Razer Blackwidow Ultimate Chroma L-Shift and L-CTRL stopped working

[TheMagicalTurnip]

Firstly, We can rule out the possibility of the keyboard reaching the end of it's lifespan, as I purchased it new from the Razer store itself. Secondly, my computer specs are as follows;

Windows 10 Pro 64-bit (10.0, Build 10240)

AMD A8-6600K APU with Radeon(tm) Graphics (4 CPUs) ~3.9GHz

8192MB RAM

And thirdly, about three hours ago they were working perfectly, though i did have trouble with shift+tab (steam), and yes, i do use this for gaming. I checked for debris and cleaned it, even took the keys of and put them back again, also went into synapse and even that didn't recognize my key presses.

It is under warranty but I would prefer a fix I could do myself and not have to go without a keyboard for a while.

Any Ideas?


P.S Yes, sticky keys and all of those options are OFF.

 

[xapoc]

Check for any firmware/driver updates updates for the keyboard? I updated my blackwidow ultimate classic at some point.
I would reboot OS into safe mode to see if it works fine there.

 

[TheMagicalTurnip]

Check for any firmware/driver updates updates for the keyboard? I updated my blackwidow ultimate classic at some point.
I would reboot OS into safe mode to see if it works fine there.

Checked and updated the drivers, even uninstalled and reinstalled them from device manager. Tried booting in save mode, they don't work there either.

 

[xapoc]

Do you have a different keyboard you can connect and test same keys on? I would do that next.

 

[TheMagicalTurnip]

Do you have a different keyboard you can connect and test same keys on? I would do that next.

I tested it on my old membrane keyboard, and they both work perfectly. Im pretty sure it's a problem with the keyboard then.

 

[xapoc]

yeah, sound like it at this point, well one last thing, I would uninstall synapse and test it, I had some trouble with it before. Not sure if you tried it or not.

 

[TheMagicalTurnip]

yeah, sound like it at this point, well one last thing, I would uninstall synapse and test it, I had some trouble with it before. Not sure if you tried it or not.

Tried that, I even turned on the reactive leds to key presses and they didn't light up, pretty sure it's the keyboard. Thanks for the help!