Razer Deathadder Chroma Logo won't show the colour white issue

[Gingerbyte]

I'm having issues with the product that I received today as the Razer Deathadder Chroma I have does not seem to display the correct colours for the Razer logo, I would have set both of the lights to display white within Razer synapse and the scroll wheel does this correctly whereas the Razer logo seems to display pink and I can't seem to get the right colours to display on the Razer logo.

 

[Lutfij]

1| How have you connected the keyboard to your system? Off an available USB2.0 port or USB3.0 port?
2| Can you please pass on your full systems specs inclusive of your OS and connected peripherals?
3| Have you made sure your BIOS and remaining drivers(namely chipset and/or USB) are up to date?
4| Have a go with uninstalling Raze's Synapse utility and reinstalling it with an elevated command,
Right click installer>Run as Administrator
and see if the issue is averted. You may need to download the utility from Razer's support site again.

 

[Gingerbyte]

1| How have you connected the keyboard to your system? Off an available USB2.0 port or USB3.0 port?
2| Can you please pass on your full systems specs inclusive of your OS and connected peripherals?
3| Have you made sure your BIOS and remaining drivers(namely chipset and/or USB) are up to date?
4| Have a go with uninstalling Raze's Synapse utility and reinstalling it with an elevated command,
Right click installer>Run as Administrator
and see if the issue is averted. You may need to download the utility from Razer's support site again.

Sorry for the long reply here are my answers to the questions you asked:

1: My keyboard and mouse are connected though USB2.0 Ports
2: My full system specs are as follows:

CPU: AMD FX8320 Black Edition 8 Core 3.5GHz
CPU Cooler: Corsair H55 AIO
RAM: 8GB Corsair Vengeance 1600MHz
MB: Asrock 980DE3/U3S3
PSU: Corsair CX850M
Case: BitFenix Neos
OS: Windows 10 64-bit
Peripherals: Deathadder Choma Mouse, AZIO MGK1 Keyboard

3: I have now ensured that my motherboard, graphics, Razer synapse drivers are up to date which has not fixed my issue.
4: I have also tried this however this has not worked either.