Question RAZER ELECTRA V2 not working on Razer Synapse 3.0 neither 2.0

Jun 17, 2020
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Ive bought the razer electra v2 3.5 jack aux, and when i plug it in my pc it works the sound and the microphone but, when i want to configure it it wont detect my device on the following programs:
Razer Synapse 3.0 and 2.0. I am desperate cause i cant confiugre de sound neither the mic
Hopefully i get the help i need because Razer Support is always busy or not working.
 

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