also suggest others not to cheap out on their PSU.

I do have a UPS, so power loss shouldn't be a problem, but I am still extremely worried about it. If you know of a well written guide for the same, please do link it.
Yes, i'd be worried too, since loosing a MoBo is a big deal. Now, new MoBo doesn't cost that much but it is very tedious to strip all components off the old MoBo and place them onto new MoBo, while there is a chance that you can bend CPU pins in the process, killing your CPU as well. Oh, you need to remove old thermal paste and apply new thermal paste as well. So, all-in-all, BIOS update, if it goes wrong, it does it spectacularly.

Found video tutorial on how to update BIOS on your MoBo:

View: https://www.youtube.com/watch?v=sy5zkkZPwP4
 
Reactions: MetallicAlter
Jul 10, 2022
6
1
15
0
I just updated the BIOS, went quite smoothly. The shut-offs still do occur though. I currently do not have the money to afford a brand new PSU, so I guess it'll have to wait. (I'm 16, so no real income for myself)

If there's any other way to identify the particular issue, I'd love to know.
Thanks for the help!
 

Aeacus

Champion
Ambassador
If there's any other way to identify the particular issue, I'd love to know.
To remove all and any software issues (which are quite likely), do a clean Win install. While you'd loose your personal data on OS drive, you could also possibly fix your issue. And it is a free "fix" (if it works).

But when even clean Win install doesn't fix it, then it is time to look towards hardware. PSU would be 1st i'd replace.

Edit:
Oh, did you also updated your MoBo chipset drivers, as suggested by @Karadjgne ?
 
Jul 10, 2022
6
1
15
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Oh, did you also updated your MoBo chipset drivers, as suggested by

I have, and the issue still persists. I'll be saving up for a new PSU and motherboard, and in the meantime not use the applications that cause it to crash.
I'll try reinstalling Windows, and/or upgrading to Windows 11 on a later day. Might make a separate post on here when I do.

Thank you so much for the help though! Have a great rest of your day.
 
Reactions: Aeacus

Aeacus

Champion
Ambassador
and/or upgrading to Windows 11
Do note that upgrading Win, isn't the same as clean Win install. With upgrade, all the file corruption you may have (including malware and bloatware), will be transferred over to the new Win as well, IF you are even able to upgrade your Win at all.

I had some serious issues when i was in the process of upgrading my Win, from Win 7 Pro 64-bit OEM, to Win 10 Pro 64-bit. First few tries gave me BSOD when PC was trying to boot up the Win10 OS. So, had to revert back to Win7 and did all the software maintenance + then some (e.g i pulled everything from back I/O, except bare minimum), to make my OS ready for upgrade. Somehow, it was enough and OS upgraded and booted up fine. Has been good ever since.

Win clean install means that you format your OS drive, wiping any and all data it has, while installing fresh, clean Win back. A clean slate to say so.
 

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