Razer Naga 2014 Not Recognized

[pl3dge]

I have just received my Razer Naga 2014 but have had no luck in getting it to work so far. The problem is, when i plug the mouse into the USB slot a folder opens from a new 'removable device' called "CRP DISABLD" there is one file in this folder called 'Firmware'

I'm guessing this must be the firmware for the mouse, it is a .BIN file but I have no way of opening/running it.

I have downloaded the latest drivers but the mouse is still not being recognized. I have also tried to contact razer for help but they have been evacuated from their offices and there is a long delay.

I have tried to look around for other people having a similar issue but couldn't find a solution. Any help would be greatly appreciated.

I am running on windows 8.

 

[biopolar]

Uninstall any software/drivers for the naga and then reinstall. The manufacturer usually has all latest drivers - http://www.razerzone.com/gaming-mice/razer-naga
Tell us how it goes.

 

[pl3dge]

Uninstall any software/drivers for the naga and then reinstall. The manufacturer usually has all latest drivers - http://www.razerzone.com/gaming-mice/razer-naga
Tell us how it goes.

Thanks for the reply.

I have tried to remove/reinstall the drivers but unfortunately it made no difference. My old Naga 2012 version gets recognized straight away but when i plug the new one in it just instantly loads up the folder with the firmware file in it and does nothing else.

 

[pl3dge]

I tried the mouse on my laptop and had a similar problem. Not recognized at all with/without drivers. I decided to order a replacement.

Mouse arrived today and worked straight away. Unfortunately I wasn't able to get to the bottom of the original problem for anyone else who ever comes across this.

Thanks for the help.