Ransomware Macbook Air

[dardy77]

So basically, somehow Ive managed to get infected by a ransomware on my macbook air. The computer is now locked and when booting, it asks for a pin code to unlock the computer. It also says that I should contant a weird e-mail address for further help.

What should I do?

Thankful for answers.

 

[KittyFish62]

Can you take a picture of it? It might not actually be ransomware, but if it is the only way to get past it is pay it or clear your hard drive or ssd.

 

[dardy77]

https://imgur.com/a/ympI1

I would never pay for anything like that. It would only feed the scammers.

 

[USAFRet]

It appears you are sort of screwed:
https://howtoremove.guide/applecodecaramail-com/
https://www.securityspyware.com/applecode-caramail-com/

(no recommendations on the reliability of those 2 sites, just what I came across looking for that email address)

 

[KittyFish62]

Looks to be some ransomware after all. Here's a guide explaining how to remove it:

https://howtoremove.guide/applecodecaramail-com/

I wouldn't recommend doing step 3 or 4 though.

 

[dardy77]

Well, those pages doesnt really seem that reliable. But since I cant access the computer at all, the guide seems really useless. My only option seems that I should format the hard drive on the computer. My question is then, how? Since I cant access the computer at all.

 

[KittyFish62]

Yeah, they didn't seem that reliable to me either. Not sure if you can wipe the hard drive since it's a macbook air, and you probably can't take it out.

 

[USAFRet]

Well, those pages doesnt really seem that reliable. But since I cant access the computer at all, the guide seems really useless. My only option seems that I should format the hard drive on the computer. My question is then, how? Since I cant access the computer at all.

Take it to the Apple Store.

 

[KittyFish62]

Lol for some reason I doubt that'll help

 

[USAFRet]

Lol for some reason I doubt that'll help

Why wouldn't it?
Wipe and reinstall. I have no idea how to do that on a Mac, but presumably they would.

 

[KittyFish62]

Eh. it probably will

 

[dardy77]

I managed to fix the problem. It seemed the MacBook somehow was locked by Find My Mac. I restored the password and got the pin code. It seems her iCloud account was hacked and the scammers tried to scam by marking the macbook as lost?! WTF...

 

[aquielisunari]

I managed to fix the problem. It seemed the MacBook somehow was locked by Find My Mac. I restored the password and got the pin code. It seems her iCloud account was hacked and the scammers tried to scam by marking the macbook as lost?! WTF...

Now I wonder WHY I tossed my answer in the garbage. Glad to hear you got that fixed. There may be some forums out there that would love to hear about your fix.

 

[dardy77]

Could you possibly direct me to those forums. I would gladly help them if I could!

 

[aquielisunari]

Could you possibly direct me to those forums. I would gladly help them if I could!

No, I can't. I don't know anything about Apple products.

 

[rgd1101]

It was on the news a month ago
https://www.macrumors.com/2017/09/20/hackers-find-my-iphone-remote-mac-lock/