Question Random Shutdowns, Basic Use

[xfile102]

Having issues with random shutdowns. Basic system, not used for gaming or anything intensive. Just randomly shuts down all the time. Can't figure out why. I downloaded the event log, but I can't figure out what might be causing the issue. Specs are below:

AMD Ryzen 5 1600 36 °C
4.00GB Single-Channel DDR4 @ 1061MHz (15-15-15-36)
4095MB NVIDIA GeForce GTX 960

 

[punkncat]

Give full system specs, please. Include power supply model and age.

If you are on a 3xx chipset and with the 1xxx CPU you might need to source some RAM off the (unknown) motherboards OVL. In that case the first round or two of BIOS helped a lot. With that said, if you aren't familiar with the process, don't blindly try to update BIOS without knowing what you are doing.

You can often check Event Viewer for codes as well as Reliability History for clues that the system might be logging.

 

[xfile102]

Apologies. The board is an ASRock A320M/ac (AM4).

AMD Ryzen 5 1600 36 °C
ASRock A320M/ac (AM4) (BIOS Version P7.40)
4.00GB Single-Channel DDR4 @ 1061MHz (15-15-15-36)
4095MB NVIDIA GeForce GTX 960
931GB Western Digital WDC WDS100T2B0A-00SM50
Windows 11 Home 64bit

RAM is A-Data Technology DDR4-2134

I pulled the Event Viewer log, but I am not well-versed enough to decipher it. I can just see the critical shutdown errors

 

[punkncat]

What Event ID?

Other specs not given?

 

[xfile102]

The log is here: https://drive.google.com/drive/folders/1DnBxUzqVRDvBmX09c105rSpS9_WnKzLy?usp=sharing

 

[xfile102]

What Event ID?

Other specs not given?

Event ID 41, Kernel-Power

 

[punkncat]

If you check your BIOS notes here:

ASRock A320M/ac

2 DIMMs, Supports DDR4 3200+(OC)<span style=color:red;>*</span>; 1 PCIe 3.0 x16, 1 PCIe 2.0 x1; Graphics Output : HDMI; 7.1 CH HD Audio (Realtek ALC887 Audio Codec), ELNA Audio Caps; 4 SATA3, 1 Ultra M.2 (PCIe Gen3 x4 & SATA3)<span style=color:red;>*</span>; 6 USB 3.2 Gen1 (2 Front, 4 Rear)...

www.asrock.com

Everything past 1.9 revision is not suggested for Summit Ridge (1xxx).


You still didn't list your PSU. Event 41 is commonly associated with a failing power supply, but is actually any unexpected shutdown, such as hitting and holding the power button and so forth.

Your amount of RAM has to be painful in Windows 11, which (by the way) is officially unsupported for 1st gen Ryzen...probably not an inconclusive aspect of having issue with this system.

 

[Dark Lord of Tech]

Most likely a failing PSU like stated above.

 

[xfile102]

If you check your BIOS notes here:

ASRock A320M/ac

2 DIMMs, Supports DDR4 3200+(OC)<span style=color:red;>*</span>; 1 PCIe 3.0 x16, 1 PCIe 2.0 x1; Graphics Output : HDMI; 7.1 CH HD Audio (Realtek ALC887 Audio Codec), ELNA Audio Caps; 4 SATA3, 1 Ultra M.2 (PCIe Gen3 x4 & SATA3)<span style=color:red;>*</span>; 6 USB 3.2 Gen1 (2 Front, 4 Rear)...

www.asrock.com

Everything past 1.9 revision is not suggested for Summit Ridge (1xxx).


You still didn't list your PSU. Event 41 is commonly associated with a failing power supply, but is actually any unexpected shutdown, such as hitting and holding the power button and so forth.

Your amount of RAM has to be painful in Windows 11, which (by the way) is officially unsupported for 1st gen Ryzen...probably not an inconclusive aspect of having issue with this system

Apologies. It is a 500W PSU EVGA. I will double up the RAM and swap the PSU, see about an updated Ryzen CPU.

 

[Dark Lord of Tech]

500W PSU EVGA , won't be surprised if this is the culprit.

 

[punkncat]

Particularly if it's one of those "white rated" units.

 

[xfile102]

Ok. Bumped RAM to 16GB, and swapped PSU to 650W unit I had on the shelf. Ran for 18 hours with YouTube playing video playlist, Word & Excel open, and running Furmark several times intermittently.

So far, no crashes. Hoping this fixed the issue. Thank You for the replies!